Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.50

4.5 Rating 19,545 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

131

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could select zero stars I would do. AVOID THIS COMPANY LIKE THE PLAGUE! I ordered a £900 bath tub and waste kit (recommended by Victorian Plumbing). I took delivery of the items and then arranged for my plumber to spend a day at my house to plumb in my new bathroom including the new bath. When he attempted to plumb in the waste kit that Victorian Plumbing advised me to purchase he found that the kit was incompatible with the bath. I spent best part of an hour on the phone to their ‘customer service’ at a premium rate! When I finally got through to them and explained the situation I was told they would look into the issue and I was promised a prompt call back. But even though they had 5 hours left before they closed for the day I never received one. So I paid for a plumber to sit around for most of the afternoon doing nothing. I phoned their ‘customer service’ the next day and after another 38 minute call at a premium rate it was agreed they would send out the correct waste kit with priority next day delivery. And so having sat at home all day waiting for this promised next day delivery (I have it in writing) I checked their website only to find my order was still processing and so I wouldn’t be getting it that day. I eventually got the replacement kit 4 days later! I paid for the plumber to come back to install it and guess what? It didn’t fit either. More expensive phone calls followed and numerous emails, all of which were ignored/pointless until I finally spoke to someone sensible. He arranged for two separate components to be sent out to make up a suitable kit. Having wasted £150 on plumbers I was left with no choice other than to install the new parts myself. And guess what? They also didn’t fit the bath. More expensive calls followed without any resolution whatsoever other than an offer to collect the bath and waste as a good will gesture and return my money. On the last call to them the ‘manager’ in the background at one point had the audacity to say that it’s not Victorian Plumbings problem if the parts don’t fit, it’s down to the customer!! They also said there must be an issue with my bathroom floor???? To summarise- • Their chat facility on their website doesn’t work, so don’t bother trying it. • To call them is expensive, very time consuming and pointless as they cannot help. • They do not respond to emails. • They have admitted to me on the phone they are ‘are just a warehouse and not experts in what they sell. • Due to spending in excess of 3 hours on the phone to them at my expensive I have requested a call from them via email on the following occasions- 06th April- This was ignored. 13th April- This was ignored. 15th April- This was ignored. 16th April- two requests made, both ignored. 19th April- This was ignored. 20th April- This was ignored. 23rd April (today) – Still being ignored. If they could be bothered to ring me today they would be told that they no longer have to collect the bath and fittings tomorrow as I took all the fittings to a fabricating workshop and had them adapted to fit the bath at more cost to myself (so far I’m down £200 plus the cost of all the phone calls which I estimate to be in the region of £30). I do not expect they will call me back and so I will no doubt have their courier knocking on my door tomorrow. I cannot stress enough how bad this company is. Please do not use them under any circumstance. My advice would be to use a plumbing retailer local to you and talk to actual human beings who know what they are talking about and selling. It will save you a hell of a lot of trouble and expense in the long run. An absolutely pathetic, waste of space of a company. Please avoid them!”