How would you rate
"Excellent service, even on a small order, AND even sent me some samples prior to me placing an order.
Just made ordering and delivery so simple."
"I have requested an exchange for my items but I have yet to have a response. Poor customer service. I will be ordering parts elsewhere from now on."
"Very polite and helpful staff. Quick delivery of samples. Fast service on the following main order."
"informative, helpful and prompt"
"You delivered very quickly, as promised, and the goods were 1st class exactly as described."
"not what I order and to take payment and then be told out of stock"
Hi David, Apologies that you felt it was necessary to leave a negative review on this. I can confirm that steps were taken before the order was shipped to let you know about the lack of stock for one of the parts you ordered. Our sales person ran through the very close matching alternative part which was agreed with yourself over the phone. Of course, had this have been an issue at the time a refund would have been processed to prevent any difficulties on your end.
As a resolution we have offered to send you some additional feet to meet your requirements, I hope that this swift response has helped satisfy the issue you have mentioned. We're always here to help, so if you have any problems please get in touch with us either via phone (01233 713 581) or through our website. Kind regards, Josh.
"I was particularly pleased that Vital Parts treated my order as important, even though it was a small order made up of low numbers of components. Their range of products is great, and some would be hard to find in domestic catalogues. Great company, with fast delivery. I've already recommended them to a friend."
"It's great for a company to accept small orders for parts not available in DIY and specialist tool stores.
Second order and still an excellent service and delivery. Ordered in the evening and received morning after next; can't get much faster than that. When enquiring by phone, always a polite and informative response.
Will definitely order again whem required."
"Excellent communications and customer service."
"Reliable, prompt service again.
"Delivered what I ordered, on time and the items have fulfilled their purpose admiraby."
"Very good and quick service.."
"Quick, delivery, helpfull helpline"
"Excellent telephone support. Well priced, and a speedy delivery"
"The product is good quality. I was a bit disappointed in the minimum order amount."
"efficient quick and affordable"
"Very easy online ordering, speedy service/delivery and progress notifications."
"Have tried for two weeks to get replacement caps/inserts for our garden chairs. Spoke to Emma on line yesterday; two samples forwarded 1st class post, received this morning. Perfect fit. Replacements ordered. Very pleased with product and service. Would thoroughly recommend to all. Thank you Emma!"
"Excellent customer focussed service; free samples allowing accurate choice and helpful staff."