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Victorian Plumbing Reviews

4.5 Rating 19,555 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 3rd May 2024

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably one of the worst companies I've ever dealt with. The website is extremely difficult to navigate. Trying to get an answer to a question on material returns is impossible. It moves one around from unwanted page to another. My whole experience has been incredibly stressful. And I'm still no further forward today.”

Posted 6 months ago

“I spent over £8000 buying several items for 2nd fix plumbing for bathroom in a new build house from this company including 5 of this shower systems. Despite extremely high pressure in the plumbing and pipework, you would barely get a trickle of water through these large shower heads. Having reported these concerns to the company and having complied with all their requests for information/videos/photos and instruction, they turned around and said it is a problem with the main water pressure after nearly 3 months of having wasted my time. Failed to issue a refund and I have to bear the cost of not only having to buy new showers, but more significantly pay for additional cost of having to break the existing large tiles and redo the tiling. No help from the company to address the problem or take any responsibility. Repeated delay in responding to the complaint despite reassurance of responding within 24 hours. Worst of all absolutely no possibility of speaking directly over the phone to anyone in this company apart from their chatline. AVOID at all cost if you are looking for quality and reliable after sale support.”

Posted 7 months ago

“Worst company to buy from never again. They not bothered as long as they get your money for rubbish service The more people I talk to the feedback is the same. Rubbish service”

Posted 7 months ago

“No stock and was not notified until I checked on tracking I ended up cancelling order”

Posted 7 months ago

“My experience with Victoria was poor. The staff are very helpful and friendly WHEN you can get through on the telephone. Please don't tell customers that the online service is good as there are times when you need to speak to someone. If you are selling goods and customers cannot get hold of you your business will suffer! My very poor experience was with Parcelforce whom you have chosen to deliver goods. It is impossible to contact them by phone, and we needed to do so. The delivery man (Matt) failed to call at our house although we received an email saying that he had called. There were builders and painters on site who would have seen him. Clearly, he did not leave the card that Parcelforce said was left. You then told me that the goods had been left at Fordingbridge Post Office. I drove into the town to be told by the Postmistress that no goods had been left and that this was not the first time that Matt of Parcelforce had pulled this trick. Ultimately we were told that the goods had been left at another Post Office, but by then I had cancelled my orders. Matt is a lier who needs to be sacked, and I trust that you elevate matters within Parcelforce before they destroy your business. I may or may not buy replacement goods from you. Finally, your email telling me about what was happening advised me to contact either of two numbers in Poole. I got through to someone who was puzzled because the number was that for the Royal Mail and not Parcelforce. What a shambles. I have been self-employed for 30 years and would not have in business for two years if I ran my affairs like this. Please do actually reply to me. If you do not there will be no more orders form us to you.”

Posted 7 months ago

“Ordered next day delivery. Monday it’s now Thursday. Still shows as processing. No one has been in contact and I have had no update. Plumber is here to do the job! Order ORD-2300000009-3984133”

Posted 7 months ago

“So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became faulty in under two months of use. Victorian Plumbing accepted responsibility as a product defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terrible customer service. All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.”

Posted 8 months ago

“Three experiences of using service all equally bedroom! From start to finish it has been a very stressful and poor service received from victorian plumbing. I would never order from this supplier again and will share my experience and warning with all my friends, family, colleagues amd neighbours. It has been extremely terrible. The communication is awful. The products arrived firstly damaged, secondly incompatible and lastly faulty.”

Posted 8 months ago

“Dishonest reasons to refuse refund Tap and Bath waste returned. Boxed separately and in bubble wrap. Absolutely no damage when returned and not possible caused in transit as individually wrapped. Email received stating that they won’t refund as goods damaged and some very dubious pictures. Including the box with sellotape around it even though I didn’t use tape on the green box. Elastic bands only. I think there’s an issue in their returns warehouse and good have definitely been damaged there and now trying to blame the customer. Absolutely dishonest practices. Goods were in perfect condition when returned. Dishonest practices occurring. Can’t explain how my green VP box that didn’t have any sellotape on before being placed in bigger box to return is now pictured with clear tape all around it even though I wrapped returns note around it with elastic bands!!! (Fake tampered box in picture) From my delivery notification my returns have been in their warehouse 8 days now they claim it’s damaged. No Victorian Plumbing. You’ve caused that damage YOURSELF! Sent me pictures of a box that’s been tampered with in your warehouse. Tried to blame courier company in your email. Absolutely dishonest. Would never use them again after this. No confidence in company that has no integrity. Date of experience: 26 July 2023”

Posted 9 months ago

“Poor quality products. BEWARE...they also fail to publish negative comments on their own website! We purchased a Vela toilet roll holder. From the outset, it quickly became loose. Despite repeatedly tightening, the issues persisted. We tried to deal with them regarding a replacement/solution. Not one of their customer service advisors have listened or understood. Very poor quality product, matched by equally inept customer service. Avoid.”

Posted 9 months ago

“Not first quality products. No customer service Total rip off +441704778664 But found a number”

Posted 9 months ago

“The delivery completely let the company down. Sending the goods on a massive pallet to a retail customer and leaving at the roadside is awful, the property is unoccupied and empty and a 6 hour time slot was given which meant waiting for 6 hours at an empty house for the goods to arrive. There is con customer consideration, its all about how cheaply you can make the delivery to maximise your profit. I will not be ordering from Victoria Plumbing ever again.”

Posted 10 months ago

“Delivery and products was good but after service bad. Sent them an email requesting an invoice for the products I bought online a week ago but no reply.”

Posted 10 months ago

“Delivery was prompt. Split delivery was not extra cost. However good arrived in reaped boxes and three units damaged which ment the installation of the whole bathroom is now in question. Although the have a phone number they don't take calls on it. So why advertise it? There chat system finally got a human who said initially from the pictures they would offer me a discount and for me to keep the damaged goods! I had to refuse. She finally agreed to raise a ticket and you will have to wait 72 business hours...”

Posted 1 year ago

“Did not recieve my item. No contact number to reach customer services, emails are slow it has been one week i have raised the issue and still no progress. Rhe courier took it back because it was damaged. Just a big failure to be honest.”

Posted 1 year ago

“initially service was good but the order said "Order Complete"straight away?? I have waited 18 days for the items to be delivered?? NO phone calls from the delivery people, I rang them twice in Liverpool. I CAN't ring Victorian Plumbing?? I have done endless "Chats" had one apology for the delay from VP but even when they were informed about delivery from the Transport people VP didn't contact me. It will make me nervous about ordering from them again”

Posted 1 year ago

“faulty valve in chatsworth lever pillar tap so it leaks. Cannot get thro to anyone to explain. cannot send photo of inside of valve. Absolutely hopless customer service. Will never buy anything from you again & will pass the words round about you. Worse company I have ever tried to deal with.”

Posted 1 year ago

“Very unhelpful customer service team. Told that have Discontinued the filter to my hot water tap but it is still advertised. Sent a different one Tinu’s that didn’t fit and when asked for help gone nothing had to try and work it out ourselves. Then told as they have dealt with our enquiry they are closing the complaint. They didn’t do anything. Appalling service”

Posted 1 year ago

“Worst service ever experienced. Contacted in November to order a replacement sink. I have paid for the product and I am still waiting for it. Do not use this company all you will experience is delay.”

Posted 1 year ago

“Astonishing: the ‘hot’ and ‘cold’ on top of these taps just wipes off! Incredible. These taps were fitted 4 weeks ago and now you can’t tell which one is cold and which is hot, making them fairly useless/dangerous. Obvs I can’t send them back because to get replacement ones fitted would be another costly call out for the plumber.”

Posted 1 year ago

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Victorian Plumbing is rated 4.5 based on 19,555 reviews