My experience with Victoria was poor. The staff are very helpful and friendly WHEN you can get through on the telephone. Please don't tell customers that the online service is good as there are times when you need to speak to someone. If you are selling goods and customers cannot get hold of you your business will suffer! My very poor experience was with Parcelforce whom you have chosen to deliver goods. It is impossible to contact them by phone, and we needed to do so. The delivery man (Matt) failed to call at our house although we received an email saying that he had called. There were builders and painters on site who would have seen him. Clearly, he did not leave the card that Parcelforce said was left. You then told me that the goods had been left at Fordingbridge Post Office. I drove into the town to be told by the Postmistress that no goods had been left and that this was not the first time that Matt of Parcelforce had pulled this trick. Ultimately we were told that the goods had been left at another Post Office, but by then I had cancelled my orders. Matt is a lier who needs to be sacked, and I trust that you elevate matters within Parcelforce before they destroy your business. I may or may not buy replacement goods from you. Finally, your email telling me about what was happening advised me to contact either of two numbers in Poole. I got through to someone who was puzzled because the number was that for the Royal Mail and not Parcelforce. What a shambles. I have been self-employed for 30 years and would not have in business for two years if I ran my affairs like this. Please do actually reply to me. If you do not there will be no more orders form us to you.