VHL MECHANICAL Reviews

Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.13

4.1 Rating 610 Reviews

78 %

of reviewers recommend VHL MECHANICAL

Company Reviews

Metrics

Info

4.1

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to thank you for sending such a wonderful and professional young man to carry out this work today. Regardless of all if the was an unexpected additional job to carry out Nico ensured he stayed and resolved any & every problem, In a more than professional way. I also want to point out that he was the guest employee to completely clean up after himself after him & ensure my home was left how he found it! I am very happy with the outcome today. I am very satisfied now I have a working boiler that I know go a to use and ensure if at anytime I am at risk I know how to safely dismantle”

Helpful Report

Posted 3 months ago

Hi Charlotte, Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that our engineer carried out the work with care, professionalism, and patience, even when additional issues arose. It’s especially important to us that you felt informed, safe, and confident using your boiler going forward. Your feedback has been shared with the team. Kind regards, VHL Mechanical

Posted 3 months ago

“Gurjit was very efficient polite and effective. Sorted out an issue we have had problems with for months in mere minutes. He knew how to resolve a problem that several other plumbers/gas engineers were unable to fix.”

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Posted 3 months ago

Hi, Thank you for your feedback. We’re pleased to hear that Gurjit was able to resolve an issue that had been ongoing for some time. His efficiency and problem-solving skills are highly valued, and your comments have been passed on to him. Kind regards, VHL Mechanical

Posted 3 months ago

“I spoke to a lovely gentleman named Kush on the phone who walked me through how to reset my boiler and top up my pressure to avoid wasting an engineer visit. I would like to extend my gratitude to the wonderful man for his assistance and trying to help me and not just turn me away.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind words. We’re glad Kush was able to help you over the phone and save you the inconvenience of an engineer visit. Providing clear guidance and support when it’s safe to do so is something we take pride in, and your feedback has been shared with him. Kind regards, VHL Mechanical

Posted 3 months ago

“Luca was extremely good and helpful when fixing the issues in our heating system. First time using VHL and would definitely use them again. Luca left a good impression and standard for the company.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind feedback. We’re really pleased to hear that Luca made such a positive first impression and resolved the issue effectively. Your comments have been shared with him and reflect the standards we aim to uphold across the company. Kind regards, VHL Mechanical

Posted 3 months ago

“I had abdul attend my propertyfor no heating and hot water He arrived and fixed the issue low pressure, he showed me how to Top it up for the future thankyou Abdul a job well done”

Helpful Report

Posted 3 months ago

Hi Mrs Hirch, Thank you for taking the time to leave a review. We’re glad Abdul was able to restore your heating and hot water and take the time to explain how to top up the system for the future. Your feedback has been passed on and is very much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

“Rachel helped us so much she went above and beyond and called me on a Saturday to let me know my parts were not available, she told me she would call me back on Monday morning to which I thought this was only words and would not happen but my phone went off at 9am and low and behold it was Rachel with an appointment for Wednesday, I am a.very happy Hyde customer , thank you Rachel heating is back working !!! Great company that stick to their word , well thank you Rachel for keeping yours.”

Helpful Report

Posted 3 months ago

Hi Mrs Nkonde, Thank you for taking the time to share such kind feedback. We’re really pleased to hear that Rachel was able to keep you informed and supported throughout, even outside of normal hours. Clear communication and follow-through are important to us, and your comments have been shared with her and the team. Kind regards, VHL Mechanical

Posted 3 months ago

“work at a housing association that Village Heating look after. I work on daily bases with Rachel from Village Heating. She is hands on and very helpful advising me on boiler issues and is always ready to help. She has helped me on numerous occations to solve the issues our tenants are having. She is a manager that will be happy to speak with services and tenants and has done so many times and resolved many issues. She is a people person manager and her team is great.We are lucky to work with her. It is a pleasure to work with her and everyone in Village Heating. Great company!!”

Helpful Report

Posted 3 months ago

Hi Marie, Thank you very much for your thoughtful review. We truly value our partnership with housing associations and are pleased to hear that Rachel’s hands-on approach and commitment continue to support both services and tenants effectively. Your feedback means a great deal and has been shared with her and the wider team. Kind regards, VHL Mechanical

Posted 3 months ago

“Nico was amazing, job done very well. He was friendly and proffesional. 2-3 day job done in 1 day and we are surprised by how quick he was working. Thank you very much.”

Helpful Report

Posted 3 months ago

Hi Ali, Thank you for your kind feedback. We’re delighted to hear that Nico delivered such an efficient and professional service and completed the work ahead of schedule. Your comments have been passed on and are very much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

“We waited 3 weeks and had no hot water over Christmas and new year .. we had to boil the kettle daily/twice daily to shower bear in mind there are young children in this house. The cost of our electricity bill these last few weeks has skyrocketed. The new boiler has been installed but we are unimpressed, it was installed last week and then we had to wait a week on top of that for the new tank to be installed absolute joke Hyde and VHL are disappointing.”

Helpful Report

Posted 3 months ago

Hi, Thank you for raising your concerns. We understand how difficult it can be to be without hot water, particularly over the Christmas and New Year period, and we appreciate you sharing your experience. Your comments have been noted and will be reviewed alongside the job history and contractual processes in place with the housing provider. If you would like us to look into this further, please contact us directly with your job reference so the matter can be reviewed in full. Kind regards, VHL Mechanical

Posted 3 months ago

“Very happy nathan came to my house fix long time issues my radiator works great now”

Helpful Report

Posted 3 months ago

Hi Daniel, Thank you for your kind feedback. We’re pleased to hear that Nathan was able to resolve the long-standing issue and get your radiator working properly again. Your comments are much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

“Excellent service and teamwork from Nathan.”

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Posted 3 months ago

Hi Austin, Thank you for your review. We’re glad to hear you were happy with the service and teamwork shown by Nathan. Your feedback has been shared with him and the team. Kind regards, VHL Mechanical

Posted 3 months ago

“Engineer Nico was super knowledgeable and attentive, he did a great job with fitting a new boiler, thank you Nico!!, job refVHLJOB293288”

Helpful Report

Posted 3 months ago

Hi Austin, Thank you for your lovely feedback. We’re pleased to hear that Nico provided a knowledgeable and attentive service and that you were happy with your new boiler installation. Your comments are very much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

“Excellent work. Know needs chatGPT when you’ve got Gurjit”

Helpful Report

Posted 3 months ago

Hi Chris, Thank you for your review. We’re glad to hear you were happy with Gurjit’s work and service. Your feedback has been shared with him and the team. Kind regards, VHL Mechanical

Posted 3 months ago

“Gurjit Fixed the issue in minutes. Good and polite engineer.”

Helpful Report

Posted 3 months ago

Hi Farhad, Thank you for your feedback. We’re pleased to hear that Gurjit resolved the issue quickly and provided a polite, professional service. Your comments are much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

“Great work by Nathan who sorted a long standing electrical issue with our heating.”

Helpful Report

Posted 3 months ago

Hi Raj, Thank you for your kind review. We’re glad to hear that Nathan was able to resolve a long-standing issue with your heating. Your feedback has been shared with him and the team. Kind regards, VHL Mechanical

Posted 3 months ago

“Amazing customer service from Gurjit Bhachu. When he arrived he asked appropriate questions, taking time to hear from me what the issues were, immediately diagnosing the problem as a sticking valve. His knowledge & experience shone through. Way better than the previous engineer who just looked at the system & said nothing was wrong with it, even suggesting we have the heating on permanently & control it with the thermostat that’s on the wall. Thank you Gurjit for restoring our faith in proper customer service”

Helpful Report

Posted 3 months ago

Hi, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Gurjit took the time to listen, diagnose the issue thoroughly, and resolve it effectively. His experience and approach are exactly what we aim to deliver, and your comments have been shared with him. Kind regards, VHL Mechanical

Posted 3 months ago

“Nathan came to my house for emergency boiler breakdown after I called village heating in less than an hour . He fixed it immediately on temporary basis until the office consider his report for final fixing of the outstanding issues. I give him a big thumbs up”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback. We’re pleased to hear that Nathan attended promptly and was able to restore your heating on an emergency basis while the next steps were reviewed. Your comments are very much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

“Mr Gurjit Bhacho did a very good job. He came to measure and change radiator and I complained about water leakage in the living room and he took it upon himself to see to the leaking and was not happy about what the Council staff did. He asked if the problem has been reported to the Council and I replied, yes, but was told that I have 24 hours window for another contractor to call-in to see to it, after reporting that it is risky to leave the leaking like that that the roof can curved in. Mr Gurjit went to look for the tap from the boiler that was leaking and turned it off and the leakage stopped. Thanks to Mr Gurjit for his swift thinking otherwise I don't know what will have happened in the night.”

Helpful Report

Posted 3 months ago

Hi Olu, Thank you for taking the time to share your experience. We’re pleased to hear that Gurjit acted quickly to identify the source of the leak and take immediate steps to prevent further damage. His proactive approach and calm decision-making in situations like this are exactly what we expect from our engineers. Your feedback has been shared with Gurjit and the team, and is very much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

“Excellent service from engineer Nathan. He’s really knowledgeable, remembers our setup from prior visits and gives insightful suggestions.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind feedback. We’re really pleased to hear that Nathan continues to provide such a knowledgeable and consistent service. Remembering past visits and offering helpful suggestions is exactly the standard we aim for. Kind regards, VHL Mechanical

Posted 3 months ago

“amazing service from VHL and harry. had them around to fix my heating and got it working within the same day. couldn't recommend this company and the engineer enough.”

Helpful Report

Posted 3 months ago

Hi, Thank you for taking the time to leave such a positive review. We’re glad to hear the issue was resolved on the same day and that you were happy with both the engineer and the service provided. Your recommendation is very much appreciated. Kind regards, VHL Mechanical

Posted 3 months ago

VHL MECHANICAL is rated 4.1 based on 610 reviews