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Victorian Plumbing Reviews

4.5 Rating 19,547 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,547 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As described, well packaged and value for money”

Posted 1 month ago

“Website, stock choice and illustrations / descriptions are excellent. Items received have all been well packed. However on both occasions that I had deliveries due they did not arrive and I had to chase. Delivery charge removed from first order which was appreciated.”

Posted 2 months ago

“all good. tricky to organise delivery with palletways but all sorted”

Posted 2 months ago

“Good customer service via e-mail. A bit hit and miss as to when things were arriving but everything did arrive on time and in perfect condition.”

Posted 3 months ago

“Our order arrived quickly very pleased with items.”

Posted 4 months ago

“Great company to do business with. Products are such good quality. Only issue I have is delivery. The first delivery was excellent. The stuff came on a pallet, the driver was great and gave us time to inspect the stuff. The second delivery which used a courier company was terrible. They said I wasn’t in, when I was. And left stuff on doorstep without ringing the bell. VP need to change couriers.”

Posted 4 months ago

“Good quality worth the money”

Posted 4 months ago

“Great delivery person. Disappointed that I was left with pallett to dispose of”

Posted 4 months ago

“Products reasonably priced. Appears to have been packed very well to reduce chance of any damage!”

Posted 6 months ago

“Good quality, for my shower well, a bit overpriced but did the job”

Posted 7 months ago

“Delivered as ordered by Palletways, but didn't take into consideration the street and sent a big truck instead of a smaller van.”

Posted 10 months ago

“Good tracking of delivery but would be better for the driver not to be on his own”

Posted 10 months ago

“Quality products”

Posted 10 months ago

“All good so far, items came as ordered in good condition. (Still to be fitted) Time will tell if they last?”

Posted 10 months ago

“Product very good but unfortunately some pieces missing and had to wait 4 days for replacement to arrive so couldn't finish bathroom”

Posted 10 months ago

“The order process was clear and the bathroom furniture arrived as planned. Only suggestion is to make it clear if a shower tray is not included as we made the error of buying the enclosure without a tray not realising.”

Posted 11 months ago

“Simple and easy process ordering our products and really pleased with the quality of items. The only downfall was we were told we would have 2 hours notice when being delivered and received a text at quarter to 4 saying they will be delivered between 3:20 and 5:20. This meant we had to rush to the property which is a fair distance away from home and ended up having our items left in the rain until we reached the property. Luckily there was no damage to the items but was quite annoying for us having to rush up panicking with not enough notice.”

Posted 11 months ago

“Very good and happy with items just waiting for all my bathroom to be completed”

Posted 11 months ago

“Very helpful and efficient service. Pallet delivered kerb side on time as planned.”

Posted 1 year ago

“Good range snd prices. No apparent problem with stock and prmpt delivery”

Posted 1 year ago

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Victorian Plumbing is rated 4.5 based on 19,547 reviews