Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,893 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent over £1500 on my order so got free standard delivery. It took weeks to get my stuff so be aware. When I made an enquiry as to why it was taking so long I was told if I wanted to pay for delivery they would process my order quicker. Free delivery puts you at the back of the queue.”

Helpful Report

Posted 6 days ago

“Upon receiving our parcel (wallpaper) packaging was aweful not wrapped tidy, the wallpaper was ripped so we lost over half of the 1st roll, lucky we had enough to finish the job, needs to have bubble wrap placed around it to protect the paper very slowly dash”

Helpful Report

Posted 1 week ago

“One of the main reasons we ordered from yourself was guaranteed delivery Tuesday had a plumber ready and waiting Wednesday morning. However, the courier company didn’t deliver it till Wednesday only a small issue but the reason we bought from you was you could guarantee Tuesday when I checked out.”

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Posted 2 weeks ago

“Ordering online was very easy, the quality of the goods were excellant, however delivery was not as exspected, on the day chose I had two texts advising me of the time slots, both time slots failed to arrive when checking the tracking system I found that the item had been taken back to the depot. I sent a text asking why my item had not arrived, next morning another time slot and this time the item arrived. the driver was very helpful and carried the unit to my door and asked if I wanted the pallet left I ked him to take it. Quality of item very good, delivery very poor.”

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Posted 3 months ago

“bought a shower bar. on unpacking it became apparent that this was used item as there was still water inside of it. Otherwise it works so far.”

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Posted 4 months ago

“The products came relatively quickly. It states you get 15 mins to check the products aren't faulty but the driver started the timer as soon as he arrived rather than after he'd unloaded the products so I had 5 mins to check every product out the boxes to check for damage which wasn't possible.”

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Posted 5 months ago

“Ordered a victorian style showerhead which was delivered swiftly. Have oinly given a 3 Star rating as the company CEO and owner is an ignorant individual (brexiteer etc).”

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Posted 5 months ago

“Ordered 5 new radiators, delivery was very quick, and delivered with care. BUT the radiators were not of great quality. They came with small imperfections and small bents, but due to needing these installed we accepted as was.”

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Posted 8 months ago

“Paid online for new shower and eventually plumber came but not all parts were there. Ended up going to our local builders merchant and sourced the missing part there. Stick to local companies in my case the online experience didn’t work for my family”

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Posted 9 months ago

“Easy to order. Lovely tiles. Not impressed with delivery date being changed at 7.30 on day of delivery, twice. I did receive a refund for second delivery following my complaint which was trouble free so was pleased with that.”

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Posted 11 months ago

“Delivery too slow”

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Posted 11 months ago

“I found ordering from VP v straightforward and what makes it special is the responsive customer support team which meant that I was confident I'd got all the correct accompanying parts that I needed. The only problem was the delivery. I had expected 48 hours but it was about 9 days. I had to rearrange with our builder and if it had cone just 1 day later our builder was away with half a job done and we with guests coming to stay . Fortunately it all worked out but it was a near run thing.”

Helpful Report

Posted 1 year ago

“Some issues, Firstly item delivered on a full pallet and frame even though the box could of been bubble wrapped and sent as a box. Secondly some parts missing from item, currently awaiting reply from Victoria Plumbing about sending out the bits I need. Item itself is well made and of good quality.”

Helpful Report

Posted 1 year ago

“Ordered sample tiles for the bathroom and compared then with other stores. Other online stores had free samples, but on Victoria plumbing you had to pay for them. Quite mediocre compared to other tile stores. There isn't anything better about the quality or design so will buy titles elsewhere”

Helpful Report

Posted 1 year ago

“The product itself looks lovely, we haven’t installed it yet but I’ve had to knock stars off for the delivery. I’ve ordered larger radiators from other companies and they arrived in the box and the courier placed the item in my hallway. This radiator arrived on a wooden pallet, with enough wood to light a bonfire and it was left on my driveway. I’m single person and had no way of getting it inside and had to ask friends to come and help me. The amount of wood and packaging left over was ridiculous. I had to buy a saw to chop up the pallet to take it to the tip! After all this, the box that the radiator was in was damaged. Based on this I wouldn’t use Victoria plumbing again!”

Helpful Report

Posted 1 year ago

“Easy to order and good delevery but a missing part, a click clack bath waste not delivered!!! Pleases deliver the missing part. Thank you .”

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Posted 1 year ago

“Don't be fooled by whatever quick delivery times they are claiming to offer before purchasing. My order got split up with half arriving after 2 weeks and the other half still not received, going to contact customer services about it now actually - they are really nice which is why I gave 3 stars for them.”

Helpful Report

Posted 2 years ago

“The product I received was as expected, however, I was disappointed with the delivery. Having a pallet left on the road in front of my car wasn't ideal for me being on my own. The driver wasn't interested in helping me get the product to a safe place.”

Helpful Report

Posted 2 years ago

“Ordering online was relatively straightforward. I also managed to add an item onto my already confirmed order easily. What was disappointing was the delivery. I was kept updated on when my pallet of good would be delivered and it all arrived as expected, however the delivery driver would not bring the items into the house. As I was not aware of this in advance., I had no way of getting the stuff inside until my husband returned home from work. I also live on a busy road so could not leave the house in case items from the package were taken.”

Helpful Report

Posted 2 years ago

“I ordered a few items for a bathroom remodel and I can't say it was a completely positive experience. As the delivery was on a pallet, I was given a few delivery day options. I didn't chose the earliest available and I was expecting the delivery to be that day. There was absolutely no communication that the delivery was being delayed. I had to chase with Victorian plumbing, which arranged a delivery on the next day. I was expecting my pallet to be delivered early, but in the afternoon I had to chase the delivery multiple times, after no communication from Victorian plumbing or the delivery company. After finally being delivered the items, we found the bathtub was broken, looking like it was knocked when loading. Overall, I gave 3 stars for the variety offered by Victorian plumbing and their customer service team, which was very helpful and efficient. But i would have expected more communication on the delivery.”

Helpful Report

Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,893 reviews