I spent over £8000 buying several items for 2nd fix plumbing for bathroom in a new build house from this company including 5 of this shower systems. Despite extremely high pressure in the plumbing and pipework, you would barely get a trickle of water through these large shower heads. Having reported these concerns to the company and having complied with all their requests for information/videos/photos and instruction, they turned around and said it is a problem with the main water pressure after nearly 3 months of having wasted my time. Failed to issue a refund and I have to bear the cost of not only having to buy new showers, but more significantly pay for additional cost of having to break the existing large tiles and redo the tiling. No help from the company to address the problem or take any responsibility. Repeated delay in responding to the complaint despite reassurance of responding within 24 hours. Worst of all absolutely no possibility of speaking directly over the phone to anyone in this company apart from their chatline. AVOID at all cost if you are looking for quality and reliable after sale support.