Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 5th May 2024

Imran Ali

Vital Parts 5 star review on 11th April 2024

John Schoon

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Karen TAYLOR

Vital Parts 5 star review on 13th August 2023

Mark Gough

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products but poor delivery performance and slapdash customer service having delivered the wrong parts. Corrected in the end but took almost two weeks to sort.”

Helpful Report

“Original items were not in stock, however details of potential alternatives were offered. Order dispatched quickly and items were well packaged and exactly as described.”

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“Found the website easy to navigate around. Found the correct product for the application. Ordering was easy and the parts arrived promptly Well done”

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“The part offered as an aternative to the one ordered that was out of stock. Did fit, although it was quite tight and part of the ribs were shaved off by the end of the tube.”

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“Easy to find what you need and order. Parts sent in good time and of good quality. Overall good VFM”

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“Good service, very fast dispatch & delivery. Would have given 5 stars if there was no minimum order value for delivery.”

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“Goods were as described Good service all round”

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“Big selection of specialised trim at a competitive price , delivered in good time, would use again”

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“Parts were a perfect fit and exactly as decribed, The prices were very competetive. I would have scored five stars but the delivery was not as fast as i had hoped.”

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“Good service received my items in good time and will use this company again in the future.”

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“Prompt service and very helpful when my order had to be revised. I will use them again.”

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“Spotted this company in an online search; I took a look at what they offered and ordered some furniture gliders. Arrived smartly and they look the part and will fit them soon. I'm sure that I will buy from them again in the future.”

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“Easy to order, arrived promptly. I had to taper the plug/bung fixing to allow plug to fit easily”

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“Arrived on time”

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“My order arrived v quickly and was perfect. 2days later another delivery for a.n.other arrived - ?”

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“The parts are fine and just what we need. On your website the dimension of height of threaded part (C) was 40mm which is not correct.”

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“Very helpful team, The only disappointment was delayed shipping of several weeks as their own delivery was delayed. However very responsive and part shipped to help me out.”

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“Order took a while to arrive, but as is sometimes the case with more niche products. I suppose more UK stock would be good. Otherwise very good experience and customer service.”