Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,966 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A well designed toilet, excellent flush, sleek lines & v practical without a rim to harbour bugs.”

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Posted 2 days ago

“Ordered a sink as a broke our old one. Received quickly & as described. Thank you”

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Posted 3 days ago

“Wasn’t happy with the tray,very rough around the waste hole. Fitter had to fill and rub down,because I didn’t want silicone using, so it took longer to fit. Shower surround was fine and looks nice. Delivery was great, driver was very friendly and very helpful and helped me check for any damage, also helped me carry it into the house 👍.”

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Posted 5 days ago

“Had the usual High Standard of service from Victorian Plumbing and delivered my goods to the North of Scotland without any hassle.”

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Posted 5 days ago

“Happy with the service. And quality”

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Posted 6 days ago

“I purchased a shower unit from Victorian Plumbing with a 5-year guarantee. After four years of faultless use, it stopped working properly. When I contacted customer service, instead of addressing the issue, I was asked to check whether my central heating and pressure tank were set up correctly and whether the shower had been installed according to the manufacturer’s instructions. I explained that I am not a plumber and that the unit had been working perfectly for four years — but this appeared to be used as a way to deflect responsibility. To get clarity, I contacted a professional plumber, who advised that the likely cause was a faulty cartridge. I relayed this back to Victorian Plumbing and was then informed that the cartridge is only covered for one year. This makes the 5-year guarantee feel misleading. The cartridge is a key working component in a thermostatic shower and one of the most common parts to fail. Excluding it after one year significantly limits the value of the warranty. Very disappointed with how this has been handled and the lack of meaningful support. I would advise others to read the warranty exclusions very carefully before purchasing.”

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Posted 1 week ago

“Very competitive price excellent service quick delivery packaged well. Great communication. No hesitation in recommending”

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Posted 1 week ago

“Ticked all the boxes , easy to order , quality product , excellent packaging, helpful delivery driver .”

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Posted 1 week ago

“Liked the website, easy to use. Ordered a pedestal basin and waste. It arrived quickly and was delivered with care. All round a good experience”

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Posted 1 week ago

“Beautiful tiles and helpful delivery”

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Posted 1 week ago

“Great service will use again thanks”

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Posted 1 week ago

“Very happy with the prompt delivery and how everything was so well packed. The price made this affordable for us”

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Posted 1 week ago

“Good selection of different styles and price ranges, fast and efficient delivery.”

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Posted 1 week ago

“I've just used the new shower room for the first time. The sliding doors fitted a treat even if the multi-pictorial instructions were slightly vague at times. The shower was great, the thermostatic control so smooth and allows several different modes of shower head so that each member of the fasmily has his or her favourite mode - from overhead to douche. So simple and so smart and the overall effect of all the items I purchased and received in perfect condition from Victorian Plumbing worked great. This is not an AI review but written wholly by myself. Thanks~”

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Posted 1 week ago

“Ordered various bits over the years and never had any issues. Delivery prompt and all correct.”

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Posted 2 weeks ago

“Products delivered as required.”

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Posted 2 weeks ago

“It was very easy to chose my samples and place my order. Samples were received very quickly!”

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Posted 2 weeks ago

“Very easy to find the product I needed and in this case a 10yr old shower switch that saved us replacing the whole unit. This saved me a considerable amount of time and money. Deliver was fast and communication excellent.”

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Posted 2 weeks ago

“Delivered promptly.The taps were carefully wrapped and we are very pleased with the quality of the product”

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Posted 2 weeks ago

“Very pleased with service received, all good delivered very quickly with no issues”

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Posted 2 weeks ago

Victorian Plumbing is rated 4.5 based on 19,966 reviews