Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury WayHitchin SG4 0TP, ,, 54 Wilbury WayHitchin SG4 0TP, ,, Hitchin
Rating: 4.58

4.6 Rating 1,753 Reviews

91 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,753 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

01462341161

Email:

cs@gm8group.com

Location:

54 Wilbury WayHitchin SG4 0TP, ,,
54 Wilbury WayHitchin SG4 0TP, ,
Hitchin
SG4 0TP

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Water Butts Direct 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the water diverter product. It is very well designed. So much better than the one I have used for the last 20 years. My water butts are all linked and filling up much more quickly. It is an expensive product. Only supplying half a meter of hose is inadequate for the price point you have chosen. No instructions included. Had to watch the video on YouTube several times to ensure I installed it correctly.”

Helpful Report

Hi Alan, Thank you for this feedback. I have passed this onto the relevant team.

“Service was fine. The product did the job but the 20mm(id/25od) flexible hose is very difficult to fix onto the water butt inlet - at least trying to get as far up the inlet as possible. Used to be able to buy a flexible translucent hose which was easier to push on but doesn't seem to be available any more.”

Helpful Report

“A good on-line experience and rapid fulfilment. But, no notification was sent when the item was despatched and the tracking information from the on-line information did not work and so there was considerable uncertainty.”

Helpful Report

“Good quality pipe thicker stronger and cheaper than others I looked at, great value, cut into meters. I went for free delivery which took 4 out of the 3- 5 working days. I wanted the pipe sooner so I will go for paid delivery next time I order. Looking at the wormeries and composters. PS Tumbling composters aren't on the same page as the other composters”

Helpful Report

Hi Monsuru Thank you for this, I have passed your feedback on

“Ta, furry very mutch. Great service n bits.”

Helpful Report

“I bought this to replace the smaller version of the same water butt which I bought several years ago - I definitely needed a larger one. As I have installed one before, it was easy for me to fit it. However, there was one problem; there was a leak from the seal on the tap. It seems to me that the O-ring is too soft, and as you tighten the tap into the hole, the O-ring is squeezed out. I fiddled with it a bit but it still leaked. I found a solution. Unscrew the tap and smear the thread with plenty of "Plumber's Mait" before screwing it back. That seems to have done the job. (Bit of a nuisance emptying and them re-filling the butt to do that). I think the instructions should advise the user to stand the butt on a paving slab (600mm square is ideal), if it is to go somewhere that is not already paved or concrete. I realized that with my first one.”

Helpful Report

“We are pleased with the water butt, which is strong, well made and was easy to install, however we have replaced the tap on the front with a more aesthetically pleasing black one. We also concur with another review of the product that suggests its design would be further enhanced if the stone pattern design was extended over the two sides of the butt. However, we were very disappointed with the service we received regarding the delivery. We would have made every effort to be in to receive the item or would have given the company instructions as to where to leave it if we had known we were going to be out. Indeed, this is usually a standard question when ordering an item to be delivered. Unfortunately it was delivered ahead of schedule and on a day that we were out. We were not informed of its impending arrival. There was no telephone call or text from the delivery company. According to our neighbour, it was left on a pallet in the middle of our drive. Thankfully, he very helpfully moved it to a secure location. We were not even informed afterwards that the delivery had taken place. We spent a lot of money on this item and would have expected a higher standard of customer service from the company to whom you entrust your deliveries.”

Helpful Report

HI Brian Please be assured your feedback has been passed onto our suppliers who delivered this

“A good design, particularly in its use of recycled plastic. Information on delivery dates could be more timely.”

Helpful Report

Hi Please be assured we have passed your feedback on

“Product brilliant but commutation lacking seriously, received a phone call from the delivery driver saying I am at your house where do what them ! I was 50 miles away with no knowledge of the delivery happening on that day !”

Helpful Report

Hi John Sorry to hear this I have passed your feedback onto the courier

“Our order was delivered well packed and the product was fine, as we had expected.”

Helpful Report

“Very pleased with the product and service. A negative is the instructions should be re written. Followed instructions, but the water diverter fitting needs to be lower than stated.”

Helpful Report

Hi Pauline Thank you for this we have passed your feedback onto relevant team member

“Easy to order online. Delivered in a week. Very pleased with product.”

Helpful Report

“Ordered and delivered within a few days. Great”

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“Arrived on time, instructions good, hose too short. Not or tested fitted yet.”

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“Good looking product with prompt delivery. Easy to understand instructions. Only minor thing is the lid of the butt isn't a perfect fit but still completely functional.”

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“Awkward to tap in on own”

Helpful Report

“Quicker than expected delivery by a very pleasant chap from a company I have never heard of before. A good solid water butt that has been easy to install- my only issue is the cheap plastic tap that was provided to fit, went out and bought an alternative.”

Helpful Report

“Good prompt delivery service, although i missed some information on pipe fitting sizes, but I cobbled it together fine, probably should have double checked before ordering.”

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“Good size. Can see it being very useful if only it would rain.”

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“The butts are fine and the description was accurate. It would have been nice to have been told when the delivery was coming. We were away for the weekend and arrived home to find some very large boxes outside the front door.”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,753 reviews