Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,471 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service,quick& cheap. Will recommend to anyone.”

Helpful Report

“I ordered a water butt and it arrived, all good ,then next day another arrived .They had duplicated the order , but no problem they collected the extra one the next day. All is well. Overall quite pleased.”

Helpful Report

“I requested advice from them but none was forthcoming and therefore ordered the wrong product but sadly had cut the hole for the downpipe before realising!”

Helpful Report

Hi, Please contact our customer support team on the following email who will be able to assist you > cs@gm8group.com. Kind regards, Water Butts Direct

“Excellent service. Butt was sent without the tap but this was quickly despatched, very happy”

Helpful Report

“Easy to order online and advised of delivery date. Delivered on time”

Water Butts Direct 5 star review on 27th June 2021

Helpful Report

“Fast delivery reasonable prices”

Helpful Report

“Excellent service and always good to be able to actually speak to a human rather than a recorded message”

Helpful Report

“Excellent service prompt delivery good price”

Helpful Report

“Found website easy to use very pleased with waterbut and with the service on a whole.”

Helpful Report

“Quick delivery, easy to install although I had to adjust height slightly as it almost overflowed. Only problem was, as soon as it was installed it didn't rain for over 3 weeks!”

Helpful Report

“There was a long delay, (over three weeks), after I placed the order but when I chased it up it arrived the next day.”

Helpful Report

“Very good quality, quite quickly delivered. All fittings needed included.”

Helpful Report

“The water but was good quality and best price online. After sales were extremely helpful”

Helpful Report

“Helpful, understaning and able to explain what was needed.”

Helpful Report

“This order came quickly and is an absolute delight. Extremely good quality and it looks lovely, everyone comments on it. We wouldn't hesitate to use again, thank you”

Helpful Report

“Good value. Prompt delivery.”

Helpful Report

“Excellent service and very helpful staff. Managed to source a replacement locking lid for a 20 year old water butt. Speedy delivery and very reasonable price. Would fully recommend.”

Helpful Report

“Excellent service and delivery. I rang about 3 times as really had no idea what to get & they were so helpful. Many thanks.”

Helpful Report

“Has that real local, family business feel which I appreciate and a willingness to help and advise. I did make a suggestion to review the bundle offering/suggestions for the water butt to ensure that the correct parts are all together.”

Helpful Report

“Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!”

Helpful Report

Hi, Apologies to hear your refund has not been completed yet. Please contact our customer support team via the below email and we'll get this processed for you > cs@gm8group.com Kind regards, Water Butt Direct

Water Butts Direct is rated 4.5 based on 2,471 reviews