VHL MECHANICAL Reviews

Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.03

4.0 Rating 545 Reviews

41 %

of reviewers recommend VHL MECHANICAL

Company Reviews

Metrics

Info

4.0

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shaz, the engineer, turned up on time, completed the fitting of a new boiler with efficiency and minimum disruption, also cleared up and explained what we needed to know re use. A good job, well and professionally done.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your experience! We're delighted to hear Shaz delivered such a smooth and efficient installation — it’s great to know everything was left clean and well-explained. We’ll be sure to pass your feedback on to him. – The VHL Team

Posted 3 months ago

“Sohail, the engineer has done a fantastic job installing the new boiler that works well with no hiccups. He explained everything I needed to know and what to expect. I couldn't have asked for a much better service.”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We're so pleased to hear Sohail provided a seamless installation and clear guidance throughout. He’ll be very happy to know his professionalism made such a positive impression. – The VHL Team

Posted 3 months ago

“Everything was done quietly and efficiently and with no fuss. The new boiler was explained to me. Raj fitted. VHLJOB274074”

Helpful Report

Posted 4 months ago

Hi Jenny, Thank you for your lovely feedback! We’re glad to hear Raj completed the boiler installation smoothly and that everything was clearly explained. We’ll be sure to share your comments with him. – The VHL Team

Posted 3 months ago

“I am a Christian Action resident , I spoke to Rachael about my lack of hearing and hot water, she organised for Mark to attend with in 48 hours, she was extreme polite and made me feel at ease that the job would be done , Mark arrived and replaced the batteries in my thermastat and showed me how to do it for future ! I felt silly calling it in but never knew they needed batteries ! Both Rachel and mark made my day .. back to heating and hot water Thank you sooo much both of you very much appreciated!”

Helpful Report

Posted 4 months ago

Hi Katariina, Thank you so much for taking the time to share your experience. We're delighted Rachael and Mark were able to help and make things easy for you — they’ll be thrilled to know their care and patience made such a difference. Back to heating and hot water — just as it should be! – The VHL Team

Posted 3 months ago

“The fitter Raj arrived on time and worked very hard all day to perfectly fit the new boiler. Clean and tidy. Follow up appointment for some extra bits already booked in,”

Helpful Report

Posted 4 months ago

Thank you, R. Thomson — we’re delighted to hear Raj arrived on time and completed your boiler installation to a high standard. It’s great to know the process was clean, tidy, and well organised. We’ll make sure your kind feedback is passed on to him and the installations team. – VHL Customer Care Team

Posted 4 months ago

“We had our boiler replaced through the local housing association who contracted VHL. The communication was straight forward via email. We had reschedule, but that's not a problem. On the installation day, all went smoothly, the engineers were on time, polite, kept things clean and finished off the installation professionally. We are very happy with the installation. Thank you very much”

Helpful Report

Posted 4 months ago

Thank you, Helen — we’re so pleased to hear your boiler installation went smoothly from start to finish. Our engineers always aim to work efficiently, keep things tidy, and ensure every installation meets the highest standard. We truly appreciate your kind feedback. – VHL Customer Care Team

Posted 4 months ago

“I missed my appointment due to unforeseen circumstances, but when I called Hyde they transferred me over to the vhl customer service team, I was assisted by Rachel, who was extremely helpful. She contacted Adnaan, who kindly agreed to revisit me on the same day. Adnaan arrived promptly and showed me how to use my thermostat. He was a lovely, patient young man who took the time to ensure I fully understood how to control my heating. He stayed with me until I felt completely confident using the system. A big thank you to both Rachel and Adnaan for their outstanding service – truly excellent support all around”

Helpful Report

Posted 4 months ago

Thank you, Tony — we’re delighted to hear Rachel and Adnaan were able to assist so promptly and provide such excellent support. We’re especially pleased that Adnaan took the time to walk you through your thermostat settings and ensure you felt confident using your system. Your kind words mean a lot to the whole team. – VHL Customer Care Team

Posted 4 months ago

“VHL engineer called Irfan came to my home. I was not aware how heating system works. He explained to me how heating system works, tips to save energy. Very professional and good communication. Five stars. VHLJOB270211”

Helpful Report

Posted 5 months ago

Thank you for your feedback — we’re so pleased to hear Irfan provided such a professional and informative service. It’s great to know his clear explanations and energy-saving tips were helpful. We truly appreciate your five-star review. – VHL Customer Care Team

Posted 4 months ago

Helpful Report

Posted 5 months ago

Hi Sandra, Thank you for your lovely feedback! We're delighted to hear Irfan took the time to explain everything clearly and share useful energy-saving tips. His professionalism and communication make him a real asset to the team — we’ll be sure to pass on your kind words. – The VHL Team

Posted 3 months ago

“Very fast efficient service and no hassle”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re so pleased you found the service quick, efficient, and hassle-free — that’s exactly what we aim for. – The VHL Team

Posted 3 months ago

“I am very happy with my new boiler fitted by your engineer shas What a lovely man, very polite, very knowledgeable, very respectful very quick Only Took him 4 hours to put in a brand new boiler”

Helpful Report

Posted 5 months ago

“I had no electrical input to my central heating boiler or washing machine so I contacted VHL as their engineer Nathan did a different job for us 6 years ago which was very successful. I rang them on Monday and Nathan came again the very next day. He investigated thoroughly and found the cause of the problem which proved to be in a very unusual place. Once identified, he resolved the problem to my great relief. I was surprised and delighted that this problem was attended to so quickly and efficiently. Thank you again Nathan.”

Helpful Report

Posted 5 months ago

Hi Sandra, Thank you for such a kind and detailed review. It’s wonderful to hear Nathan was able to resolve the issue so quickly and that you’ve trusted VHL for so many years. We’ll be sure to share your feedback with him — he’ll be delighted to know his work made such a difference again. – The VHL Team

Posted 3 months ago

“Engineer came out on 4th July to do my annual boiler check, unbeknown to me, for some odd reason he turned on the "preheat function" which adds £3 a week, £12 a month, £144 a year to my charges. Got in touch to tell them that something was wrong and they did not care, made an appointment for them (well, they made the appointment) to come out and check and the day before the appointment they rang and said the boss had cancelled it, asked to speak to him but he would not talk to me, and was told to talk to the council and my energy supplier, refusing to acknowledge that the engineer who carried out the check/service had made a mistake in the first place, he was an agency guy apparantly. Told them about another problem i was having, so they did send someone out (he was very helpful and sorted it right away) who listened to me and turned off the "preheat function" which i did not need on, saving me a £144 a year. Would not recommend them as a company at all.”

Helpful Report

Posted 6 months ago

Hi Mark, We’re sorry to hear about your experience and appreciate you taking the time to share it. This isn’t the level of service we aim to deliver, and we understand your frustration. We’re glad the issue was ultimately resolved, but we’d like to review what happened in more detail to ensure this doesn’t occur again. Please contact our service team directly so we can investigate further. – The VHL Team

Posted 3 months ago

“I have had an excellent experience with Ronak. He has been extremely helpful, responsive, and friendly, always eager to assist. His work is consistently carried out with the utmost professionalism, and he maintains a polite and efficient manner at all times.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your feedback. We're delighted to hear Ronak has delivered such a consistently professional and responsive service. He’s a valued member of our team, and we’ll be sure to share your comments with him and the wider management team. – The VHL Team

Posted 3 months ago

“My appointment was 8am as requested and the engineer arrived a couple of minutes early. He was clean, start, polite and efficient, completed the annual boiler service and gas checks and left in good time for me to get to another appointment. Well pleased with VHL.”

Helpful Report

Posted 7 months ago

Hi Viv, Thank you for your kind words! We're so pleased to hear your service was completed smoothly and on time. Our engineers take pride in being punctual and professional — we’ll be sure to share your feedback with the team. – The VHL Team

Posted 3 months ago

“Good, brilliant and respectful engineer and humble plumbers.”

Helpful Report

Posted 7 months ago

Hi Robert, Thank you for your feedback! We’re delighted to hear you found our engineer respectful and professional — we’ll make sure your comments are passed along to the team. – The VHL Team

Posted 3 months ago

“2nd Year of First Class Service from VHL. They are great all rounders, from their telephone & email communication and prompt responsiveness. Their billing & report info. Punctuality and professionalism of their staff on visits to our office. We would happy recommend them!”

Helpful Report

Posted 8 months ago

Hi Sam, Thank you for your continued trust and support — it means a lot to us! We’re thrilled to hear you’ve received first-class service for the second year running. Consistency and professionalism are what we strive for every day. – The VHL Team

Posted 3 months ago

“Absolutely First Class! From the excellent Customer Service from Mohamoud (who was very helpful when I rang Village Heating) to the friendly and helpful engineer (Reggie) who came out to investigate the leak, I was very impressed by both! Reggie found the source of the leak, and reassured me throughout the whole process. (They are a credit to their company) who I would be happy to recommend!”

Helpful Report

Posted 8 months ago

Hi Mary, Thank you for your glowing feedback! We’re so pleased Mohamoud and Reggie provided such great service and reassurance throughout your repair. They’ll be thrilled to know their professionalism left such a strong impression. – The VHL Team

Posted 3 months ago

“This gentleman Fadi arrived on time very polite very knowledgable explained everything job was done it was a pleasure to meet him and have him in our home Many Thanks Fadi”

Helpful Report

Posted 8 months ago

Hi Janet, Thank you for taking the time to share your experience. We’re delighted Fadi made such a positive impression — polite, professional, and knowledgeable service is exactly what we strive for. We’ll be sure to pass your kind words on to him. – The VHL Team

Posted 3 months ago

“All round thorough staff that get the job done, explain things well to the customer, friendly and tidy staff, great pre advice by email, decent response times, slightly higher prices but worth it for such high service.”

Helpful Report

Posted 8 months ago

Hi Chris, We really appreciate your thoughtful review. It’s great to hear you value our team’s thoroughness, communication, and professionalism — we believe quality and care make all the difference. Thank you for choosing VHL! – The VHL Team

Posted 3 months ago

VHL MECHANICAL is rated 4.0 based on 545 reviews