Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,066 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely atrocious service. Placed the order in the middle of the pavement rather than the garden which is a couple of feet away thereby causing disruption for pedestrians. My wife and I had to carry the items in while the rain came down. Would definitely not use the company again.”

Helpful Report

Posted 2 years ago

“Absolutely rubbish, still awaiting delivery 8 weeks later!! my job to chase, report and await responses. So frustrating and wasted time all automated. Absolutely no customer care. Just speak to a robot!! When sink delivered broken, reported and agreed to replace after a week with no bathroom chassed up, excuses etc even though I emailed the person back and filled in the replacement on line. Additional order still awaiting cabinet over 8 weeks ago and paid additional £40 for next day, not next year. All automated is useless, no understanding and emails to robots are useless. No No customer care. Absolutely rubbish”

Helpful Report

Posted 2 years ago

“Just terrible customer service. No accountability or common sense shown by anyone at any level. £40 tap with 5 year warranty, wanted videos of the leak? Sent plenty of images with corrosion and fault but still insisted on a video... of a dripping tap... Pathetic and I have better things to do than film a tap until it drips. Multimillion pound company could have replaced a £40 under warranty but used a 2 year warranty of the "valve" to get out of it. I renovated a lot of my house and I renovate houses frequently using VP but that has now ended. Pathetic really. Looking at my account would have shown a valuable customer which is now lost. Happy to make the sale, go out of their way to not have to support it. Taken all their numbers offline so you can't even speak to anyone. When someone does call they have "ask the manager" Pathetic, no accountability and staff with no common sense.”

Helpful Report

Posted 2 years ago

“Paid for items failed to deliver no community absolutely shocking”

Helpful Report

Posted 2 years ago

“This company is a scam, I’m sure some of these people giving them 5 stars were either paid or the reviews were bought. We bought a tap almost two months ago for £186 and never received it. We tried contacting them several times to request for the product as it was never delivered. Weeks down the line while chatting with them again about the situation on their website, they claimed it was delivered and sent us a picture of an address that wasn’t ours. They keep saying they will call us back but never do. Their customer service is the worst. Don’t waste your time and money buying from them. Don’t be their next victim. Any company that doesn’t have a direct number to contact their customer service is a scam! Victorian Plumbing, you have stressed myself and husband out and this is not fair. We will keep warning others on other business review sites until this matter is resolved.”

Helpful Report

Posted 2 years ago

“I cancelled an item in an order. I looked at my order page and it was still there. An online CHAT reassured me it had actually been cancelled. Then it arrived. I CHATTED again and they said I hadn't cancelled it (I've since found the transcript of the CHAT which confirms I did). As a gesture of goodwill (!!!) they said they'd collect it. I've now waited in for two separate scheduled collections and neither has turned up. Victoria Plumbing have no Official Complaints Policy and NO COMPENSATION is apparently written into their terms and conditions. They take no responsibility for the non collection and say as it's a third party they can't do anything about it. None of this is my fault but I can't get a refund (about £300) until they receive the goods. So I can't order the correct item. My builders are being held up (for goodness knows how long....) and are not happy. I feel helpless and hopeless.”

Helpful Report

Posted 2 years ago

“When my order was delivered the driver refused to bring it into the house. When we opened it we found the cabinet was damaged. Tried to contact via the website but my password failed, requested reset email three times and it still hasn’t arrived. On Monday I telephoned and was told that the phone line was only for new orders. I emailed and have been told a replacement is unavailable so my order will be refunded. I replied asking what I should do with the damaged unit. That was two days ago and now I no refund and a damaged cabinet with no explanation of what to do with it.”

Helpful Report

Posted 2 years ago

“Awful unhelpful company - on the title box of the sink I ordered it says clearly Toreno 1000mm Mid Edged Basin Part No.: NVM017 £149.95 However this sink is infact 1010mm - they will not get it collected despite having the incorrect description listed - I now need to return it at vast expense - avoid at all costs - they are not a good company to do business with.”

Helpful Report

Posted 2 years ago

“Very disappointed … ordered a whole number of things however they he taps /sink mixer box came without the taps in and the toilet came without the toilet seat! There is then zero customer service for urgent issues- you cannot call anyone… you get signposted to a ‘bot’ that never sends you through to a real person and can’t resolve any issues. It doesn’t even have any similar useful information. You then have to wait 72 hours for someone to reply. Not helpful when you have the builders there and need your bathroom fitted asap.”

Helpful Report

Posted 2 years ago

“I have items delivered via pallet that need returning. Victorian Plumbing will not, under any circumstances, assist with returning the items. This leaves the consumer searching online for a pallet delivery company, some of which refuse to deliver to Victorian Plumbing because their returns logistics are so bad. Their competitors offer a cohesive returns process. If you think you may need to return something, save yourself the headache and avoid Victorian Plumbing.”

Helpful Report

Posted 2 years ago

“ORD-2300000006-8274713 I wish I could give less than one star. Victoria Plumbing's driver delivered a smashed up toilet which was clearly in a million pieces and would have been noticed by anyone handling the box. I paid for next day delivery. I also paid for a plumber to be there on the day it was delivered. Eventually, they sent another one (six days later). It has no toilet seat despite the description saying it should be included. Victoria Plumbing have no phone number available for customers which I am sure is convenient for them but not for their customers. If they did have one, it would be overwhelmed with complaints. You have to fill in a form on their website and if you are lucky someone will reply in two days. I will never use this company again and would never recommend it.”

Helpful Report

Posted 2 years ago

“Terrible returns process only email responses . Item has been returned since 25th October which you have confirmed and then no update .. Will never use you again after this ..We've Received Your Returned Item(s) For ORD-2300000006-3020600.. and now wait if 10 days I will get a refund..”

Helpful Report

Posted 2 years ago

“Probably one of the worst companies I've ever dealt with. The website is extremely difficult to navigate. Trying to get an answer to a question on material returns is impossible. It moves one around from unwanted page to another. My whole experience has been incredibly stressful. And I'm still no further forward today.”

Helpful Report

Posted 2 years ago

“I spent over £8000 buying several items for 2nd fix plumbing for bathroom in a new build house from this company including 5 of this shower systems. Despite extremely high pressure in the plumbing and pipework, you would barely get a trickle of water through these large shower heads. Having reported these concerns to the company and having complied with all their requests for information/videos/photos and instruction, they turned around and said it is a problem with the main water pressure after nearly 3 months of having wasted my time. Failed to issue a refund and I have to bear the cost of not only having to buy new showers, but more significantly pay for additional cost of having to break the existing large tiles and redo the tiling. No help from the company to address the problem or take any responsibility. Repeated delay in responding to the complaint despite reassurance of responding within 24 hours. Worst of all absolutely no possibility of speaking directly over the phone to anyone in this company apart from their chatline. AVOID at all cost if you are looking for quality and reliable after sale support.”

Helpful Report

Posted 2 years ago

“Worst company to buy from never again. They not bothered as long as they get your money for rubbish service The more people I talk to the feedback is the same. Rubbish service”

Helpful Report

Posted 2 years ago

“No stock and was not notified until I checked on tracking I ended up cancelling order”

Helpful Report

Posted 2 years ago

“My experience with Victoria was poor. The staff are very helpful and friendly WHEN you can get through on the telephone. Please don't tell customers that the online service is good as there are times when you need to speak to someone. If you are selling goods and customers cannot get hold of you your business will suffer! My very poor experience was with Parcelforce whom you have chosen to deliver goods. It is impossible to contact them by phone, and we needed to do so. The delivery man (Matt) failed to call at our house although we received an email saying that he had called. There were builders and painters on site who would have seen him. Clearly, he did not leave the card that Parcelforce said was left. You then told me that the goods had been left at Fordingbridge Post Office. I drove into the town to be told by the Postmistress that no goods had been left and that this was not the first time that Matt of Parcelforce had pulled this trick. Ultimately we were told that the goods had been left at another Post Office, but by then I had cancelled my orders. Matt is a lier who needs to be sacked, and I trust that you elevate matters within Parcelforce before they destroy your business. I may or may not buy replacement goods from you. Finally, your email telling me about what was happening advised me to contact either of two numbers in Poole. I got through to someone who was puzzled because the number was that for the Royal Mail and not Parcelforce. What a shambles. I have been self-employed for 30 years and would not have in business for two years if I ran my affairs like this. Please do actually reply to me. If you do not there will be no more orders form us to you.”

Helpful Report

Posted 2 years ago

“Ordered next day delivery. Monday it’s now Thursday. Still shows as processing. No one has been in contact and I have had no update. Plumber is here to do the job! Order ORD-2300000009-3984133”

Helpful Report

Posted 2 years ago

“So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became faulty in under two months of use. Victorian Plumbing accepted responsibility as a product defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terrible customer service. All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Three experiences of using service all equally bedroom! From start to finish it has been a very stressful and poor service received from victorian plumbing. I would never order from this supplier again and will share my experience and warning with all my friends, family, colleagues amd neighbours. It has been extremely terrible. The communication is awful. The products arrived firstly damaged, secondly incompatible and lastly faulty.”

Helpful Report

Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 20,066 reviews