Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,639 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Arrived quickly,unfortunately the toy arrived dirty. I'm waiting for a reply. My rating may change.”

Helpful Report

Posted 4 years ago

“Ordered a board game three weeks ago. Still not arrived. No contact from Toy Street, including ignoring my follow-up emails. And don't blame the crisis, other firms are delivering next day (including Amazon). Terrible service.”

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Posted 5 years ago

“The gyroscope that I ordered was unacceptable. The paint work wasn’t good and it had many scratches. Within 10 minutes of playing, the outer ring snapped.”

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Posted 5 years ago

“Wrong item delivered. It was a birthday gift. No apology. It has been returned and I’ve still not heard anything!”

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Posted 5 years ago

“Was very disappointed, I ordered the 25cm Keel Blue Spotty bear for my new baby boy as my daughter has the exact same in pink. I received a completely different bear with no explanation or apology. I wrote an email to ask for the bear I had originally ordered and didn’t receive a reply!”

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Posted 5 years ago

“bad service, my product never arrived and there is still no refund or solution. I do not recommend them!”

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Posted 5 years ago

“Payment was taking for 2 items And only received 1 item”

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Posted 5 years ago

“Ordered items and paid extra for next day delivery - items didn’t arrive next day - said out for delivery the day after and then didn’t get delivered and returned to the depot! So I still don’t have the items!!!! Not Great when they were part of a birthday gift...”

Helpful Report

Posted 5 years ago

Hello Amy, I am sorry to hear that your order did not arrive when you expected it to. Looking at my system I can see that 48-hour shipping was selected at checkout so this unfortunately would not have arrived within a 24-hour window. However, due to the stress and upset this has caused we are more than happy to offer you a form of compensation. If you would like to email us at mail@toystreet.co.uk at your earliest convenience we will be able to arrange this for you and address any other concerns you may have. Once again my apologies for any upset or inconvenience caused. Best wishes, Toy Street Customer Service.

Posted 5 years ago

“Still waiting for my order that I ordered last week still nothing now I got a sad little 3year old with out a bike for his birthday would recommend these not”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review and I am sorry to hear about this delay on your order. I can see on our system that you have spoken to our customer service team regarding this issue and your order is on its way to you now. I can assure you this is not our usual level of service and we will do everything we can to prevent these errors reoccurring again in the future. If you have any further issues with receiving the item please do not hesitate to get in contact over the phone on 01603974303 or send us an email to mail@toystreet.co.uk. My sincere apologies again for the inconvenience caused. Best wishes, The Toy Street Team

Posted 5 years ago

“Sent the wrong toy motorbike and now have a very upset boy!! Nice one!!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback and I am sorry to hear you have received the incorrect item. If you can give us a call on 01603974303 or send us an email to mail@toystreet.co.uk, we would be happy to investigate this further for you and arrange a free return of the item. We can then look at the possibility of a replacement, or alternatively a full refund. My sincere apologies again for the inconvenience caused. Best wishes, The Toy Street Team

Posted 5 years ago

“I received the wrong item, emailed them and it took 2-3 days for them to get back to me. Not a great delay but I was desperate to get the item I paid for as it was for a birthday present. I’m not a disgruntled customer leaving a bad review, I’m happy to report that the customer service was impeccable. Returns were free. Ordered second item so that would arrive before my return, but then get an email saying the item I had - now - purchased twice wasn’t available and likely never was. It was described as a “linking error”. There seems to be many happy customers, which is pleasing to see, but this is not a company/service I’d recommend.”

Helpful Report

Posted 6 years ago

Hello Seth, Thank you for leaving a review and I am sorry to hear you have had some issues with your order. I am sorry about the delays in response times, we aim to respond to all messages within 24 hours during our opening times, however this can take slightly longer during busy periods. I can assure you that this is not our usual level of service, and we will be working to ensure these issues do not arise again going forward. If you have any further queries, please do not hesitate to give us a call on 01603 974 303 or send us an email to mail@toystreet.co.uk. My sincere apologies again for any inconvenience caused. Best wishes, The Toy Street Team

Posted 5 years ago

Hello, Thank you for your feedback and I am sorry to hear you have had a disappointing experience. As rightly pointed, a linking error meant that the product we had advertised, had the incorrect stock behind it for a different item. When you went to make your order, unfortunately we have never had the stock for that item so were ultimately not able to fulfil it, nor did the issue become apparent until after the order had been received on your end. I can only apologise for this mistake, we have been working out how such a strange mistake could occur and how to ensure this doesn't happen again. I am glad that you received excellent customer service support, and can only assure you that this is the level of service we aim to offer across all aspects the brand. My sincere apologies again for the inconvenience caused. Best wishes, The Toy Street Team

Posted 5 years ago

“Poor service as wrong bike was sent”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review and I am sorry to hear that you have had issues with your order. I can see that you have contacted us directly regarding this, so I would like to thank you for bringing this to our attention. If you are able to send over via email some images of the item you have received we will investigate this further with our warehouse team and look to arrange a replacement or refund for your order. Alternatively if you wish to keep the incorrect item, we can arrange some compensation for you. If you have any further queries, do not hesitate to get back in contact via email to mail@toystreet.co.uk or give us a call on 01603974303. My sincere apologies for any inconvenience caused. Best wishes, The Toy Street Team

Posted 6 years ago

“Ordered a jack in the box and paid via PayPal. Item faulty I tried to contact company through PayPal and they ignored so I raised a complaint using process on PayPal. I had to return item to get a refund and this cost me £8.00 bearing in mind the item is £17.80 and I paid additional postage for delivery in the first place. Not my fault item was faulty and was forced to pay postage twice. Also item took 3 weeks to be delivered as it was originally out of stock even though the company took my money and indicated it was in stock for immediate delivery. Please avoid this dishonest company.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review and I am sorry that you have had a poor experience with Toy Street. Firstly, I can only apologise that your messages that were sent via PayPal were not responded to. I will work with my customer service team to find out why this has not been picked up. With our damaged items, we are more than happy to accept returns so as to provide a refund or replacement as soon as possible, and our usual protocol is to provide a free post label to ensure this comes at no extra cost to yourself. If you are able to contact us on 01603 974 303 or send an email to mail@toystreet.co.uk, we can arrange a refund for the return shipping costs for you. Please do not hesitate to get back in contact if you have any further queries, and my sincere apologies again for any inconvenience caused. Best wishes, The Toy Street Team

Posted 6 years ago

“Ordered 3 toys 10 days ago (7 working days,) I was told delivery would be 48 hours. After 5 days I contacted via their messenger, no response, I called to be told one was out of stock, was told they would ship 2 items which arrived after they promised. Had to chase and was not told the correct information when I did speak. Good prices but doesn’t compensate for the fact delivery is a week late.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review and I am sorry to hear you have a had a poor experience with Toy Street. Firstly, it is very strange that your messages were not replied to, and we will be looking into this further with our customer service team to see how this was missed. Unfortunately, the error that caused this delay was very hard to detect on our system, and of course, had we spotted this sooner, we would have contacted you straight away. My web team are investigating how this problem occurred and how we can prevent this reoccurring going forward. Once we were aware of the issues, we tried to resolve this as soon as possible to avoid any further delays, by dispatching your available items immediately using an upgraded service, and sending the remaining item as soon as possible. I hope that you have received these items now. These errors are uncommon, though on the rare occasion that they do happen, they are frustrating for all parties involved, and I can assure you that our normal service is to a much higher standard. If you have any further queries, please do not hesitate to get back in contact over the phone on 01603 974 303 or by sending us an email on mail@toystreet.co.uk Best wishes, The Toy Street Team

Posted 6 years ago

Toy Street is rated 4.7 based on 6,639 reviews