Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,072 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,072 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DISASTAREZZO BEWARE THIS RANGE I bought a vanity unit with sink and toilet It was an own brand called Arezzo with brass fittings I bought all the extras about £1000 all in It looks ok but was very hard to fit It took a plumber with 30 years experience the whole day The very first flush the flush plate got stuck It pressed in but didn’t come out again and kept flushing non stop I wrote to Victoria plumbing who changed the part and the same thing happened again It is just a poorly designed part In the end after £300.00 of plumbers bills and 20 emails I got them to exchange it for a part from a different manufacturer The same price. On the website but they charged me an extra £30.00 for it because it wasn’t in the package Really is that on I would never deal with this company again Really unhelpful and poor quality design”

Helpful Report

Posted 1 year ago

“Please read my original email regarding the missing item I have paid for , I find the fact you haven’t read the content on my email and you gave sent this survey to me a little embarrassing on your behalf”

Helpful Report

Posted 1 year ago

“Order was placed on 18th Sep and the suggested estimated delivery was 20th Sep. I first followed up (on chat as there is no way to connect over a call) when no communication was made re the order until 21st. I was told it will be imminently dispatched. Then again on 23rd…same response. On my third attempt to follow up that day, I was told a small pipe (worth £13) is holding up a £1000+ order because it’s not in stock. I asked to remove and dispatch paying extra for next day delivery as the order was needed urgently. Nothing happened again until Tuesday, 24th when I was finally sent an invoice to pay for the expedited delivery. We are now on 26th and NOTHING has been dispatched although every time I contact (which is now about 7-8 times) I am told it is being prioritised and will be send out shortly. They refunded the delivery charge but my money is still stuck and I am having to deal with the high cost of delays to my project additionally with absolutely no trustworthy response or escalation route to get a resolution. It’s like dealing with a black hole. Appalling standard of service and lack of transparency.”

Helpful Report

Posted 1 year ago

“Website says 'in stock' - however after paying for your order, an email arrives saying they dont have all the items and gives a date 1 month in the future ( sometimes this date gets put back ) Then you are offered 'alternatives' which in my case, I found £125 cheaper on Screwfix, they refuse to price match, I asked for a refund they said, sure - but it will take up to 10 days. Happened twice so far this year on my 'Trade' account. Screwfix deliverd next day, much cheaper. Complianed to customer services and was told they were 'sorry' The end.”

Helpful Report

Posted 1 year ago

“Totally untrustworthy retailer. We've been lied to on 3 different occasions about getting tracking details and a delivery date. 3 different service agents confirmed without a date a delivery date, only for it be cancelled and then updated with "we can't guarantee a delivery date". They clearly have more customer service agents then they have warehouse operators. You can easily talk to someone and get an apology, but that's the extent of their service. Superficial without any action. Awful. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Item received not good quality”

Helpful Report

Posted 1 year ago

“So I bought multiple Hudson and reed shower mixers. Installed them all and one had a slight leak! Tightened it up as much as I could but still weeping unfortunately. Know contact number, have to open a chat, send emails, wait for reply, ask to send videos. All one major long headache. Better off going to a local plumbing center. Could have just popped in and exchanged. Not it’s holding up a job! And still waiting for someone to get back to me regarding the video I sent in.”

Helpful Report

Posted 2 years ago

“So I bought multiple Hudson and reed shower mixers. Installed them all and one had a slight leak! Tightened it up as much as I could but still weeping unfortunately. Know contact number, have to open a chat, send emails, wait for reply, ask to send videos. All one major long headache. Better off going to a local plumbing center. Could have just popped in and exchanged. Not it’s holding up a job! And still waiting for some idiot to get back to me regarding the video I sent in.”

Helpful Report

Posted 2 years ago

“Super slow! Super irresponsible.”

Helpful Report

Posted 2 years ago

“Worst customer service I have had in a long time , contacted by multiple people on email with no technical experience having to explain myself over and over for weeks and still no working toilet in our house because they sent wrong parts”

Helpful Report

Posted 2 years ago

“Spent a lot of money on a bathroom with Victorian Plumbing. They sent wrong sized side panel for shower and had to use Live Chat as they don't have phone numbers. Took about 8 attempts to finally complete conversation with them as kept getting disconnected. Took over an hour for something which would have taken 5 minutes over the phone. They raised an incident with the resolutions team so now have to wait for their reply and also to get the correct side panel as ordered. Disappointed with this company and their set up even though their staff are pleasant.”

Helpful Report

Posted 2 years ago

“I am extremely disappointed with my experience with Victoria Plumbing. First, my order was delayed by a week despite paying for a specific delivery date and time. When it finally arrived, I received a completely different order. It took several days for them to collect the incorrect items, and then a few more days to deliver my actual order, which was only half complete. The customer service is unprofessional and lacks knowledge about the products. They assured me that the items I ordered included everything necessary, but only half of the components arrived. When I contacted them, they apologized, stating they were unaware of what was included in the set. Furthermore, after installing the shower screen, I discovered a significant discrepancy between the two glass panels. Their customer support is difficult to reach, with only email and live chat options available. Overall, my experience has been frustrating and disappointing. I would not recommend Victoria Plumbing to anyone. Sincerely, Evtim Evtimov”

Helpful Report

Posted 2 years ago

“I personally would not even provide Victorian Plumbing one star after my recent experience with them. After placing an order for three branded shower screens with side panels, we received two correct with the third being a completely different brand with a different height to the side panels. Because of this, it could not be fitted. I provided customer services with all the necessary information (Photographs of the incorrect item, order confirmation and invoice). Each time I provided them with information, the agents came up with a new excuse as to why this happened. First I was told it was my error, even though I had provided the email confirmation proving they had provided the wrong screen. Second, they told me that because the shower screen I ordered was out of stock (even though it stated 'in stock' online) they took it upon themselves to provide a different shower screen without my consent and they then began to revert back to requesting photographs and order confirmations that I had already provided to them, saying they had never received them. I have now had to stop pursuing the matter as the issue was not being resolved and making me extremely stressed and anxious. I have now lost out on money as well as wasted my time trying to resolve an issue that customer services clearly did not to help me with. I have also had to pay twice for the shower screen from another supplier in order to complete the project. I would not recommend Victorian Plumbing and will never be using them again.”

Helpful Report

Posted 2 years ago

“As yet I have not received my order and the only way to contact Victoria Plumbing is via messaging service. Can have submitted my query 5014235. Can someone get back to me urgently”

Helpful Report

Posted 2 years ago

“Horrendous! Sent a replacement with exactly the same fault... Have had to call out plumber 3 additional times costing me a fortune which would have been unnecessary had the item been qc checked in the first place!!!!! STILL WAITING!!!!!!!!! AND ISNT IT FUNNY HOW PHOTOS WONT UPLOAD!!!!”

Helpful Report

Posted 2 years ago

“Items paid for not received in delivery but not picked up until after 72h due to being away, yet Victoria Plumbing would ot refund nor send the items out- I had to pay for them a second time. I won't be using victoria plumbing for any future projects”

Helpful Report

Posted 2 years ago

“Spent over £4k ordering a bathroom suite on 11/03/24, was guaranteed delivery by 21/03/24. Contacted them on 20/03/24 asking where it was as i had had no contact. The response was it hasn't been picked yet, but if you pay £20 we'll pick it in our warehouse today put it on next day delivery and deliver tomorrow! I said you must be joking. They then upgraded this to free, but 21/03/24 is here and still no bathroom and no contact. Shambles of a company.”

Helpful Report

Posted 2 years ago

“Some parts simply were not compatible with each other or not as described on the website. This has caused a huge delay and additional cost in fitting. Wish I'd paid more and shopped locally, at least I'd get a decent response. Victorian plumbing don't have a phone number and don't call you back when they say they will. After much effort trying to get a response from them I was finally contacted by Victorian plumbing. They insisted that I force the parts to fit together and this initially worked. However they fall apart every few flushes. Their solution is that I shouldn't push too hard! Disgusting service, they are selling parts that don't fit together, they know it and are just in a state of denial.”

Helpful Report

Posted 2 years ago

“Avoid is the answer, diabolical throughout. Still awaiting my order and heard nothing at all about when it's being delivered. Spend your money elsewhere do not waste your time and effort with this company.”

Helpful Report

Posted 2 years ago

“I ordered a Shower Screen door with Victoria Plumbing and the seal on the item arrived damaged. I raise a ticket to get it fixed only for them to send me the wrong item. I then subsequently raised another ticket and yet again they sent me the wrong item. I have since then raised 2 more tickets both of which just got closed randomly. Personally their customer service does not exist. There is zero follow up and you are not dealing with the same person every-time. They have no care to solve the problem and it just appears they want to brush it away. Am really disappointed to see that such a big company is so terrible at customer service”

Helpful Report

Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 20,072 reviews