Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,297 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and reasonably priced garden tool delivered soon after order.”

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“The item arrived damaged. No effort has been made to replace it.”

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Hi Claudia, Apologies to hear you're unhappy. I believe our customer support team have been in contact with you but if the issue still occurs, please contact them on the below email and they'll be happy to assist. Cs@gm8group.com Kind regards, Water Butts Direct

“Excellent service”

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“Very helpful people at the end of the phone, the delivery was quick, product great quality and came with very fitting needed”

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“One stop shop for all things to do with water butts :-) Went to local garden centre and the choice is limited and pricey and so really happy I discovered Water Butts Direct. Very easy navigation, great range and quick service. 3 butts plus add-ons and very very happy. Thanks”

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“Prompt accurate delivery”

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“Very prompt service”

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“Just bought a raised bed and had planned to have some more when space is ready. But - shock horror! This little old arthritic lady found there were no pre-drilled holes and had to borrow a man with a drill. And he didn't find it easy. The finished bed and the concept are great and the price and delivery time very good but not sure now about a repeat performance!”

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“Delivery time was good and took about a week. The products were good quality. Problems : 1. The delivery driver had no concept of contactless delivery and did not wear a mask. He insisted that I sign for the item with a pen he thrust at me. 2. I wanted to discuss details of the products as I had some tricky sizing to do which did not appear in any diagrams. The website warns that the phone does not get answered. Email exchange was inadequate and did not answer my queries. I had to take a chance and order the item without adequate information.”

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“Good quality product, delivery was quick. Only issue was a broken part of the plastic stand, but still OK.”

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“Very satisfied with prompt service and well-packaged delivery.”

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“525 litre Butt arrived without delay and was exactly as described. It was straightforward to commission and fits in better than anticipated.”

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“The water butt was as described and well packaged but still the packing straps left marks on the top of th water Butt.”

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“Very good service with prompt delivery.”

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“I have been trying for some time to find a rhubarb forcer for some time and following a search found water butts. They had exactly what I wanted at a reasonable price which was delivered very quickly. It is currently waiting for better weather to be sited over new rhubarb. Was very pleased and would deal again”

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“Lovely, unusual shape water butt. Fantastic service and speedy delivery (well ahead of estimated date), item was well wrapped/packaged. Only doing 4*’s as there seems to be a permanent slow drip from its tap, but seeing as we always have a watering can under is not causing us too much of an issue.”

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“All good would use again”

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“I needed a replacement tap for a butt. They were quick to respond to my query (I was unsure exactly which was best) and the next day I had the one I needed, perfectly packed. Excellent service”

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“ARRIVED WHEN IT WAS SUPPOSED TO AND VERY STRONG PRODUCT”

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“Great service and we're very pleased with the product. WBD provided good support online while we considered which model to purchase. Butt arrived very soon after ordering and was straightforward to install.”

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Water Butts Direct is rated 4.6 based on 2,297 reviews