Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,629 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The air fryer is good, the customer service and support from Tower is atrocious. I would not recommend the company or products to anyone.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments as this allows us to review the products and services we provide. Customer reviews also allow us to revisit the original enquiry to see what we could do better. I was delighted our Customer Services Team revisited your enquiry and have resolved your enquiry. It only leaves me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely brilliant, love it. Everything cooks so quick & having the dual baskets, which arrange for different foods to be ready at the same time, is just fantastic. My Mam has since bought one, after me telling her how good it is & she loves hers just as much as me.”

Helpful Report

Posted 1 year ago

Hello Nicola, Many thanks for your 5 star comments about your Tower product. I was delighted to read about your mam's purchase Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manasger

Posted 1 year ago

“First sort fryer I have bought and up to now has been on excellent Just trying new foods every day”

Helpful Report

Posted 1 year ago

Hello Barbara Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get used to so if there are enquiries rest assured our Customer Services Team are readily available to help Keith - Group Customer Services Manager

Posted 1 year ago

“Really please with my new Air fryer”

Helpful Report

Posted 1 year ago

Hi Laura We were delighted to read your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Bought a omlette maker love it great for lunch etc quick no mess”

Helpful Report

Posted 1 year ago

Hello Ann It was great to read your comments about your Omelette Maker. You cant beat an omelettes for lunch !!!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought my mum a VL30 Plus vacuum, and to be fair it's performing well at the moment. But (and it's a BIG but), there are no spare filters available (the VL30 has two paper filters that need to be changed every few months). In fact, Tower has NO spares for ANY of its vacuums (just have a look at the 'Spares' section on the website). You can't get the filters anywhere else, either – trust me, I've Googled the hell out of it. So there's no point in buying a Tower-branded vacuum because you won't be able to maintain it properly. To top it all, customer services failed to respond to my email about this. Hopeless.”

Helpful Report

Posted 1 year ago

Hi Rob, It was disappointing to read your comments about the difficulties you have encountered with your Tower product. Here at Tower we readily welcome our customers feedback and comments. One of our Customer Services Team have contacted you in a bid to understand and resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Great oven, super easy to use. The huge volume of its alert beeps is the only negative!”

Helpful Report

Posted 1 year ago

Hello Margaret Thanks for your valuable comments about your Tower product. Rest assured should you have any enquiries please feel free contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower window vacuum failed within three years of purchase and Tower are refusing to honour the three year guarantee on the basis that it should have been registered within 28 days of purchase. The original box that I still have flags the three warranty. The item clearly should have lasted for more than three years and Tower are side stepping their responsibility on this technicality. Poor show of customer service.”

Helpful Report

Posted 1 year ago

Hi I was sorry to read your comments about your Tower Window Vacuum. All of our products are supported by a robust warranty scheme and customers have the opportunity to extend their products warranty up to a period of three years free of charge. This must be done within 28 days of your purchase and is mentioned within your products Instruction Manual. I was sorry that you felt we as an organisation are side stepping our responsibilities - this is not the case. Indeed one of our Customer Services Team have been in contact with you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It hasn't arrived yet and I'm waiting for confirmation of where it is. Yodel tells me it is still with you.”

Helpful Report

Posted 1 year ago

Hi Claire I was sorry to read your comments about your delivery experience. Our courier partners work hard to ensure our customers receive their orders on time - on rare occasions an item may go astray within our courier partners network. To resolve your enquiry one of our Customer Services Team have contacted you - it only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“This was such good value couldn't pass it by . Even my best friend got one on my recommendation. This fabulous”

Helpful Report

Posted 1 year ago

Hi Jackie Thanks for you (and your good friend !!) for your valuable orders. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“It's brilliant”

Helpful Report

Posted 1 year ago

Hello Valerie, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Really amazing set of knives. Very good price would recommend”

Helpful Report

Posted 1 year ago

Hello David It was wonderful to read your 5 star comments about your Tower Knife Set. Thanks for your kind recommendation - we do hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love it. My daughter bought this for me as its waist high on worktop as i find difficulty in bending down to an oven at floor level. Very practical to use. Thankyou.”

Helpful Report

Posted 1 year ago

Hello Sue, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your product meets your individuals circumstances. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Quick and easy to use and to clean would recommend very good value for money, 5 out of 5”

Helpful Report

Posted 1 year ago

Hello Janice, Many thanks for your 5 out of 5 comments for your Tower product. Your recommendation was grea6ly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great product can't fault it does what it says would recommend this”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your product. Here at Tower we love hearing how much our customers like using their products. Keith - Group Customer Services Manager

Posted 1 year ago

“Nice mirowave once I had learnt how it worked but does the job”

Helpful Report

Posted 1 year ago

Hi Christopher Many thanks for your 5 star comments about your Tower Microwave. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“I bought this air fryer for use in my new refurbished kitchen. Looking forward to it becoming everyday appliance.”

Helpful Report

Posted 1 year ago

Hello Linda, Thanks for your 5 star review and indeed your valuable order from Tower. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 1 year ago

“Great website. Delivered on time.”

Helpful Report

Posted 1 year ago

Hello Lynne, Many thanks for your 5 star comments about our website and the delivery of your order. It was great to read your navigation of the website and ordering process was a smooth one. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Item delivered damaged and it has been the most long winded process to get a return, had to send multiple pics to multiple different customer service people as well as proof of purchase (even though item was purchased direct) ...do yourselves a favour and use a more reputable brand”

Helpful Report

Posted 1 year ago

Hi Ryan, Thanks for taking the time to leave your valuable comments about your recent experience with Tower. Here at Tower we welcome our customers feedback and recommendations - I was sorry your recent experience was not a smooth one. I was pleased to leave one of the Team have contacted your to fully understand and resolve your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“After I received the product, I discovered that the accessories were defective. I sent you an email to let you know but I still haven't received a reply. It has been 10 working days.”

Helpful Report

Posted 1 year ago

Hi Mickey, Many thanks for your valuable comments. I was sorry we have taken slightly longer than normal to get to your enquiry. Chloe from our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,629 reviews