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Vital Parts Reviews

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

Company Reviews

Product Reviews

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 11th April 2024

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Vital Parts 5 star review on 13th August 2023

Vital Parts 5 star review on 8th August 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only wanted one item but had to order 3 items because of the minimum order And as the items weighed less than 100g felt postage was a little But one of the items will do the job”

“ordering two items, each of which was less than £10, was difficult/impossible, even when total order was more than £10”

“Order was packed terribly, using the thinnest of thin bags. Predictably they split and was left with a puddle of mixed up similar sized thread caps, not impressed.”

“unfortunately due to the shaft of the feet being hollow it is dificlut to press into the holes for the feet in the trivet”

“I am in the process of returning the items because they didn’t arrive in time, due to a slow processing of the order, and consequently I had to buy from another supplier. Other than that, I think he customer service is very good and you are very helpful. The delivery and speed of processing just didn’t deliver this time. Alex”

“ok to have a minimum order on line but not ok not to be able to opt for £10 charge at check out!”

“Normally a speedy service however we still haven't received our order yet, this may be down to the fact you have used royal mail and they have been taking some strike action, hence the long wait.”

“They ought to include a note on the delivery options to remind customers of the delivery times being affected by strikes at Royal Mail. I chose the 3-5 day option but in view of this by the time they goods arrive, chances are I'll have forgotten why i ordered them!”

“31 out of the 36 chair glides that I ordered and were delivered were faulty. I have been promised replacements and await further news.”

“Parts were what we needed - thank you.”

“Vital part though very efficient in despatching their product, but in my case, they despatched the incorrect item, I was expected to pay the return postage, this proved not worth the hassle or inconvenience. I will say this the staff were very helpful in trying to find a suitable replacement, however, this would not have suited the purpose of the job.”

“I got the parts I ordered quite quickly but when I returned the items unused and unopened as they were not what I needed I wasn't given a full refund only partial refund which I thought was a bit rubbish as I had to pay to return the items too. Will NOT be ordering from this company again.”

Good Afternoon, Thank you for taking the time to leave your feedback, all customer comments are important to us in ensuring the best experience is had. Our returns policy is visible on our website and provides information on our terms and conditions, which explains that we do not offer a free return policy service. Our Returns Form gives you the option to select a Return Exchange service, should the goods not be suitable and our Customer Service team are on hand to answer any queries you have on any of our processes and will happily assist you further. Kind Regards, Victoria Customer Service & Engagement Manager.

“The range of small parts and sizes on the website is really impressive. The fact that some of those are not available, and not expected to ever be available, even after being able to place an order for them, is less impressive. The proposed alternatives were of different sizes, so not much use. Therefore the whole process of placing an order and dealing with the discussions of alternatives, cancellations, partial refund etc takes days and becomes very tedious.”

Good Afternoon, Thank you for taking the time to leave your feedback, we take customers' views on our services very seriously and will look into how we can make the process smoother. I have sent you an email to advise of services we offer that may be of use, to ensure you receive the parts you are looking for. If this is of any use to you, please kindly respond to the email and we will be happy to get this sorted for you. Many thanks Victoria Customer Service & Engagement Manager.

“Ordered 2 separate items. Both 20mm square plastic feet for garden furniture. The item I really wanted were adjustable feet. Out of stock, so they sent me 25mm square feet. Too big. Have used the other 20mm feet that fitted perfectly. Just a shame the 20mm adjustable were out of stock.”

Good Afternoon, Thank you for taking the time to get in touch regarding your recent order. I am sorry to hear the parts sent were not suitable for you, I have sent you a separate email to see if we can resolve this for you. I look forward to hearing from you. Kind Regards, Victoria Customer Service & Engagement Manager.

“Product great. Dispatch took a long time so almost two weeks from order to receipt of goods which means I won’t use again.”

Thank you for taking the time to leave your comments James, I am pleased you are happy with the product. In regards to the dispatch time, I can see that the parts were in stock when you ordered and agree, the dispatch should not have taken as long as it did. I have raised this with our Warehouse team to review and once I have an outcome on this, I will email you separately with the information. Please accept my apologies for any inconvenience this has caused you and rest assured, we will use the feedback for continuous improvements to our service. Kind Regards, Victoria Customer Service Manager Vital Parts

“Parts arrived promptly but unfortunately due to ambiguous ordering instructions we ordered too many of what we needed. We are still awaiting a refund so as to reorder correctly.”

Hi There Michelle. Thank you for leaving your feedback. I can see you have ordered x4 packs of 10 as listed on our Etsy site and only required x4 parts and wanted to return to reorder. I can confirm the refund has been processed for you and you are welcome to reorder at your convenience. Any issues, please do not hesitate to contact our Customer Service Team. Many thanks, Victoria - Customer Service Manager, Vital Parts.

“Unfortunately you made to much mistakes : wrong samples, wrong invoices, prices not as offered.......”

“My order arrived, correct bits so great. These are, for the domestic customer only required in very small numbers, however there is a minimum order which encourages you to buy more plastic than you require!!!! Not very green.”

“Mostly an efficient service and quick delivery, but wrong srock levels occasionally lead to unexpected short delivery. Accessible and helpful sales contact, but having delivered parts to the wrong address, was completely unable to recover and redirect them.”

“I placed the order on the Wednesday expecting the delivery of parts on Saturday but didn't get until the following Tuesday! I felt the threaded parts were not a good standard saying that they did their job.”

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Vital Parts is rated 4.7 based on 2,981 reviews