Untrustworthy & dishonest. Village Heating claims that it guarantees the work and says so on the invoice it sends. An engineer came around to check the underfloor heating and certified that it was fully functioning on 28 September. I called today because having turned the heating on for a few days and it has not been working, I thought it needs checking again and asked them to come out on their guarantee. They said there is an artificial cut off of a month for the guarantee when the engineer told me it is for a year. Even if it is only a month, I had only missed it for a couple of days and only because it is only just now cold enough to turn the heating on.