Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,666 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service initially when I ordered my new sink. Easy to order and great website. Speedy delivery but on arrival the problems started. Partially opened the box to find that the front of the sink was damaged with the majority of the front of the sink in pieces. The box was marked as fragile but there was not enough packing/protection on the sink to avoid any damage. The shipper called to say that their system was automated so if there was not adequate packing items would be damaged. Contacted Victoria plumbing on 02-12-24 and when they asked I said I would like a replacement sink. It is the 10-12-24 now and I have still not got a response or replacement to my request. Very poor customer service.”

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Posted 1 day ago

“So far so good. All bathroom chromeware recieved promptly and in good order. When plumber comes I will know if all is correct- since I am not a plumber!”

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Posted 3 days ago

“Hi guys not very good experience for the 1st shop purchased a one of the most expensive shower products turned out to be faulty have been going back & forwards with emails & phone Calle was told there will resolution to this by the weekend but still not heard anything communication is very poor and can stessful experience .”

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Posted 3 days ago

“Really bad experience with this company. I have ordered a kitchen mixer tap and arrived in a open box clearly has been sent to previous customers. The quality of the tap was poor and doesn’t look reliable with plastic pull out shower head. I have returned straight away and still waiting for response from them. Still no information about the refund”

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Posted 4 days ago

“Very satisfied all round. Got just the right product at a reasonable price. Received it through the post very quickly. Would definitely use them, again & would definitely recommend.”

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Posted 5 days ago

“Easy to order. Lovely tiles. Not impressed with delivery date being changed at 7.30 on day of delivery, twice. I did receive a refund for second delivery following my complaint which was trouble free so was pleased with that.”

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Posted 1 week ago

“I bought a shower from Victoria plumbing .i was extremely happy with how it looked when I took it out the box (looked much more expensive than the price I paid ) the customer service I received when I contacted the chat team was perfect and they resolved an issue I had quickly and professionally.i would recommend recommend Victoria plumbing for their brilliant products ,price point and excellent customer service if there is a problem”

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Posted 1 week ago

“Great product, competitively priced, and super quick delivery.”

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Posted 1 week ago

“Easy to use website, good selection, quick delivery and a very accomodating returns service, all adds up to a good company worth supporting.”

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Posted 1 week ago

“I'm giving 10 out of 10 for fabulous service I messed my order up and nothing was a problem for VP to sort it out . Will definitely use again”

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Posted 2 weeks ago

“Very happy with our purchase”

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Posted 2 weeks ago

“Lovely selection”

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Posted 2 weeks ago

“The products are of high quality at a very reasonable price and my relationship with my customer manager is second to none.”

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Posted 2 weeks ago

“Product arrive quickly and with no damage! Really love the range”

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Posted 2 weeks ago

“Delivery too slow”

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Posted 2 weeks ago

“Excellent service,”

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Posted 3 weeks ago

“All went OK . Marks fir the legs was off”

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Posted 3 weeks ago

“Good product- arrived on time”

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Posted 1 month ago

“My order was as described, was delivered quickly and competitively priced”

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Posted 1 month ago

“Shower is good and also bought shower tray good quality”

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Posted 1 month ago

Victorian Plumbing is rated 4.5 based on 19,666 reviews