Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Harcostar 227L Water Butt Barrel and stand, together with the Gutter Mate Diverter, which I knew provided excellent filtration of leaves etc., as we had this at our previous address. The delivery of the items was seamless and I followed the instructional video and diagram for the installation of the Gutter Mate to the letter. However, the Gutter Mate simply didn't work, so I forwarded the enclosed photo, with several others, to show that the installation was in accordance with the instructions. My thoughts were that it simply didn't work because the inlet pipe (1 inch in diameter) started at the high water level and was above it, so the water didn't flow. The response I got back was to raise the level of Gutter Mate Diverter by at least half an inch. Because of my theory, I raised it by an inch and it worked perfectly. Also, the water stops filling up at the level of the pipe, so the butt does not overflow. I have advised them (if my theory is correct) that they should point out to future customers, in the Gutter Mate instructions, that any water butt with an inlet pipe above the high water level may need the Gutter Mate to be raised to the top level of the inlet pipe, to ensure a problem-free installation. Whilst this was an issue, I have still given a 5-star rating (no 4.5 ratings available), as the delivery, telephone and email response times from Water Butts Direct were very good and the Harcostar Water Butt is solid and sturdy, but whilst the Gutter Mate Diverter and Filter system is excellent, the instructions (may) need to have a caveat with them.”

Water Butts Direct 5 star review on 9th June 2022

Helpful Report

“Bought the 100 litres butt with a stand. Delivered as advised and now in place. Appears robust and as its made from recycled plastic and has a 5 year guarantee we suspect it will meet our needs.”

Helpful Report

“Very quick delivery. The butt is very sturdy and easy to install. I was worried that the large size would look too much in my garden but it blends in very well.”

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“I am very pleased with my new water butt. It has filled up today. My neighbour could not work out what it was but wants one now that he knows what it is!”

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“Great product fabulous price and so easy to set up.”

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“Does exactly as I wanted it to do”

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“Really quite hard to review as the water butt hasn’t arrived. The diverted has, and the tap, and both look great but aren’t much use without the butt.”

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“Just what we needed to connect up an old water butt that lacked any attachments. Delighted with speed of dispatch and quality of product.”

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“The kit arrived promptly and fits perfectly. Easy to attach and adjust. It helped me to double my storage capacity by extending into my second tank.”

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“Neat and compact. I hadn't realised the drainpipe connector wouldn't fit my downpipe and had to get another. I had no problem fitting it and the water butt is now in place waiting for the weekend's forecast rain.”

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“W.B.Direct informed me my comments had been passed to the supplier. as i have heard nothing furthe i cannot submit any revisions.”

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“Swift communication and an easy transaction, unfortunately the part wasn't right for my needs but they gave a refund and it's all been easy. Will definitely use again.”

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“Came when it said it would. It would have been very helpful if the top hole for the downspout attachment had been predrilled and plugged. Needed special tool to drill hole which I didn't have. Looks good now in place.”

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“Delivery was within the stated time. It is good that you get not only the water butt but also a stand and rainwater harvesting kit that others supply as extras. Not five stars as there was a lot of "flashing" around the water entry and tap holes that had to be removed to ensure a good seal.”

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“A really well made quality product, it was exactly as described, delivered earlier than predicted and is working very well.”

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“Excellent service”

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“Diverter missing from the pack, box had been open and re sealed, touch annoying as had to go out and get one, they did offer to send another out or refund the missing item, I accepted the refund”

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“Easy to fit, it was filled by my guttering in only two days”

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“The water butt itself is okay but the tap drips, not where it screws into the barrow, which I had to screw in very tightly ( I didn't have another rubber washer to use) but at the valve; it's not a significant problem though.”

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“Thankyou for the efficient and speedy service.”

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Water Butts Direct is rated 4.6 based on 2,130 reviews