Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered parts on Wednesday for delivery on Friday - Called today to see where they are and was told sorry we had to order them in but never informed me - appalling service wouldn't bother again and better get refund”

Helpful Report

Dear Customer, Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration caused. We completely understand your disappointment. If you could please provide me with some more information and I can start the process of a full refund. Additionally, we will be reviewing our internal procedures to ensure that communication like this does not fall through the cracks in the future. If there's anything further we can do to make this right, please don't hesitate to get in touch. Sincerely, Customer Service Team Vital Parts Limited

“Ordered parts on the 28th May, web site said 3-4 working days for delivery and I am still waiting, after a call to the customer help line after 5 I was told they were waiting for stock and would be with me within the next 2 days once stock had arrived and been processed. it is now the 10th June and I am still waiting. After a second call to the customer help line I have again been told it my parts will be with me tomorrow. Crossing my fingers as my customer is waiting for this item. No apology for having to wait, web site did not say that there was no stock, shocking customer service. When I found Vital parts after some checking of what they do and finding parts I would need in the future I thought I would order from them. I wont be ordering from them again. I cant comment about if my delivery was by post or courier or if it is damaged as I am still waiting for said delivery.”

Helpful Report

“I ordered 13 screws on 14 April. On 26 April they still haven't arrived. I know we had Easter in between and not all the screws were in stock, something they failed to mention, but when they were dispatched on 23 April they were sent second class. I would have thought the least they could do was send it first class after I've had to wait so long for them. I can't see them arriving now until 28 April at the earliest a full 2 weeks after I ordered them.”

Helpful Report

Good Morning, Thank you for contacting us regarding your order and review. Please accept my apologies for the delay you experienced in receiving your order and for any inconvenience this caused. With regards to the part ordered, we did state on our website that there was a 2-week lead time to produce and get the parts back into stock. The parts came into stock early on the 22nd April, and your order was shipped on the 23rd April. I understand that our livestock isn't clear at this time and only shows on our product pages. We are working on making the stock levels and lead times clearer in the coming months. I am sorry that this information was missed. Your order was upgraded to 1st class, however, our warehouse didn't send it on this service. This is being investigated with our warehouse manager. I have issued a full refund for the carriage paid, you will shortly receive an email to confirm this. I have checked your tracking, I can see your order was delivered yesterday via Royal Mail. I'm happy to see the order has been received, and once again, I am very sorry for the delay. If you require any further assistance, please let me know. Kind regards Emily Vital-Parts

“Unfortunately I had to pay £23.95 for prer-special delivery 10:30 next day and it looks like from Thursday 17/10/24 I only got a DHL delivery notice that they got muy parcel on Tuesday 22/10/24.”

Helpful Report

“Do not trust the stock levels on Amazon. They are not accurate so it's pot luck if they can actually deliver or not. Placed an oder for delivery a week ago, the Amazon tracking said dispatched and out for delivery as expected. Rang Vital Parts up several days later to see where the parts were and what the issue was and it turns out the products had not even been dispatched. Turns out a foot part of the item was not in stock and was on back order for several weeks from now. They worked out an alternative which in fairness was dispatched same day but now DHL have unknown delays and I have no idea when the items are going to arrive. In short I have lost a full day onsite due to the misleading stock levels and misleading tracking information and it looks like I'll probably lose a day tomorrow too. Basically guys if you can't connect to Amazon properly. Don't do it!”

Helpful Report

“Item delivered from Vital-Parts co.uk did not have a smooth dome head, there was embossed wording on the dome. Could not use. Not as pictured on their site”

Helpful Report

“useless communication parts not stock paid for next day delivery got it it 4 days later”

Helpful Report

“The screws you provided are the wrong size for the plastic feet. This is clearly the case and someone appears to have given me more of the wrong sized screws to conpensate !!!! I now have to go to the trouble of finding some if the right sized screws. So all in all very iritating especially since whoever packs the plastic feet clearly knew the screws were the wrong size. If you do not sort this out quickly I will 1. Never buy anything from you again and 2. Write a shirty review in trust pilot or however else I can find.”

Helpful Report

“Not been delivered as yet”

Helpful Report

“Hello, it is really amazing that you ask me for an opinion while my order is still not delivered ! For your information, it was passed to you 20 days ago... And on the other hand, customs duties were asked of me for an amount equal to about 30% of the price! I’m sorry to tell you, but I won’t order any more products from sites that are not part of ln Europe because it’s really too complicated. Cordially”

Helpful Report

“I placed a order at 10-30 Friday 10th of March.the order was not dispatch untill Tuesday 14th March Not enough staff in the warehouse still waiting”

Helpful Report

“Sorry to leave a disappointing review ! Placed order on a Tuesday paid for 1-2 days delivery got phone call Tuesday afternoon suggesting a replacement item all good so far …. Accepted replacement…. Took a chance and booked a Chippy for Thursday afternoon, the received an email ! Asking me if I could choose another replacement item ! Which obviously meant there was going to be no delivery… I rang to sort out whatever could be sorted and the man on the other end of the phone was very apologetic, I had to ask for a next day delivery of my order which I was made to feel as if it would be done as a favour !! In short I Paid for 1-2 days delivery took 3 luckily Chippy took £20 for time and fuel, products are great and I have now completed the task. Would use again but won’t be relying on delivery timings.”

Helpful Report

“If you are going to buy from this company check it has stock first.”

Helpful Report

“Didn't get parts no contact from them they asked for a review won't use again”

Helpful Report

“Not yet received”

Helpful Report

“GOODS NOTE RECEIVED POST OFFICE TRACKING A WASTE OF TIME”

Helpful Report

“ORDERED ON THE 30TH OF NOVEMBER AND STILL NOT ARRIVED, EMAILED THEM LAST WEEK AND STILL NO RESPONSE!”