Vital Parts Reviews

4.8 Rating 2,353 Reviews
94 %
of reviewers recommend Vital Parts
Based on 2,353 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at

Visit Website





Unit 17 Palace Industrial EstateBircholt Road

Write Your review

Tell us how Vital Parts made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Efficient service
Helpful Report
Gr8 service and item perfect
Helpful Report
New feet for old chairs worked a treat. Good product at a good price and quick delivery
Helpful Report
Shocking and slow customer service. Parts ordered not in stock, even though they showed on thier website. Wasn't contacted until the due date of delivery, even after paying extra for expedited delivery. No contact on the day the item should have been dispatched! Took a further 3 days to get the substituted parts.
Helpful Report
Good Afternoon Colin, Thank you for getting in touch with Vital Parts regarding the order placed in April. Please accept my apologies for the delay in getting the goods out to you, I can see the order was placed dated 19/04 and dispatched dated 21/04 taking two days for dispatch and then additional time for them to arrive. This is outside of our usual turnaround time and can advise this was due to a staff shortage in our warehouse. I am sorry that the goods did not arrive for you and have sent you a separate email to discuss this further. Kind Regards, Victoria Customer Service & Engagement Manager
Parts received quickly and fit well
Helpful Report
Rubber feet ordered for table and chairs delivered as stated and with fitting screws
Helpful Report
Just what we needed, quick efficient delivery good price thank you
Helpful Report
Excellent quality, value for money, and quick efficient delivery...I will buy again from Vital Parts.
Helpful Report this IS service. Placed order (first of many I hope) with VP. Received a call from a very helpful assistant (Emily I think) who advised that certain parts were not available and provided guidance on alternatives. These turned out to be just fine. All products were of excellent quality and delivered very promptly. Finished the job ahead of schedule making me and my customer very happy.
Helpful Report
quick delivery, the parts do the job.
Helpful Report
Excellent product, speedy delivery all over great experience
Helpful Report
post caps done the job , very satisfied , many thanks , Col
Helpful Report
Really fast response for a small order, well packaged , arrived within quoted lead time and all items looked and performed beyond stated description. Happy to recommend Vital Parts and will use them as regularly as I can in the future.
Helpful Report
Good accurate information on website, speedy delivery, items were as described.
Helpful Report
Prompt delivery, no problems.
Helpful Report
Really delighted with the replacement rubber feet for my four resin weave patio chairs, they fit perfectly and were easy to fit, restoring my garden furniture to look like a new set.
Helpful Report
Ideal products at a very competitive price. That's why I shop at Vital Parts.
Helpful Report
Just what we needed arrived promptly. Would use again
Helpful Report
Great service, quick delivery and quality products .
Helpful Report
Good quality felt and steel screw-on feet for chairs and tables very neat
Helpful Report
Vital Parts is rated 4.75 based on 2,353 reviews