Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,826 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,826 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery and Order veyr efficient but extremely poor in my request to replace a faulty item.”

Helpful Report

Posted 3 days ago

“Purchased a shower cabinet which we needed to return as we'd ordered the wrong size. Victoria Plumbing expect you to pay for the return yourself which I warn you on a heavy item like this is likely to cost you 25% of your original purchase price. The base of the shower was sent to us in shrink wrapped plastic rather than a box making it very hard to package for return. Upon receipt Victoria Plumbing immediately rejected the return as allegedly damaged, the photos they provide as proof are so zoomed in it's hard to even know what you are looking at. We are now down £550 on a product that cost £419. Terrible service. Can't even find anyone willing to talk to us as they only speak to people with a trade account. In short if you are a consumer this is not a company you should deal with unless you are buying through your builder.”

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Posted 1 month ago

“Too small tiles to get any idea”

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Posted 1 month ago

“arrived with slightdent on the side and not in perfect condition. but the cost of return was too high!!”

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Posted 1 month ago

“Didn’t answer e mails . Went on live chat asked for someone to call me. I am going back to my visa company for a chargeback. The items are missing parts . Every request has been ignored. Never again!!”

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Posted 1 month ago

“There were several issues, sadly. The driver did not wait for us to inspect the products, simply left, despite us asking him to wait. The sink was faulty. We had it installed because we needed it. But we made a picture of the faulty part.”

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Posted 3 months ago

“I was able to recover back my money with the help of. Fran*cis*O livia*771*@*gmail*com”

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Posted 4 months ago

“I ordered several items, including a ceramic bathroom sink. When it arrived, the sink had a deep scratch across the front of it. I contacted Victorian Plumbing, who couldn't really be bothered about sorting it and when I asked why wasn't it checked before it was boxed, they said it was and blamed the courier. This was a blatant lie, as the box it came in, had no damage on it at all. They said they would get a replacement sent by next day delivery, which was again a lie, as they meant the next day, after they could be bothered to send it. My advice, spend your money elsewhere.”

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Posted 5 months ago

“Terrible communication shocking”

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Posted 5 months ago

“My products were never delivered. Instead I recived a refund.”

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Posted 6 months ago

“Delayed delivery, poor after sales, try Bathroom Mountain instead Delivery delayed twice - workmen being paid on site with nothing to do.... Poor after sales service, long delays, robotic like response, not able to speak to anyone, quick enough to take your money but extremely slow in issuing any refunds. Also dealt with Bathroom Mountain at the same time, far, far better service, look at them instead.”

Helpful Report

Posted 7 months ago

“I bought a towel rail from Victorian Plumbing. When I received it, the towel rail was damaged and it wasn't right for me so I returned it and put on the returns note that it was damaged. I have just found an email from Victorian Plumbing in my junk folder advising me that they received the towel rail back damaged and will not refund me. They included photos of the item and in one of the photos is the return note I sent them so they can't say they weren't told it was damaged. I will NOT be using them again. They should take photos of the items they send before they send them rather than when they are returned. Very UNFAIR.”

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Posted 7 months ago

“worst service in history of on line ordering”

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Posted 7 months ago

“Great service initially when I ordered my new sink. Easy to order and great website. Speedy delivery but on arrival the problems started. Partially opened the box to find that the front of the sink was damaged with the majority of the front of the sink in pieces. The box was marked as fragile but there was not enough packing/protection on the sink to avoid any damage. The shipper called to say that their system was automated so if there was not adequate packing items would be damaged. Contacted Victoria plumbing on 02-12-24 and when they asked I said I would like a replacement sink. It is the 10-12-24 now and I have still not got a response or replacement to my request. Very poor customer service.”

Helpful Report

Posted 8 months ago

“Hi guys not very good experience for the 1st shop purchased a one of the most expensive shower products turned out to be faulty have been going back & forwards with emails & phone Calle was told there will resolution to this by the weekend but still not heard anything communication is very poor and can stessful experience .”

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Posted 8 months ago

“Really bad experience with this company. I have ordered a kitchen mixer tap and arrived in a open box clearly has been sent to previous customers. The quality of the tap was poor and doesn’t look reliable with plastic pull out shower head. I have returned straight away and still waiting for response from them. Still no information about the refund”

Helpful Report

Posted 8 months ago

“Avoid, avoid avoid. I wish I had googles Reviews of Victorian Plumbing before I placed a nearly £2k order over a week ago. Friday 18th Oct to be exact. It is now Tuesday 29th Oct and I have zero idea when the things I have paid for, given them my hard earned cash for - are being delivered. There website tracker kept telling me my things were being delivered on Monday 28th Oct. Until the 28th Oct. Now it just says to be determined!! Sent two emails..then got a - sorry we have NOT replied to this..it is not up to our usual standard email. What is the point of that? Then some genius sent me an email saying I would get delivery 3 - 10 days after ordering...that was sent 8 days after I ordered!! Now the Bot lady tells me they basically do not know. Once you order be aware there is NO TELEPHONE NOS!!! So you can live chat. Which is useless. I am beginning to think I may have been scammed. It seems very odd that any reputable company would have zero idea when your goods are being delivered? None.”

Helpful Report

Posted 9 months ago

“So far I have had appauling service. Over 10 days since Ive had a response. Almost 4 weeks since my order. Over 2 weeks since my initial delivery date. Still nothing. So I went on the live chat. The assistant was helpful but it remains to be seen whether my order will be sorted. The worst thing was the communication. In the 10 days I have waited for a response I have received 5 emails trying to sell me something and 1 for this review. Incredibly frustrating, stressful and insulting.”

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Posted 9 months ago

“Order placed weeks ago and not received. Avoid this company at all cost! It’s impossible to speak with a human customer services person Terrible experience”

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Posted 9 months ago

“Takes 2 weeks to deliver. Will not use them again”

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Posted 10 months ago

Victorian Plumbing is rated 4.5 based on 19,826 reviews