Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,471 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

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“The Blackdown 1200 double with lids was easy enough to put together, although the instructions did not describe how to assemble the second bin onto the first and screw it into place, this needed a bit of thought. It's been assembled and in use for just under a month, so it's early days. Although the web site says to expect warping of the timbers, the lids are warping already by about 6mm. It remains to be seen whether this develops further.”

Water Butts Direct 4 star review on 1st June 2021

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“Super great, great customer service!”

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“Delivered in a week or so. We have brown faux rattan outdoor furniture, this was a brown rattan-look water butt. Next to a chair it is obviously not the same, but a metre or two away separated by pots of plants it blends well.”

Water Butts Direct 5 star review on 31st May 2021

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“The water butt arrived on time and was easy to assemble and fit into the down-pipe from the roof. We had a large downpour soon after installation so it filled up really quickly. Very happy with it.”

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“Good quality products at reasonable prices. Also excellent service.”

Water Butts Direct 5 star review on 28th May 2021

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“We haven't fixed it up yet so don't know if it leaks. It's a lot nicer looking that previous, green water butts. I hope it lasts through frosty winters. One of the clips holding the lid on was missing. I wrote to the company and received another packet of clips the following day.”

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“Came quickly and was delivered by a pleasant young man. Was as advertised and seems to be what I wanted .”

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“Just how I like my shopping - hassle free and exactly what it says on the screen.”

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“great to get rid of the old green plastic barrel and replace with something dare I say it decent looking”

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“Had to wait a short while as water butt was out of stock but I understood that. It arrived and I had a tiny issue as a bung was missing, but phoned the company and they sent me one immediately. Great customer service and very efficient. Water butt looks 100 times better than my old green one.”

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“A very good selection but delivery time kept being moved back. Eventually I was told a delivery day but didn’t arrive but did come next. The technical helpline was really good though”

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“Best water collector I’ve ever fitted, easy to clean out the filter, water in the tank it’s nice and clean, all round great product easy to fit, however there is no instructions in my box but plenty of information online i.e. YouTube”

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“It wasn't clear that a separate connector had to be purchased.”

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Hi Jenny, Apologies to hear you've misunderstood which items you receive with your order but it does state on the product page 'the stand and diverter shown in the image are not included' These can be ordered separately from the website but please let us know if we can help further. Kind regards, Water Butts Direct

“I like big butts - and these are big. Arrived promptly. Seem to be doing the job.”

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“Extremely slow delivery. Inaccurate information from customer services. A component was missing although it was subsequently provided.”

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Hi Eric, Apologies to hear you're not happy and we do apologise to hear a component was missing. I've just checked and the missing part has been sent out and you should have received it by now. It also appears there was a slight issue with your initial order which did cause a slight delay. It seems all is sorted now but please let us know if we can help any further. Kind regards, Water Butts Direct.

“Good communication when there was a delay in my order, swift delivery once item available.”

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“Prompt service , well packed and well made”

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“Great product, good service overall but I was disappointed that the connector I’d ordered didn’t come initially and I had to contact the company about it.”

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Hi Christiana, Many thanks for your feedback regarding he product and apologies to hear a part from your initial order was missing. Unfortunately issues like this can happen during our peak season with a very high volume of orders but it's great to see you're missing item was sent out immediately. Apologies for any inconvenience caused. Kind regards, Water Butts Direct.

“A nice well made water butt and really good value. I especially like the quality of the locking top which is better than most if not all of the competitors water butts at this price point. Would deffo recommend”

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“great product”

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Water Butts Direct is rated 4.5 based on 2,471 reviews