Vital Parts Reviews

4.77 Rating 1,377 Reviews
95 %
of reviewers recommend Vital Parts
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.69 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at

Visit Website





Unit 17 Palace Industrial EstateBircholt Road

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Vital Parts 5 star review on 15th December 2020
Vital Parts 5 star review on 9th December 2020
Vital Parts 5 star review on 27th November 2020
Bob Taylor
Vital Parts 5 star review on 14th January 2020
Vital Parts 5 star review on 14th January 2020
Vital Parts 5 star review on 10th December 2019
Julian Ross
Vital Parts 5 star review on 19th November 2019
Soraya Smithson
Anonymous  // 01/01/2019
Good, speedy service and support
Parts exactly as described, sizes were as stated and quality superior to the original parts on the chair.
Excellent prompt customer service and delivery
Ordered the wrong size initially, but excellent experience with lady in customer services - returned the original and received replacement at no additional cost. Great service!
Still waiting for my delivery.
Would have given the delivery company zero stars.
The order was quickly dispatched, the goods conform to their description, everything is fine !
I mistakenly ordered click and collect when I thought it was going to be delivered. So when nothing arrive, I wrote a negative review. I can't change that review, so I just wanted to add a positive one to cancel it out!
Free samples arrived fast.
Order arrived fast.
Items exactly what were required.
Great service.
Great service
Great service, ordered, dispatched, & at the house in less than 48hrs
Great company to buy from. I've used Vital parts a couple of times now and will not be going anywhere else. Rapid delivery and quality goods.
ICE - Informative, Competitive, Effective.
The parts that I ordered were not as described on the Company's website.

They are still looking at why and have suggested possible alternatives but haven't yet sent any.
Thank you for getting in touch regarding your recent order, I can see that we are awaiting your response as to the best suited alternative offered. Once you have confirmed, please be assured we will get these send out to you as quickly as possible. Our Customer Service Department look forward to hearing from you. Kind Regards

Vital Parts
The product was as advertised and ordering and delivery were very easy and quick.
Good price. Good service. All Good.
Parts recieved in first class condition as always.
Very prompt service from a from a reliable company.
Still waiting for second set of feet
Great service. Great product. Arrived really fast
Quick service. Good products.
The order and deliver service was very prompt and efficient
Vital Parts is rated 4.77 based on 1,377 reviews