Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Victorian Plumbing Reviews

4.5 Rating 19,555 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 3rd May 2024

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my delivery no one answered my emails no telephone no Your just a sh-t operation”

Posted 2 years ago

“No telephone number available Parts do not fit.”

Posted 2 years ago

“Terrible customer service. No response despite repeated requests. Truly awful”

Posted 2 years ago

“Shocking service - I’ve been waiting for 3 weeks for my order to be delivered. Moreover when I rang the telephone number given on the Review email in order to make enquiries regarding the delivery of my order, I was abruptly told it was no longer in operation. My Order number is ORD-0001555603-4307309.”

Posted 2 years ago

“The term clusterf*ck springs to mind. Use of every possible excuse linked to an over dependence on auto responses creates the firm impression of a company in disarray. The list of events related to my purchase is too long to include here. However, I will never use Victorian Plumbing again and would advise others similarly.”

Posted 2 years ago

“I’m still waiting for my parcel”

Posted 2 years ago

“I ordered three items. One was perfect. One was not needed after all. One was damaged. I sent photos of the damaged item and explained all of this and asked for a full refund. I was sent a new replacement for the damaged item but wanted a refund as could not wait for the replacement to arrive. I have sent emails everyday, received one phone call at 7.30pm and emails are not responded to quickly so two weeks later I still have the items here and no refund. You can speak in person to anyone either. Poor service. Just want the three items refunded. This is not hard.”

Posted 2 years ago

“I've been asked to review and havent even had my delivery yet!”

Posted 2 years ago

“Item never received”

Posted 2 years ago

“I still haven’t received my order. I don’t know where it is or why despite having had to resort to Facebook to get a response.”

Posted 2 years ago

“Their customer service is practically non existent. We mistakenly ordered wrong size shower screen. I spent two hours trying to get through to them to ask if they would be prepared to collect screen while, at the same time, deliver a replacement screen. Couldn’t find the live chat app for days. Eventually (literally four days later) I managed to speak to live chat and operators were very very good. You cannot contact this company by telephone. 6 days later I received an email reply from customer service. I will be very reluctant to place any future orders with this company. To be fair, the quality of the items I purchased is good”

Posted 2 years ago

“Parcels damaged. Bad communication. Still not resolved”

Posted 2 years ago

“Plastic shower curtain. Very poor quality for price.”

Posted 2 years ago

“Spoke to Victoria Plumb re Grohe elbow fitting for wall mounted basin on 27/10/2021. (Non compatibility with uk fittings) Sent email on 29/10/2021 saying awaiting answer. 04/11/2021 still no answer. Supplying foreign goods without knowledge of compatibility.”

Posted 2 years ago

“The order process was straightforward enough, but I still haven't received my goods nearly 3 weeks later as the delivery company, Palletways, are appalling , they take no notice of instructions to send on a smaller vehicle, despite the detail being noted on their track and trace system and have twice sent a wagon that is too big, they have then promised to deliver on a smaller vehicle the same day, then the next day and not turned up. For this reason I would not recommend purchasing from VP unless you are picking up”

Posted 2 years ago

“Absolutely no updates as to why my delivery was delayed, not a single response to multiple emails. Only had my question answered when dealing with a very helpful live chat employee”

Posted 2 years ago

“Pay to return,”

Posted 2 years ago

“faulty door”

Posted 2 years ago

“I have submitted a complaint via Resolver as VP are refusing to refund the cost of my returns postage even though I purchased based on their advice which happened to be incorrect. Shocking service and aftercare to this point in time.”

Posted 2 years ago

“Shocking! Twice missed delivery - no one bothered to let me know, no responses to emails etc”

Posted 2 years ago

«
1
2
...
4
5
6
7
8
»

Victorian Plumbing is rated 4.5 based on 19,555 reviews