Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 11th April 2024

John Schoon

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“useless communication parts not stock paid for next day delivery got it it 4 days later”

Helpful Report

“The screws you provided are the wrong size for the plastic feet. This is clearly the case and someone appears to have given me more of the wrong sized screws to conpensate !!!! I now have to go to the trouble of finding some if the right sized screws. So all in all very iritating especially since whoever packs the plastic feet clearly knew the screws were the wrong size. If you do not sort this out quickly I will 1. Never buy anything from you again and 2. Write a shirty review in trust pilot or however else I can find.”

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“Not been delivered as yet”

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“Hello, it is really amazing that you ask me for an opinion while my order is still not delivered ! For your information, it was passed to you 20 days ago... And on the other hand, customs duties were asked of me for an amount equal to about 30% of the price! I’m sorry to tell you, but I won’t order any more products from sites that are not part of ln Europe because it’s really too complicated. Cordially”

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“I placed a order at 10-30 Friday 10th of March.the order was not dispatch untill Tuesday 14th March Not enough staff in the warehouse still waiting”

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“Sorry to leave a disappointing review ! Placed order on a Tuesday paid for 1-2 days delivery got phone call Tuesday afternoon suggesting a replacement item all good so far …. Accepted replacement…. Took a chance and booked a Chippy for Thursday afternoon, the received an email ! Asking me if I could choose another replacement item ! Which obviously meant there was going to be no delivery… I rang to sort out whatever could be sorted and the man on the other end of the phone was very apologetic, I had to ask for a next day delivery of my order which I was made to feel as if it would be done as a favour !! In short I Paid for 1-2 days delivery took 3 luckily Chippy took £20 for time and fuel, products are great and I have now completed the task. Would use again but won’t be relying on delivery timings.”

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“If you are going to buy from this company check it has stock first.”

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“Didn't get parts no contact from them they asked for a review won't use again”

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“Not yet received”

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“GOODS NOTE RECEIVED POST OFFICE TRACKING A WASTE OF TIME”

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“ORDERED ON THE 30TH OF NOVEMBER AND STILL NOT ARRIVED, EMAILED THEM LAST WEEK AND STILL NO RESPONSE!”

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“No chance of reviewing what I haven't yet received!”

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“Dunno hasn't arrived yet. 6/12/22 Still hasn't arrived 8/12/22”

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“Goods have not yet been received (ordered end of august )”

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“I haven’t received it yet !!!”

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“Parts ordered on the 19th May with verbal guidance " with you in 2 to 3 weeks " finally arrived on the 27th September, not impressed, guess they were on a slow boat from China!”

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“Well I still haven't received the goods so that's not great! I asked that it not be sent with post as our postal service is basically non functional, but it was still sent with parcel force and as predicted I have still not received and am unlikely to. Considering the job was urgent and I have now wasted alot of money on parts and carriage and I have nothing to show for it, I am pretty 🙁”

Helpful Report

“The silicone material the bungs are made from are harder than I expected and will not stay wedged in the holes, I was expecting them to be more malleable and form a better seal and to stay in place, so won't be using them and hence went in the bin.”

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“Did not have the items I ordered and paid for in stock a few days after purchase... Frustrating and then was hard work chasing to find out if they would be back in stock with slow response times as alternatives not suitable. Please do not let people order and pay for items that are not actually available. Found it very misleading and inconvenient.”

Helpful Report

“Still not received my purchase despite an email telling me it has been dispatch eight days ago. Feeling very disappointed. Paul Reed”

Helpful Report

Vital Parts is rated 4.7 based on 2,981 reviews