Victorian Plumbing Reviews

4.5 Rating 18,872 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

4.5

Based on 18,872 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Victorian Plumbing 5 star review on 12th April 2022

113

Anonymous

Anonymous // 01/01/2019

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“Terrible returns policy and charge for any return packaging issues. Really embarrassing for such a big company”

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Posted 1 day ago

“Everything turned up on time undamaged. Still installing the en suite but looks brilliant.”

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Posted 1 day ago

“Poor quality goods sold, with difficult return policy. Will never buy again.”

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Posted 2 days ago

“Good quality”

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Posted 4 days ago

“Excellent website, so easy to order and suggestions let you know exactly what you need. Delivery was on time and we'll packed. Excellent service”

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Posted 5 days ago

“Order everything online and all turned up a week later with no issues. Seems like good value for money but will see over time. Have used a few times and have not had any issues.”

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Posted 5 days ago

“Everything was in stock, arrived on my selected day. Excellent service.”

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Posted 6 days ago

“Ordered a three piece bathroom suite, taps, showers and accessories. Everything came beautifully wrapped and intact. Great service!”

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Posted 1 week ago

“I have used this company before and found them to be very efficient with excellent service. The only negative thing I found is that they are not as competitive as they used to be on their pricing.”

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Posted 1 week ago

“Excellent and customer service was also really good.”

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Posted 1 week ago

“Great service”

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Posted 1 week ago

“I ordered a bathroom mirror 🪞 it was dispatched very quickly. Excellent service”

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Posted 1 week ago

“great product excellent quality very informative delivery and follow up”

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Posted 2 weeks ago

“Ordering online was easy, we were kept up to date with delivery details via the tracking system, items were stored on the pallets well and secure. The only negative I have is that the sink/wash units, even though not damaged, could have had additional wrapping/packaging for protection.”

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Posted 2 weeks ago

“Very good quality, excellent delivery times has transformed a very dated bathroom into a modern space would highly recommend”

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Posted 2 weeks ago

“Excellent well done”

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Posted 2 weeks ago

“The items are being fitted starting this week, but as far as Victorian Plumbing is concerned they are really goid and te choice is excellent. Their correspondence and keeping you up to date with the order and delivery was 1st class. I would certainly recommend them to others. Takes the strain out of lugging round shop after shop seeing what's available and then probably going back to the first one.”

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Posted 2 weeks ago

“Item as described, delivery late based on time scale given when ordering.”

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Posted 3 weeks ago

“Ordering was fine however had issue with delivery”

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Posted 3 weeks ago

“I was sent a cabinet that is ugly and I only bought because it was infinitely Dimmable and had two sockets for charging. The tradesmen checked it over to make sure it was not damaged during transit and installed the item. I then discovered it only had one charging port. Victorian Plumbing confirmed it should have 2 a led me along with calls saying they would investigate and rectify but never did.”

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Posted 3 weeks ago

Victorian Plumbing is rated 4.50 based on 18,872 reviews