Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,146 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as described, good value, works perfectly”

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“Arrived quickly - happy with product”

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“I did not want a large waterbutt and it took a long while before I found this great one, it looks good in my garden and also serve;s as a small table top, I am a very happy person, thank you,”

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“Very pleased with my water butt - makes life a lot easier, whilst also feeling good about conserving water, and knowing that my plants are reaping the benefit of rainwater. All the bits arrived with it, and it was straightforward to install.”

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“Guaranteeing a courier willing to send two men to carry the 1000 litre water butt over my garden gate and into my garden proved to be too much to hope for despite multiple confirmations with both Water Butts Direct and the courier but we got there in the end. After I'd removed a ton or two of plastic wrapping the water butt turned out to be dark grey instead of the sandy colour I'd ordered. Thanks Water Butts Direct for a pitiful experience, not to be repeated. And thanks also for not sending me the free gift you'd promised me for all the inconvenience. When I saw the sodding colour I thought the complementary gift might boost my opinion of you!”

Helpful Report

Hi, Apologies to hear you're not happy and for the experience you've encountered. We always aim for 100% customer satisfaction and will be sure to look into this experience you've had and do all we can do make the situation right for all future customers. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Excellent product, did the job perfectly.”

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“Speedy delivery, goods arrived as requested. The only thing I would want is a bit more info about possible ways of connecting the water butt to a greenhouse/guttering system rather than assuming it is to be connected to a normal downpipe.”

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“Good size, robust water butt, easy to install and delivered swiftly.”

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“Surberb service delivered swiftly. Great water butt just had to fit tap securely. In place now and functioning well. GREAT VALUE FROM THIS COMPANY”

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“parts received promptly”

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“Great product at a really good price and excellent service, would highly recommend ;-)”

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“Very good service. Water butts great colours. Brighten some shady zones. Super quality, too.”

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“Good response to order. Excellent quality butt apart from the yellow plastic screw plugs. Eventually used brass plugs. The unit was easy to fit.”

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“Excellent addition to my garden”

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“Well pleased with water butt and service.I had previously bought the same butt from another firm and it cost more money without accessories. I highly reccomend this firm for service and goods, and will certainly use them again if I need anything else.”

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“easy to install and looks smashing, really smart.”

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“Freindly staff on e-mail and phone. Product delivered promptly.”

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“Delivery on time, product as advertised”

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“Impressive range of waterbutts and very prompt delivery. Very pleased with my choice as it gives excellent capacity in relation to footprint and is unobtrusive but stylish in a small garden.”

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“Good prkduct good service”

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Water Butts Direct is rated 4.6 based on 2,146 reviews