Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,297 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, well made. The positioning of the most convenient tap outlet is a bit odd, leaving a quarter of the butt's contents unobtainable, but nevertheless less a solid piece of kit. One star dropped because of the delivery. The web site said they would notify us of the despatch and expected delivery date. They didn't, it just turned up. Only by chance were we at home to bring it in.”

Helpful Report

Hi, Thank you for the feedback. In answer to your point regarding the tap outlet being positioned a quarter of the way up the water butt - this is to allow you to place a watering can underneath it :) If it was placed at the bottom, there would be no way to place a watering can underneath it unless you used a stand. Kind regards, Water Butts Direct

“Excellent service. Next day delivery and well packaged. Good quality water butt.”

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“Excellent. Prompt delivery. High quality. Good price.”

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“Great service”

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“Great product - Harcostar 227litre butt. Ordered two. Super fast delivery. Great service.”

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“Overall satisfied with the product but need to make it clearer on the description that it is a completely sealed unit with no ability to clean the inside of the butt”

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“Very prompt delivery and excellent customer service with a minor problem we had which was resolved easily”

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“Perfect for the job and looks good as well”

Water Butts Direct 5 star review on 8th March 2021

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“Happy with my purchase...”

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“Easy ordering, plenty of choice, arrived quickly, easy to set up and assemble”

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“Lots of water butts to pick from, easy to order and quick delivery. Looks great in the garden”

Water Butts Direct 5 star review on 4th March 2021

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“Excellent online service- availability and good dimension description. And they ship to Orkney. Thank you”

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“Great pipe”

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“Needed to replace my 'very' old water butt because of a leak. The new one, exactly what I wanted, arrived within 3 days of ordering. Good communication from the company and very pleased with the service I received. Would recommend this company.”

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“Excellent product exactly as described and delivery was extremely quick would definitely use them again”

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“Water butt was exactly what we wanted and as described delivery was also quick and efficient”

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“Very pleased with purchase of water butt, tap and stand, and diverter.”

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“The downpipe diverter kit is not designed for the 32 mm drill bit supplied. Washer supplied barely jams into the drilled hole with absolutely no chance of forcing the pipe in. Not sure this combination has ever bern tested together. Very unimpressed.”

Helpful Report

Hi, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Finally arrived after a long wait. There was a lot of moisture in the barrel so the cardboard backing on the accessories pack had disintegrated as had the instructions. An email to the company resulted in new instructions being emailed but they are non-sensicle and in a micro-font that mean nothing to me. I have no idea what to do next, but at the moment I have a totally useless bit of plastic that I cannot fit to my square downpipe.”

Helpful Report

Hi Stephen, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Very reliable company. Excellent service. Good price.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,297 reviews