Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really fast response for a small order, well packaged , arrived within quoted lead time and all items looked and performed beyond stated description. Happy to recommend Vital Parts and will use them as regularly as I can in the future.”

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“Good accurate information on website, speedy delivery, items were as described.”

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“Prompt delivery, no problems.”

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“Really delighted with the replacement rubber feet for my four resin weave patio chairs, they fit perfectly and were easy to fit, restoring my garden furniture to look like a new set.”

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“Ideal products at a very competitive price. That's why I shop at Vital Parts.”

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“Just what we needed arrived promptly. Would use again”

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“Great service, quick delivery and quality products .”

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“Good quality felt and steel screw-on feet for chairs and tables very neat”

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“Very efficient. I had to call the company to get more information about the product and the choices I had. They were very helpful and helped me choose the right product (adjustable feet for patio chairs) and they worked perfectly.”

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“Parts requested were out of stock. I received a phone call offering better alternative at same price which were then delivered promptly. New parts were perfect.”

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“Excellent customer service”

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“Delivered efficiently,great price matched exactly would recommend to anyone”

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“Item arrived within advertised time, good quality and does the job I bought it for”

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“I got the parts I ordered quite quickly but when I returned the items unused and unopened as they were not what I needed I wasn't given a full refund only partial refund which I thought was a bit rubbish as I had to pay to return the items too. Will NOT be ordering from this company again.”

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Good Afternoon, Thank you for taking the time to leave your feedback, all customer comments are important to us in ensuring the best experience is had. Our returns policy is visible on our website and provides information on our terms and conditions, which explains that we do not offer a free return policy service. Our Returns Form gives you the option to select a Return Exchange service, should the goods not be suitable and our Customer Service team are on hand to answer any queries you have on any of our processes and will happily assist you further. Kind Regards, Victoria Customer Service & Engagement Manager.

“Great quality parts that are hard to find elsewhere Fast delivery as well thanks”

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“Quick and efficient, with a product perfect for the job”

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“Excellent customer service. They didn't have the color of the product that I wanted, CS was straight o the phone to explain and apologise. They even sent it express mail as a goodwill gesture. The product was exactly as described. Overall very pleased with this company. And as a side note, it was only a small order.”

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“Great choice of grommets and washers to choose from with a good price and quick delivery definitely be back, thanks”

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“Quick, accurate and courteous. Highly recommend”

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“Very happy with the service easy to understand website and prompt delivery”

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Vital Parts is rated 4.7 based on 3,001 reviews