Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.65

3.7 Rating 374 Reviews

17 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 374 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and professional service from engineer Kirk. Highly recommend using Village Heating Limited.”

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Posted 5 years ago

“Polite and friendly staff gave very good advice and will use again”

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Posted 5 years ago

“My boiler stopped working and called Village Heating. An engineer came on the same day. Although the actual work was very simple (topping up the pressure) and was done within minutes, the engineer stayed for another half an hour showing me how I can better use all the functions on my boiler, which I thought went beyond the service. Pleasant and reliable service received, will use again!”

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Posted 5 years ago

“Village Heating ripped me off of £100.00 this morning. It was a bitter experience when I called them yesterday I was not told that for an engineer to come out was £100.00. I was told that they do not charge for call out but upfront payment. Today the engineer visited and send a quote Which was confirmed by a female staff in the office that it £364.00 including VAT. I find their action deceitful, cheaters, thieves and not worthy to practice. God k now knows how many people have been ripped off in this manner.”

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Posted 5 years ago

“Company reps never contacted me once they reviewed the works to be carried out. Obviously wasn’t making them enough money. Shocking behaviour, Potential customer stay away unless you want to pay out lots of money.”

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Posted 5 years ago

“Excellent service and value for money. No complaints”

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Posted 5 years ago

“My central heating broke down at the weekend. I have a one year old, so getting it up and running quickly was very important. Village heating sent someone round in just one hour. The engineer was extremely personable and took the time to explain clearly what the issue was. Although a part was broken, he was able to temporarily fix the heating and provide a clear recommendation on how to proceed.”

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Posted 5 years ago

“I rhought the service overall was excellent. The lady who answered the phone was efficient and very helpful. I liked the fact that I was updated about proposed visits. The heating engineer Daniel Coventry who replaced the boiler was very efficient, professional and helpful.”

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Posted 5 years ago

“Company left me with a faulty part which was fitted in July 2018. I paid over £200 for a visit, including valve itself. Leak outside of the house re-appeared after few months. Issue was reported. Engineer came in and confirmed it was a problem on their part (but said someone else was to come in and fix it). Yet, I had to pay additional £90 'deposit' for his visit, luckily received £90 refund. As a follow up, I was said that 'part was ordered in and someone is to come to fix it' in Dec 2018, which never took place. Every time I phone in since then to follow up - no-one is ever able to assist. All that happens every time: I am promised a call back, and no-one ever does. I now reported this matter to CIPHE. I now am facing Health and Safety issues due to having a leak outside as a result of their lack of care (with -temperatures and it turning into ice). I paid £200 for services which were of unacceptable quality. Company offers a year guarantee on services/ parts - this is why I did not mind paying higher prices, but do not believe it, it is just another empty promise. I do not recommend the company, and I regret not reading some reviews on their website before ordering them.”

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Posted 5 years ago

“Left my 60+ year old parents and extra 9 days without heating over Christmas due to incompetent staff for an issue that was fixed in 2 minutes when someone with a little bit more competence came 9 days later! Complained on 31/12 and still no response. Terrible humans let alone company. Do not use. Avoid.”

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Posted 5 years ago

“Very poor customer service Still trying to sort out with them the aftermath of an inexperienced plumber visit back in November! No return phone calls or replies to e mails and even though asked to speak to the boss and make formal complaint - still nothing (and we have spent over £1000 with this company)”

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Posted 5 years ago

“Very helpful and pleasant sorting out an appointment for the same day. Payment in advance is not ideal but the engineer was on time and fixed the issue within the hour. Also helped with a couple of other questions / issues that were not on the original request.”

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Posted 5 years ago

“They charged a lot of money to come in and fix a sink that had fallen through the granite. They were supposed to replace pipes, but I now discover that the pipes were not replaced and were not even fixed properly. However, they now tell me that under 4 weeks later they will not offer a warranty on the work unless I notice it within 7 days (ridiculous as it's a slow leak due to the fact they forgot to put a gasket in which i found at the back of the cupboard!) so their 12 month warranty statement on parts and labour is total rubbish. They have simply said no. No discussion. Please stay away. They are very nice when trying to get your business but are terrible if there is a problem (caused by their very shoddy work!) and to top it off, you can never speak to a manager as they are always in a meeting. NEVER AGAIN! You're better off going to PIMLICO PLUMBERS as they have BETTER customer service not to mention BETTER PLUMBERS!”

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Posted 5 years ago

“Do not use this company. They took our money in advance,did not turn up when promised, and then after we cancelled the job, pretended to return the money. They still owe us £120 for doing NOTHING!!”

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Posted 5 years ago

“WARNING!!!! DO NOT USE THIS FIRM, THEY TAKE MONEY IN ADVANCE, DO NOTHING, AND WILL NOT RETURN YOUR MONEY. THEY OWE US £120”

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Posted 5 years ago

“After a little bit of mix up with office, problem ultimately solved and I'm actually very happy with the solution they implemented. Others tried and failed to solve.”

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Posted 5 years ago

“Came within the time frame provided, very polite gentleman who solved my boiler problem! He explained the problem in a non-patronising, non-technical way and even helped me to program my heating/hot water too all within about half an hour! Really pleased, thank you!”

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Posted 5 years ago

“On your website they say that they can beat any national quote but when I told them British Gas was offering me a boiler service for £90 all-inclusive they told me the lowest they could go was £80 plus VAT which is £96. Very disappointed .they need to remove the claim on their website which says they can read any national quote.”

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Posted 5 years ago

“Untrustworthy & dishonest. Village Heating claims that it guarantees the work and says so on the invoice it sends. An engineer came around to check the underfloor heating and certified that it was fully functioning on 28 September. I called today because having turned the heating on for a few days and it has not been working, I thought it needs checking again and asked them to come out on their guarantee. They said there is an artificial cut off of a month for the guarantee when the engineer told me it is for a year. Even if it is only a month, I had only missed it for a couple of days and only because it is only just now cold enough to turn the heating on.”

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Posted 5 years ago

“Bullshit service”

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Posted 5 years ago

Village Heating Limited is rated 3.7 based on 374 reviews