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Vital Parts Reviews

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

Company Reviews

Product Reviews

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 5th May 2024

Vital Parts 5 star review on 11th April 2024

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Vital Parts 5 star review on 13th August 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £11:00 for product but paid £12:00 for next day delivery which took 4days so not the best customer service .”

“We have not yet received it so we can not comment on the material. The people were friendly but all very complicated and I still don't know if I will receive the requested samples and the purchased material in a single package or just one of them. if I will receive something...”

“The product was incorrect, am awaiting delivery of the correct materials”

“Took over 2 weeks to get my order.”

“Parts ok Postage so expensive for a few plastic bits you need to source better for me to use you again”

“speed is very good but quality poor”

“An inflexible policy on minimum order size meant I had to order stuff I didn’t want in order to proceed. Consequently I would not choose to do business with this company again.”

“Actually disappointed with the service. Online ordering easy. Subsequent phone call to tell me you were out of stock and offering an alternative which was not dimensionally suitable. Offered another that was the size I needed and since I didn't have you're website available during this phone call I specifically asked "Is it stainless steel?" before I accepted the alternative. Product arrives swiftly. Product is zinc-plated steel with a stainless steel cover on the foot to make it look pretty - not at all suitable for it's intended use and consequently a waste of my time and yours. I see your product description has 'stainless steel' on the title so that's not helpful and probably what lead to your telephoning to tell me it was stainless steel. Whatever, product consigned to the bin and what I wanted sourced from elsewhere. You win, you made a sale. You lose, I won't be buying from you again and I'll encourage other potential purchasers to avoid you. Why didn't I return them for a refund? Because my time is worth more than the cost of the product, the hassle, and the cost, time and effort to send it back. In fact I don't know why I'm wasting my time telling you all this when it's already been done on your live chat service yet still you send me a customer feedback query. In a nutshell... poor service, I won't use you again.”

“Not told free delivery till proceeded with order also had to order more parts than needed as could not process order till more we’re selected”

Thank you for taking the time to leave your review, we value all customer feedback and can confirm that whilst we do have a minimum spend on our website of £10.00 we do advise of our delivery options, including Free delivery on orders over £20.00. I have passed this back to our marketing team to review how we can make this more visible to our customers via the website. If you are ever unsure about our processes or services, please do not hesitate to get in touch and a member of our Customer Service team will be happy to help. Kind Regards Victoria Customer Service & Engagement Manager

“Ordered M5 x 60mm nylon screws and M5 Wingnuts last week. M5 Wingnuts were delivered as expected in good timing. However, was advised by customer services that I'd receive M5 x 50mm screws due to low stock of the 60mm, which I agreed to test for my application and would keep if they worked. But I've received M5 x 30mm instead of the 50mm. Tried to get in touch with customer services and Chris M regarding returns and wrong invoicing but had no reply.”

Hi Sam, Thank you for getting in touch regarding the order, following our recent conversations directly, I am pleased we have been able to agree on a resolution for the mistake that occurred with the alternative part that was offered. We have arranged a collection for the incorrect goods and we will process your request once they have been returned. Once again, thank you for your patience whilst we work to resolve this for you. Many thanks. Victoria Customer Service Manager Vital Parts

“Slow despatch times. A week to send an order! Never did receive the sample ordered, even after a phone call.”

“I bought adjustable feet to fix under a bird table. The feet and tee nut were perfect, but there is no locking nuts supplied. Meaning when you have got your item levelled up you cannot lock the feet in the correct position. I did give them a chance to sort the problem, and they sent more Tee nuts which I returned explaining yet again that it is lock nuts I am looking for, since then total silence. I have concluded that they do not understand the products they are selling. hence I give them only two stars.”

Hi Arthur. Thank you for your feedback, please accept my apologies that our reply to this matter has not reached you. We replied and advised we do not sell these parts with the lock nuts, dated 15/11/2021 to which we have not heard back. Please accept my apologies for any confusion caused and the replacements we sent free of charge were not suitable for you. If you would like to discuss this further, please do not hesitate to contact us. Kind Regards, Victoria - Customer Service Manager, Vital Parts.

“From start to almost finish I had nothing but problems with this order. The only redeeming feature was that we eventually got the parts we ordered almost a month ago!”

Good Afternoon Roger, Many thanks for taking the time to leave your comments. I can see our team have been in contact with you since the date of the order regarding the lead times and the alternatives offered. I am sorry the alternatives were not suitable to your requirements. As we manufacture a lot of these products and often work with leadtimes. I am pleased that the goods are now with you. If you do want to discuss this further, I will happily arrange to give you a call. Kind Regards, Victoria Customer Service Manager.

“Hi, you twice sent the wrong size leg inserts, 10mm instead of 20mm. I have returned them to you and asked if you can send the correct ones. many thanks.”

“Hi, yes it’s been a while since I placed my order with you. The website is great, however I haven’t received my consignment. I have tracked my order and it is still processing in the courier hub! It’s a pity that the courier company is diminishing your service. It’s only a two star rating I’m afraid.”

“It took two e Mails & 4 telecons over 3 week period to obtain a response to my order request. I am still awaiting delivery of my order , promised in two/three weeks”

“Items arrived, parts missing, contacted them, told them sent pics in, took nearly a monthg to get the missing parts, after numerous emails & calls, apart from that the parts are ok”

“Was informed by email that the metal parts of the items were made from Stainless Steel so I ordered and when they arrived they were Zinc. Had to send them back”

Good Afternoon, Thank you for taking the time to get in touch regarding your recent order. Please be assured I have reviewed your comments in line with our continuous improvements and have sent you an email to discuss this further to resolve the matter for you. I look forward to hearing from you. Victoria, Customer Service Manager. Vital Parts

“Got my items but paid for next day delivery and had to wait 2 days. Sounds nothing but the cost of next day is excessive”

Good morning Matt, I hope you are well. I have checked the tracking information for your order, and can see that your order was dispatched the same day the order was placed, collected by our courier Parcel Force and then was delivered to you a day late by them. Please accept our apologies for this delay and for any inconvenience this has cause you. If you would like to discuss this further with a member of our Customer Services team, please can you provide the best contact number and most suitable time of the day for us to call you. We can then look to resolve this for you! Thank you in advance. Kind regards, Vital Parts Ltd

“great parts, very weak service”

Good Afternoon, Thank you for taking the time to leave your feedback, I am sorry to hear the service received was not satisfactory. I would like to look into the matter further for you and would be grateful if you could respond to the email attached with further information. Please let us know if you need any help in the future. Kind Regards, Victoria Vital Parts.

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Vital Parts is rated 4.7 based on 2,981 reviews