Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great product”

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“Great quality with very quick delivery and good communication”

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“Got sent the wrong item but the customer service and quality of product it superb”

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“Looks good but until it rains I can’t give a review !!”

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“Great butt, arrived quickly very pleased.”

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“My existing water butt stand began to crack at the base while holding a full 180 litres of water. These cracks appeared over 12 months ago, and I thought it was about time to change it. Before it split catastrophically taking my downpipe and adjacent connected water butt with it. I found Water Butts Direct online and found the exact same stand. I ordered it and within 3 days it was delivered. Brilliant with the hot weather I had managed to empty the Butt on the offending stand and managed to change the stand without any fuss. Excellent service and price, with no fuss or bother.”

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“I ordered the water butt on Thursday 14 July late evening and it was delivered Saturday 16 July. I managed to assemble & fit the butt onto my rainwater downpipe by following the clear & concise instructions with no difficulty. Just waiting for the weather to change to fill it up with rain water. Very pleased with the prompt service & quality of the product, I did a cost comparison with many suppliers of water butt's and this company gave the best price.”

Water Butts Direct 5 star review on 16th July 2022

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“Too expensive,not even supplied with stand or diverter fittings”

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“Good price, good range”

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“Easy to order with all the measurements I needed to make sure it fitted in the designated place. Quick to deliver. Hope it works ...... just need some rain now!”

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“Well made and easy to install. Only complaint was confirmation email said 3-5 days but it took 10 days. Follow up explained that was because it was “on order”. Silly me for not understanding”

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“I ordered a replacement hose for my Polybutt water butt, it was delivered very quickly and fits well”

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“Substantial water butt with very good appearance. A good buy and one I'm very pleased with.”

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“Excellent service and prompt delivery. Repeat order after previous products were so good.”

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“Very good and quick service.”

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“Very fast delivery, well packaged & a great price. Highly recommended.”

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“Quick delivery and easy set up”

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“Child lock is very difficult to open especially when you have arthritis”

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“Good range. Good website. Prompt delivery”

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“Easy to find the size of butt I wanted. Simple to order - along with the important accessories. Delivery was prompt considering that my availability prevented earlier delivery.”

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Water Butts Direct is rated 4.6 based on 2,130 reviews