Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only small issue was the stand, which I don’t need. But was not able to deduct from my purchase, so I have a large lump of plastic going to landfill. Otherwise all good”

Helpful Report

“Decent service. Products arrived within a week. Documentation for installation could be better. Had to search YouTube . But probably would have to do that anyway.”

Helpful Report

“The water butt seems sturdy enough but of course there has been zero rain since it was delivered. My only criticism and the reason I docked one star on the rating is that the two holes on the lid to lift it look as though they've been made by some creature as the cuts are very ragged and sharp - my guess is that they should have been filed or sanded down before leaving the factory but for some reason this wasn't done. But a minor detail, really, all in all this seems like a good buy.”

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“Very impressed with fast free delivery. Well made and also impresses with 5 year Warrantee. Would buy again. Only comment is I needed an extra male connector to hook-up 2 water butts”

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“Good clear website, competitive prices, and fast delivery. Everything you want in a supplier. Martyn, Rochester, KENT”

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“A very strong product with good dimensions. Only issue we had was the wing nut which secures the tap to the water butt was missing. Replacement sent immediately issue was identified. Easy to install we just need the rain!!!”

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“Very impressed with the product and the service provided by the seller. Highly recommended, thank you. Now I just need some RAIN!”

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“Excellent delivery service. The item was well packaged when it arrived. Looks very stylish although it is wider than I thought. The planter is deeper than I expected and will need a fair quantity of compost and plants to fill it.”

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“Ordered a new Water Butt lid to replace a storm-damaged frail lid. Replacement is excellent with good moulded reenforcement sections and the lid now fits my water butt with a definate locking action. Packed and delivered with No problems”

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“Very good website,order arrived within stated time frame and free delivery”

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“Simple ordering process & reasonable delivery times. Very prompt response to problem over missing tap, which was sent out, without fuss, arriving a few days later. So, good customer relations as well. Happy overall.”

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“Very good service from order to delivery good advertising of water butts will be using again in future”

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“nice sturdy looking water butt with all its stand and attachments; delivered fairly promptly and although not yet in use, due to lack of rain, I'm sure it will earn its keep in helping not to waste water. Thinking of buying another now and would definitely use Water Butts Direct again.”

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“Good service and happy with the product. Just waiting for some rain to start filling it. Found the fitting of the hose to the drain pipe difficult and had to saw a little more off the drainpipe to enable it to attach, but it looks good and will be a benefit to my garden.”

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“Very quick turnaround, found part missing but sorted very quickly. Very impressed, will use again”

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“Quality Water butt at remarkably low price. Included stand, tap,hose and free delivery (in the water butt that we chose). The staff that I spoke to on the phone were friendly and helpful. Our new build already had one connected to the shed so we thought at reasonable cost we could fit another one.....considering future possible weather extremeties.”

Water Butts Direct 5 star review on 12th August 2022

Helpful Report

“Advised by lovely man Really practical. No fancy business excellent service fast delivery. Pleasure to go business with th”

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“Nice piece of kit, fitted our existing stand, looks good, lid fits securely, time will tell if it lasts and doesn't leak but so far so good. Happy customer.”

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“Excellent website easy to navigate. Good range of water butts for everyone's budget my order was easy to place and it arrived promptly and well packaged. Quality water butts, easy to set up.”

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“Very happy with product”

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Water Butts Direct is rated 4.6 based on 2,130 reviews