Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,067 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest reasons to refuse refund Tap and Bath waste returned. Boxed separately and in bubble wrap. Absolutely no damage when returned and not possible caused in transit as individually wrapped. Email received stating that they won’t refund as goods damaged and some very dubious pictures. Including the box with sellotape around it even though I didn’t use tape on the green box. Elastic bands only. I think there’s an issue in their returns warehouse and good have definitely been damaged there and now trying to blame the customer. Absolutely dishonest practices. Goods were in perfect condition when returned. Dishonest practices occurring. Can’t explain how my green VP box that didn’t have any sellotape on before being placed in bigger box to return is now pictured with clear tape all around it even though I wrapped returns note around it with elastic bands!!! (Fake tampered box in picture) From my delivery notification my returns have been in their warehouse 8 days now they claim it’s damaged. No Victorian Plumbing. You’ve caused that damage YOURSELF! Sent me pictures of a box that’s been tampered with in your warehouse. Tried to blame courier company in your email. Absolutely dishonest. Would never use them again after this. No confidence in company that has no integrity. Date of experience: 26 July 2023”

Helpful Report

Posted 3 years ago

“Poor quality products. BEWARE...they also fail to publish negative comments on their own website! We purchased a Vela toilet roll holder. From the outset, it quickly became loose. Despite repeatedly tightening, the issues persisted. We tried to deal with them regarding a replacement/solution. Not one of their customer service advisors have listened or understood. Very poor quality product, matched by equally inept customer service. Avoid.”

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Posted 3 years ago

“Not first quality products. No customer service Total rip off +441704778664 But found a number”

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Posted 3 years ago

“The delivery completely let the company down. Sending the goods on a massive pallet to a retail customer and leaving at the roadside is awful, the property is unoccupied and empty and a 6 hour time slot was given which meant waiting for 6 hours at an empty house for the goods to arrive. There is con customer consideration, its all about how cheaply you can make the delivery to maximise your profit. I will not be ordering from Victoria Plumbing ever again.”

Helpful Report

Posted 3 years ago

“Delivery and products was good but after service bad. Sent them an email requesting an invoice for the products I bought online a week ago but no reply.”

Helpful Report

Posted 3 years ago

“Delivery was prompt. Split delivery was not extra cost. However good arrived in reaped boxes and three units damaged which ment the installation of the whole bathroom is now in question. Although the have a phone number they don't take calls on it. So why advertise it? There chat system finally got a human who said initially from the pictures they would offer me a discount and for me to keep the damaged goods! I had to refuse. She finally agreed to raise a ticket and you will have to wait 72 business hours...”

Helpful Report

Posted 3 years ago

“Did not recieve my item. No contact number to reach customer services, emails are slow it has been one week i have raised the issue and still no progress. Rhe courier took it back because it was damaged. Just a big failure to be honest.”

Helpful Report

Posted 3 years ago

“initially service was good but the order said "Order Complete"straight away?? I have waited 18 days for the items to be delivered?? NO phone calls from the delivery people, I rang them twice in Liverpool. I CAN't ring Victorian Plumbing?? I have done endless "Chats" had one apology for the delay from VP but even when they were informed about delivery from the Transport people VP didn't contact me. It will make me nervous about ordering from them again”

Helpful Report

Posted 3 years ago

“faulty valve in chatsworth lever pillar tap so it leaks. Cannot get thro to anyone to explain. cannot send photo of inside of valve. Absolutely hopless customer service. Will never buy anything from you again & will pass the words round about you. Worse company I have ever tried to deal with.”

Helpful Report

Posted 3 years ago

“Very unhelpful customer service team. Told that have Discontinued the filter to my hot water tap but it is still advertised. Sent a different one Tinu’s that didn’t fit and when asked for help gone nothing had to try and work it out ourselves. Then told as they have dealt with our enquiry they are closing the complaint. They didn’t do anything. Appalling service”

Helpful Report

Posted 3 years ago

“Worst service ever experienced. Contacted in November to order a replacement sink. I have paid for the product and I am still waiting for it. Do not use this company all you will experience is delay.”

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Posted 3 years ago

“Astonishing: the ‘hot’ and ‘cold’ on top of these taps just wipes off! Incredible. These taps were fitted 4 weeks ago and now you can’t tell which one is cold and which is hot, making them fairly useless/dangerous. Obvs I can’t send them back because to get replacement ones fitted would be another costly call out for the plumber.”

Helpful Report

Posted 3 years ago

“ORD-0041760886-2304389 I am not sure how they have such good reviews, I had a terrible experience using this website. I ordered 2 toilet, shower mixer, bath tap, and 2 basin taps. Literally everything arrived scratched. Retuning is a nightmare, my case is still a work in progress, still have not managed to deal with my returned packs. Delivery took almost a week and a half. Total order was over £1100, I can only use the toilets, had to return everything else, now waiting for another 2 weeks minimum until they give me the money back for the returned items, I had to buy everything again from another website, so spend twice the money, once on this website, once for the good that I could actually use. I am very sorry but I will not recommend to anyone and I will stay far away from ordering from you. You need to sort out the staff that its in charge of revising and posting the orders, everything was beautifully packed and not damaged in transit, items where not checked properly by the person who packed them, clearly. This could have all been avoided if the person that packed my items checked them properly.”

Helpful Report

Posted 3 years ago

“Yet to install, but the delivery was awful. We were asked of access to property then the driver just left it on the road, didn't even ask where to leave it, it was a hazard for traffic. I wouldn't mind but we had a garage it could have gone in. Don't buy from them! Spend your money elsewhere”

Helpful Report

Posted 3 years ago

“A tap I ordered was not the right one. It was sent back in original package and extra packing material used to protect the tap in transit. When this company received it they stated it was damaged, it was not. Apparently there is no refund and no offer has been made to send it back to me for inspection and photos supplied do not show me the damage the company are claiming”

Helpful Report

Posted 3 years ago

“Prices were competitive, delivery service was awful. My delivery was abandoned outside my house under the cover of darkness. When I used their online service to enquire why my delivery was late they took more than a week to respond. Unlikely to use again.”

Helpful Report

Posted 3 years ago

“All the tiles that came were broken. I have had one response in 10 days re the problem. I've contacted company three times.”

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Posted 3 years ago

“nightmare trying to return items”

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Posted 3 years ago

“Still haven't received order, very dissapointing”

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Posted 3 years ago

“Still awaiting a week for someone to contact me about broken goods and how to return a radiator wish I had never ordered from you”

Helpful Report

Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 20,067 reviews