I received the wrong item, emailed them and it took 2-3 days for them to get back to me. Not a great delay but I was desperate to get the item I paid for as it was for a birthday present. I’m not a disgruntled customer leaving a bad review, I’m happy to report that the customer service was impeccable. Returns were free. Ordered second item so that would arrive before my return, but then get an email saying the item I had - now - purchased twice wasn’t available and likely never was. It was described as a “linking error”. There seems to be many happy customers, which is pleasing to see, but this is not a company/service I’d recommend.