Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though on your website it stated 51cm the castors are much smaller. Your website makes it very difficult to determine what to buy.”

Helpful Report

Good Afternoon, Thank you for getting in touch following your order placed last month. I have reviewed the order on our systems and can see it matches up with that selected on the website. Stem/Plate Diameter: 10mm x 22mm Wheel Diameter: 50mm Wheel Height: 57mm Centre Wheel To Centre Stem: 19mm Castor Width: 53mm Weight Rating: 50kg Material: PA / Steel Rest assured, our Customer Service Team are always on hand via email, Livechat or over the phone to discuss any queries relating to sizes or suitability. If you wish to discuss a return exchange, please complete the form via the following link and we can process that for you for the part that would be better for your requirements. https://www.vital-parts.co.uk/returns-41-w.asp Many thanks. Victoria Customer Service & Engagement Manager.

“All arrived as specified and on time with no problems - 5 stars”

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“A great product”

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“An excellent company to deal with.”

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“The returns and swap worked very well”

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“All good”

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“Prompt delivery, good items, very happy”

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“Helpful customer service, would recommend.”

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“Excellent service, item arrived far sooner than stated. Item as described and good quality.”

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“Excellent service with prompt delivery and a good quality product range.”

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“Excellent at order processing, reporting and fast despatch.”

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“Good friendly service, lots of items to choose from, expensive carriage though.”

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“Screw-On Felt Furniture Glides 28mm fitted to Neptune dining chairs used on a tiled floor. A well made product which so far is working brilliantly. The chairs glide over the floor silently which is a fast improvement on the "glides" (scrapes) that came as standard which had hard edges, caught on the tile grouting edges and were noisy. My only reservation is longevity but in all honesty they are so good that if they last a year I will be happy to replace them with the same again.”

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“Excellent service. Very helpful staff”

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“Very fast turn around and great item.”

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“I 'm not sure why the title Vital Parts was chosen”

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Thank you for taking the time to leave your comments, I have been able to locate your order on our systems and have sent a separate email to see where we can help further. If you could kindly respond and a member of the team will be more than happy to assist. Kind Regards, Victoria Customer Service & Engagement Manager.