Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.65

3.7 Rating 374 Reviews

17 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 374 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was very good. They arrived promptly and were polite and friendly. They did the job well and we are happy to be using them as our service providers.”

Helpful Report

Posted 4 years ago

“Stupidly confirmed a booking with them to fix a boiler, and asked for a breakdown of the pricing (they never sent over - we got a quote with it all combined, no breakdown). Called and canceled the appointment within 2 hours due to the lack of breakdown, and was told by two people in the office - on two separate occasions - that the refund is being processed and that's "not a problem". Fast-forward two days and I've received an e-mail saying that we will not be getting any of our money back, and have nothing to show for it due to the terms and conditions. That's fine, this is something companies pull all the time. Checked their terms and conditions and it turns out you do get a refund for labour, and we own the parts they bought for the job (if they did buy them in 2 hours EDIT - asked for proof of the order, 48 hours, nothing so far). More lies from them, or just incompetence? Would have been nice to have that breakdown of prices now, right? Asked them over the phone for a breakdown, to which they're charging x3 more for parts than the other company we went with, and x3 for labour (company we went we with said the job only needed 1 part, not the 5 that they claimed). Also asked to see how much they paid for them, the date they bought them, and confirmation in e-mail of what was agreed over the phone. None of that was sent either. In the same phone call was told we would now not be receiving the parts (even though they told me I own them) because we were looking into action with our bank, and that if the bank agreed with us "how do we know you'll send the parts back"? Interesting that issue of trust and terms agreed only matters when it works for them. I think you can tell a lot from a company about how it treats its customers during a stressful time (no hot water during a pandemic in which no one can leave the house), and how they resort to terms and conditions to justify their actions, especially when the company doesn't even know it's own terms and conditions/gives the wrong info/promises to give a refund then doesn't. I haven't even got into the angry calls from workers asking why we cancelled, the hanging up on phone calls from people in the office, or the classic conversation of; - I've spoken to the managers and they can't give a refund - So what do i do now? - You can speak to one of the managers - Ok - Well, actually I'm one of the managers - You spoke to yourself then? Overall, whether or not you want to go into Terms and Conditions (companies have a two week cooling off period in place that they have to adhere to under most circumstances) or what prices should or shouldn't be (one company charges £170, the other over £700 hmmm) I would say; Save your time and money, and go with a company that is coherent and honest from the get go, and not one who changes their mind on a whim and blames their mistakes on other people in the office. The last thing you need from a business is phrases like "I'm sorry for your experience" "I completely understand" or "due to our terms I can do nothing", and pick a company that actually has compassion and doesn't fire off company lines of it's money grabbing owners during a pandemic.”

Helpful Report

Posted 4 years ago

“As a landlord I dread receiving a distress call from my tenants and with a new tenant in my Flat it's happened three times in the last month for different emergencies! This time it was a leak from the Washing Machine and water running into the flat below. Village Heating have come to the rescue on each occasion. Their plumbers advise you they are on their way, attend promptly and do a thorough and efficient repair and even send me photographic evidence to show the problems have been resolved. I have no hesitation in recommending the Village Heating Home Emergency Service.”

Helpful Report

Posted 4 years ago

“Sorted the leak quickly and replaced the new part. Very pleased with the service and professionalism of the plumber that attended. Took the necessary covid19 precautions. Would recommend to anyone with plumbing issues.”

Helpful Report

Posted 4 years ago

“Hello I would refer this company to anyone The engineer that came was very friendly and explained what he was doing and what we had to do, just in case as we were moving. Thank you very much for your service. Jacqui”

Helpful Report

Posted 4 years ago

“Easy to book and arrange a service, engineer arrived on time, completed service promptly, Thank you”

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Posted 4 years ago

“Not very phone friendly when call up about having boiler serviced.”

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Posted 4 years ago

“I have give a four star rating despite the fact that their website is inaccurate and they do charge a call out fee. Something I pointed out 24hours ago and has not been corrected. In addition the plumber arrived a day late. However the four star rating was for the plumber who when he arrived was polite, efficient and professional and was able to deal with my plumbing problem quickly.”

Helpful Report

Posted 4 years ago

“Nathan the engineer and his assistant( I’m sorry I cannot remember the assistant name) that came around to install my boiler was very efficient helpful, knowledgable and friendly. They were on time the first day. They worked really hard to ensure I could have hot water and heating on the first day of installation. The second day they were back on time, to tidy up the pipe work. They did an immaculate job. Nathan and his assistant is a real asset to VHL and I will highly recommend the company and him to anyone that is looking for an engineer to install a boiler. Fay”

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Posted 4 years ago

“Annual boiler service. Your two members of staff were on time, thorough and professional, friendly and polite. No complaints!”

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Posted 4 years ago

“Don't book here - took the money upfront, cancelled my appointment and now I'm waiting over 3 weeks for a refund. Their customer services 'team' are one of the worst I've ever dealt with - they don't know what's going on and just relay messages. Management don't seem to ever work / are never available for a call. They lie about when they'll call you back. I've been told my refund has left their account and it will be sent back to me in 3-5 days, no sign, another 3-5 days, no sign. going to report to the ombudsman.”

Helpful Report

Posted 4 years ago

“Unprofessional company - don't use. Made contact via email and agreed a date. took a day off to await the engineer. Contacted VHL on the day for a time and got told they didnt have us booked in. Paid for a more expensive 'out of hours' engineer to show up on that day only for them not to show at the time arranged. contacted VHl again for them to tell me that they cannot now attend and it would have to be another day. Totally unprofessional - have asked for a refund.”

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Posted 4 years ago

“Absolutely 1st class service, called village heating with an emergency & they were with me within the hour. professional & polite. & at a very reasonable price. Will not use anyone else now.”

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Posted 4 years ago

“Very unprofessional. Booked and paid for an engineer to come 2 days ago and have been waiting 3 hours from the time given only to be told that the engineer cannot come now. I even took time out to facilitate the appointment and parking. WASTE OF TIME.. Do not use this company!”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“I have used Village Heating several times now. The service is always great. The engineers are punctual and friendly. I had a shower fitted today, it was done quickly, with no disruption to me when I was working from home and I am very happy with the work and suggested model of shower. The engineer was very knowledgeable and he left the bathroom clean and tidy. Excellent service. We definitely use again for other plumbing work. Thank you”

Helpful Report

Posted 4 years ago

“Whilst the job was apparently been completed on time and the site left clean, the work start day was changed which was inconvenient and there remains a technical problem which is still unresolved. There was also an issue of changing the price agreed after the deposit had been paid. This may still resolve itself, but this is still not clear.”

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Posted 4 years ago

“Engineer Nathen Piran knows his stuff and was very polite and conscientious. A job well done. Office staff were helpful and courteous. I can recommend VHL without hesitation”

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Posted 4 years ago

“Excellent service provided very reliable company. Have recommend them many times.”

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Posted 4 years ago

“Service engineer was punctual and thorough. S Rubinstein.”

Helpful Report

Posted 4 years ago

Village Heating Limited is rated 3.7 based on 374 reviews