Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,003 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and excellent service”

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“order arrived on time and the correct parts”

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“Excellent website & range of products & customer service, prompt delivery”

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“Actually disappointed with the service. Online ordering easy. Subsequent phone call to tell me you were out of stock and offering an alternative which was not dimensionally suitable. Offered another that was the size I needed and since I didn't have you're website available during this phone call I specifically asked "Is it stainless steel?" before I accepted the alternative. Product arrives swiftly. Product is zinc-plated steel with a stainless steel cover on the foot to make it look pretty - not at all suitable for it's intended use and consequently a waste of my time and yours. I see your product description has 'stainless steel' on the title so that's not helpful and probably what lead to your telephoning to tell me it was stainless steel. Whatever, product consigned to the bin and what I wanted sourced from elsewhere. You win, you made a sale. You lose, I won't be buying from you again and I'll encourage other potential purchasers to avoid you. Why didn't I return them for a refund? Because my time is worth more than the cost of the product, the hassle, and the cost, time and effort to send it back. In fact I don't know why I'm wasting my time telling you all this when it's already been done on your live chat service yet still you send me a customer feedback query. In a nutshell... poor service, I won't use you again.”

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“Michael Innis helped me. He has a good attitude, which is the most important feature for a business. He went out of his way to help. Thank you.”

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“The ordering was easy & delivery was good. There was a problem with stock & they phoned immediately to offer an alternative which was accepted & is just as suitable for the job.”

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“Excellent. Many thanks.*****”

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“Speedy delivery even faster than I expected, very good price, excellent quality and exactly what I wanted. Will always look at this site first from now on.”

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“Excellent, faultless. was what i wanted did what i wanted.”

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“WE tested the tapes . HIT014 & 023 not succesful . SHOT009 & 015 qualified . Sorry we wont proceed with purchase of SHOTT009 & 015 as pricing is too high .. Anyway tks v much”

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“Phenomenal service was called within hours of my internet order to check details were correct ,will highly recommend customer service ,items arrived promptly and in perfect condition ,wish all UK companies were this efficient and customer orientated,would highly recommend this company .”

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“Great service Thank you”

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“Items received in good time, and did the job.”

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“Got some screw on felt pads to stop our kitchen chairs making such a horrible noise on the tiled floor. They are strong and work wonderfully. As they’re such good quality I think they’ll last a long time. Very pleased.”

Vital Parts 5 star review on 16th June 2022

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“Good service , product as described”

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“Vital part though very efficient in despatching their product, but in my case, they despatched the incorrect item, I was expected to pay the return postage, this proved not worth the hassle or inconvenience. I will say this the staff were very helpful in trying to find a suitable replacement, however, this would not have suited the purpose of the job.”

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“The metal threaded inserts were a perfect fit and were dispatched very quickly. Excellent service, would definitely use again.”

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“Everything was fine great service”

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“Great service and competitive prices - always delivery quicky.”

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“Excellent service. There was a mistake with the picking of the items, but this was resolved quickly and easily with excellent customer service. Would recommend!”

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Vital Parts is rated 4.7 based on 3,003 reviews