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Victorian Plumbing Reviews

4.5 Rating 19,666 Reviews
88 %
of reviewers recommend Victorian Plumbing
4.5
Based on 19,666 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Victorian Plumbing Reviews

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024
Janet West
Victorian Plumbing 5 star review on 13th August 2024
Anonymous
Victorian Plumbing 5 star review on 5th August 2024
Anonymous
Victorian Plumbing 5 star review on 16th June 2024
Anonymous
Victorian Plumbing 5 star review on 16th June 2024
Anonymous
Victorian Plumbing 5 star review on 16th June 2024
Anonymous
Victorian Plumbing 5 star review on 7th June 2024
Alan Hurst
140
Anonymous
Anonymous  // 01/01/2019
Great service initially when I ordered my new sink. Easy to order and great website. Speedy delivery but on arrival the problems started. Partially opened the box to find that the front of the sink was damaged with the majority of the front of the sink in pieces. The box was marked as fragile but there was not enough packing/protection on the sink to avoid any damage. The shipper called to say that their system was automated so if there was not adequate packing items would be damaged. Contacted Victoria plumbing on 02-12-24 and when they asked I said I would like a replacement sink. It is the 10-12-24 now and I have still not got a response or replacement to my request. Very poor customer service.
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Posted 1 day ago
So far so good. All bathroom chromeware recieved promptly and in good order. When plumber comes I will know if all is correct- since I am not a plumber!
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Posted 3 days ago
Hi guys not very good experience for the 1st shop purchased a one of the most expensive shower products turned out to be faulty have been going back & forwards with emails & phone Calle was told there will resolution to this by the weekend but still not heard anything communication is very poor and can stessful experience .
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Posted 3 days ago
Really bad experience with this company. I have ordered a kitchen mixer tap and arrived in a open box clearly has been sent to previous customers. The quality of the tap was poor and doesn’t look reliable with plastic pull out shower head. I have returned straight away and still waiting for response from them. Still no information about the refund
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Posted 4 days ago
Very satisfied all round. Got just the right product at a reasonable price. Received it through the post very quickly. Would definitely use them, again & would definitely recommend.
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Posted 5 days ago
Easy to order. Lovely tiles. Not impressed with delivery date being changed at 7.30 on day of delivery, twice. I did receive a refund for second delivery following my complaint which was trouble free so was pleased with that.
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Posted 1 week ago
I bought a shower from Victoria plumbing .i was extremely happy with how it looked when I took it out the box (looked much more expensive than the price I paid ) the customer service I received when I contacted the chat team was perfect and they resolved an issue I had quickly and professionally.i would recommend recommend Victoria plumbing for their brilliant products ,price point and excellent customer service if there is a problem
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Posted 1 week ago
Great product, competitively priced, and super quick delivery.
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Posted 1 week ago
Easy to use website, good selection, quick delivery and a very accomodating returns service, all adds up to a good company worth supporting.
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Posted 1 week ago
I'm giving 10 out of 10 for fabulous service I messed my order up and nothing was a problem for VP to sort it out . Will definitely use again
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Posted 2 weeks ago
Very happy with our purchase
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Posted 2 weeks ago
Lovely selection
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Posted 2 weeks ago
The products are of high quality at a very reasonable price and my relationship with my customer manager is second to none.
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Posted 2 weeks ago
Product arrive quickly and with no damage! Really love the range
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Posted 2 weeks ago
Delivery too slow
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Posted 2 weeks ago
Excellent service,
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Posted 3 weeks ago
All went OK . Marks fir the legs was off
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Posted 3 weeks ago
Good product- arrived on time
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Posted 1 month ago
My order was as described, was delivered quickly and competitively priced
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Posted 1 month ago
Shower is good and also bought shower tray good quality
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Posted 1 month ago
Victorian Plumbing is rated 4.5 based on 19,666 reviews