Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,993 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent pre sales advice from Maggie and follow up information. Had exactly what I needed at a fair price. No issues with delivery. Would definitely be happy to order again.”

Helpful Report

“I ordered 13 screws on 14 April. On 26 April they still haven't arrived. I know we had Easter in between and not all the screws were in stock, something they failed to mention, but when they were dispatched on 23 April they were sent second class. I would have thought the least they could do was send it first class after I've had to wait so long for them. I can't see them arriving now until 28 April at the earliest a full 2 weeks after I ordered them.”

Helpful Report

Good Morning, Thank you for contacting us regarding your order and review. Please accept my apologies for the delay you experienced in receiving your order and for any inconvenience this caused. With regards to the part ordered, we did state on our website that there was a 2-week lead time to produce and get the parts back into stock. The parts came into stock early on the 22nd April, and your order was shipped on the 23rd April. I understand that our livestock isn't clear at this time and only shows on our product pages. We are working on making the stock levels and lead times clearer in the coming months. I am sorry that this information was missed. Your order was upgraded to 1st class, however, our warehouse didn't send it on this service. This is being investigated with our warehouse manager. I have issued a full refund for the carriage paid, you will shortly receive an email to confirm this. I have checked your tracking, I can see your order was delivered yesterday via Royal Mail. I'm happy to see the order has been received, and once again, I am very sorry for the delay. If you require any further assistance, please let me know. Kind regards Emily Vital-Parts

“Absolutely first class 100% service, excellent price, brilliant robust item that was very well made and finished ( IN BRITAIN SO NICE TO BUY BRITISH, not cheap Chinese plastic) Very fast well packaged delivery, fitted perfectly and had a nice pad to take up any small in perfections on my roof also stop any slipping about . Very easy to fit , l did have to get slightly longer screws as my bar was a bit thicker, but super pleased with how quickly l was able to fit them. I am not a solar panel fitter, but as the people who fitted our system had sadly gone out of business ( covid and government dropping feedback tariff l should think) they had laid the frame directly on to the flat fiberglass roof, which was causing the leaves, water and dust to pile up. So l have lifted the whole frame slightly with these feet to create air flow. It worked perfectly. HIGHLY RECOMMEND VITAL PARTS for the first place to look for that vital part you need ,If you can't see what your looking for in their list give them a call, email or if your lucky enough to live near them call in and talk in person to them, am positive they will be very happy to help. Kind regards Myles Breary”

Helpful Report

“Best in the business - I've not found a parts supply company to rival them yet.”

Helpful Report

“Emily from Customer Service Team was excellent!”

Helpful Report

“Unfortunately I had to pay £23.95 for prer-special delivery 10:30 next day and it looks like from Thursday 17/10/24 I only got a DHL delivery notice that they got muy parcel on Tuesday 22/10/24.”

Helpful Report

“Just to say what an excellent experience I had with the customer service team at Vital Parts. I had ordered some screws and then found about 2 hours later that I did not need them. I called the customer support line and they immediately refunded my bank account. Absolutely no fuss no problem Thank you.”

Helpful Report

“Do not trust the stock levels on Amazon. They are not accurate so it's pot luck if they can actually deliver or not. Placed an oder for delivery a week ago, the Amazon tracking said dispatched and out for delivery as expected. Rang Vital Parts up several days later to see where the parts were and what the issue was and it turns out the products had not even been dispatched. Turns out a foot part of the item was not in stock and was on back order for several weeks from now. They worked out an alternative which in fairness was dispatched same day but now DHL have unknown delays and I have no idea when the items are going to arrive. In short I have lost a full day onsite due to the misleading stock levels and misleading tracking information and it looks like I'll probably lose a day tomorrow too. Basically guys if you can't connect to Amazon properly. Don't do it!”

Helpful Report

“Outstanding service! Our account manager - Steph Llewellyn is always extremely helpful and professional regarding any enquiry we send her way. Even if the item is not something that Vital Parts list, Steph will always go above and beyond to source and quote the items needed at extremely competitive prices. We literally couldn't be happier with the service from Vital Parts, but more so Steph herself. I honestly wish our other suppliers could take a leaf out of Steph's book as she is just wonderful and a pleasure to work with 😊”

Helpful Report

“Item delivered from Vital-Parts co.uk did not have a smooth dome head, there was embossed wording on the dome. Could not use. Not as pictured on their site”

Helpful Report

“My goodness I spent half the day yesterday trying to find a part for our campervan. Eventually someone on Facebook highly recommended seals direct. I phoned, was told what to measure and phoned back and in less than 5 minutes I ordered the part. In today's world to even get a company to answer the phone is difficult. Seals direct answered, greeted me politely and the order is in the post. What an amazing company.”

Helpful Report

“A small delay on the hooks I ordered but told me the date they were expecting and delivered as agreed! couldnt ask for more and more than happy with the hooks supplied”

Helpful Report

Thank you for your positive review! We look forward to assisting you with future orders. Vital Parts

“The products that the chat line suggested were ideal. I've put all new ferrules on the legs of our garden furniture, they really make it look much better and will stop rust stains on our new slabs. The 25 mm internal diameter fits on the 25 mm table legs, 19 mm ID fits well on the 18 mm chair legs. I am local to their warehouse so we arranged a click and collect on the day that I ordered, all worked perfectly.”

Helpful Report

“I spoke to a lady called "Stephannie" today - 16th Feb @ 10:45hrs She is a credit to your company, helped me tremendously Please ensure you reward this lady as she listened to my wants and need”

Helpful Report

“Despite having a problem with the delivery of my order and feeding this back to their Customer Service department, the owner personally drove my order to my house and delivered it himself, in person. Can't really get a better resolution than that. Thank you Mike. 👍”

Helpful Report

“I’ve been searching for a certain product for some time now and I finally found it on the Vital parts website. After speaking to Bethany she pointed me in the right direction and was very helpful, I would recommend the company and service to anyone.”

Helpful Report

“Very pleased with delivery time. Got new feet for my garden furniture which is looking so much better now. Thank you Vital Parts.”

Vital Parts 5 star review on 25th September 2023

Helpful Report

“Service was fantastic, even when I had accidentally ordered the wrong size it was no problem and the order was corrected and despatched in a timely manner.”

Helpful Report

“arrived quickly. Had a phone call as one item was missing when they went to pick it, I asked for a different colour, which was substituted and the whole order posted the same day. Much better customer service than many companies. I will be using them again.”

Helpful Report

“Excellent service good advice on the phone call Delivery quick and informed by email all the way”

Helpful Report

Vital Parts is rated 4.7 based on 2,993 reviews