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Water Butts Direct Reviews

4.6 Rating 2,253 Reviews
90 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,242
 Questions Insights Metrics Info
4.6
Based on 2,253 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Philip
Verified Buyer
“Very quick delivery. Had exactly what needed in stock and a great price too. I would definitely use again”
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Anonymous
Verified Buyer
“My order arrived in good time and the Water Butt seemed easy enough to fix up. Hopefully it will do the job, as soon as we have a decent amount of rain! Would have preferred a lid which fitted over the barrel. The disc is awkward to remove.”
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Anonymous
Unverified Reviewer
“Initial problems placing an order for the 200l butt (using chrome, but no problem with Windows10), but prompt support provided. Thereafter, it went well - the butt arrived on the first day of the quoted range, well within the 1 hour time slot notified by text. The item was in perfect condition, with simple to follow instructions, and I had it assembled and in position in half an hour. I'm very happy with it; now I just need some rain!”
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Anonymous
Verified Buyer
“very quick delivery and product exactly as described”
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Anthony
Verified Buyer
“Very good service. Product not so good.”
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Rod
Verified Buyer
“Prompt and efficient service.”
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Anonymous
Verified Buyer
“I initially ordered the 350L water butt. Delivery kept getting delayed because of problems with the supplier. While I can see that the suppliers let WBD down, I feel they could have done something to compensate customers who waited 6 months longer than they should have. (And maybe find another supplier? How hard is it, exactly, to make a big plastic bucket once you have the moulds set up?). I reordered the 250L water butt, which came quite quickly, although it was severely dented in transit. The dent popped out and all seems to be well, but this was careless.”
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We did offer a discount to our customers which was explained in the emails that were sent out. Unfortunately, the situation was out of our hands and I'm afraid it is not as simple to just find another supplier when it is from the manufacturers themselves. This was explained in our emails that were sent out regarding issues with the molding and machines. Sincerest apologies that the 250L Water Butt arrived dented, however, we would have happily resolved this issue for you, but we received no communication regarding this. If you can drop us an email with the details, we can sort this further for you. Kind regards, Water Butts Direct.
Wayne
Verified Buyer
“Absolutely spot on. Looks great in the garden”
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Terry Guy
Verified Buyer
“Prompt delivery and good quality.”
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Phillipa
Verified Buyer
“Lovely- really pleased - looking forward to some rain to fill it up!”
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Karen
Verified Buyer
“Excellent service, speedy delivery and accessories purchased we're good quality”
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Annthony
Verified Buyer
“Good service, competitive price free delivery and good product, which I have already installed.”
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Anonymous
Verified Buyer
“Good quality water butt, quick delivery, good customer service when I called with an enquiry”
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Ian Dickens
Verified Buyer
“Delivery delays were not communicated and I had to chase but responses were quick. Very happy with the water butt itself, easy to install and a useful & good looking item”
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Richard
Verified Buyer
“I love it, very smart at the front of the house, I’m really pleased with it.”
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Maureen
Verified Buyer
“I’m a first time customer who is very pleased with the quality and service received”
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Scott Wilson
Verified Buyer
“Prior to purchasing I had a query which was answered promptly. This is my second water butt and they do exactly as planned. From purchase to delivery was also very well done”
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Chris
Verified Buyer
“Nice product. Very good service”
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Lynette
Verified Buyer
“very impressed with value and quality of product and was only place I could find exactly what I needed”
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Barry
Verified Buyer
“Nice and easy to order. Product arrived on time. No problems.”
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Water Butts Direct is rated 4.6 based on 2,253 reviews
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