Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,597 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 7th September 2025

Tower 5 star review on 3rd September 2025

Tower 5 star review on 1st September 2025

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted the CS team weeks ago and they mentioned that the replacement bin had been dispatched, but no tracking code was provided. After waiting a week, I asked for an update, but nothing was sent. The CS team only responded with template emails, regardless of what I wrote to them. There was an email that simply repeated what had been said in the previous email to me, just a copy and paste. I am deeply disappointed with the customer service. I will escalate this matter, as no one in the team seems to care about customer service or warranty.”

Helpful Report

Posted 1 week ago

Hello Many thanks for taking the time to leave your review. Here at Tower we always welcome our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the rare issue with your Sensor Bin. In a bid to resolve your enquiry in the shortest possible time our Team requested some additional information from you -sadly as this information was not forthcoming we had to request this information on a further 2separate occasions - it was disappointing that you took offence at our genuine efforts to help with your enquiry. I was pleased to learn the information has been provided to allow for your enquiry to be resolved in full. Keith - Group Customer Services Manager

Posted 4 days ago

“Placed an order, and still not received anything tried emailing no answer.”

Helpful Report

Posted 2 weeks ago

Dear Kelsey Many thanks for your valuable review which is welcomed by Tower. I was sorry to learn of the delay with your recent order - please accept my sincere and personal apologies for this. Having investigated your enquiry I can see one of the products you ordered was temporarily out of stock. It was pleasing to learn that an alternative product has been agreed and your full order is now with you. Kind regards Keith - Group Customer Services Manager

Posted 4 days ago

“Paid £4.99 for next day delivery due to going on holiday that Friday. Delivery took 3-4 days which meant Evri then left our parcel at the front door and it was sat there for nearly 4 days. Emailed Tower asking for a refund for the delivery heard nothing. Would avoid and go elsewhere.”

Helpful Report

Posted 3 weeks ago

“I need to return this I've tried all week but no one seems bothered”

Helpful Report

Posted 1 month ago

Hello Janette Thanks for your review. Here at Tower our customers comments are very important to us as they allow us to review and wherever required improve upon the products are services we offer. Customer comments also allow us to provide a balanced and accurate response to the comments left. I was disappointed to read your comments about no one from Tower being bothered about your message - sadly this is not the case. Every customer message we receive is responded to. When a customer contacts us we always acknowledge safe receipt of the message and we provide a timescale as to when our customers can expect a response from us. We also make a polite request not to send chaser or duplicate messages to us as this only hinders our effectiveness to respond to your message in the shortest possible time. Your first message was received safely by us on Wednesday 6th August with a further eight messages being received within the next 48 hours. One of our Team have been in contact with you today to assist with your enquiry. Regards Keith - Group Customer Services Manager.

Posted 1 month ago

“Bought a BBQ direct from Tower website this week. Did not get a receipt or any email response. I contacted customer services the next day (29th) and not had any response. The bbq was delivered today which is good but it does not contain the bbq cover which was supposed to be included. Ive got no receipt, and no response from customer services. Am not happy!”

Helpful Report

Posted 1 month ago

“I had one of the faulty airfryers, done as instructed and cut the plug and disposed of it at the end of June. Received a voucher which I used to place an order for replacement on 26th June. Still haven't received it 6 weeks later. We rely on it in our house, the email said it would be delivered in 3-5 days. I have had zero response to two emails I have sent. Really struggling without as we don't have a working cooker at the moment. Terrible customer service.”

Helpful Report

Posted 1 month ago

Dear Wendy Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as they allow us as an organisation to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the original review. Having reviewed your comments I would like to firstly offer my sincere and personal apologies for the delays you have encountered. At Tower we always respond to every customer message we receive - as a result of your valuable feedback we identified an isolated incident where a small number of email responses were delayed by a technical error. In addition the Air Fryer you selected temporarily went out of stock due to such high interest in this product. I was delighted to learn your Air Fryer has been delivered today and wish to offer my sincere apologies once again. Keith - Group Customer Services Manager.

Posted 1 month ago

“Emailed, phoned, messaged on the company website and via their Facebook page multiple times amnd all ignored! We placed an order on the 16th July and still the order sits there as pending! It is now the 27th July! Shocking company!”

Helpful Report

Posted 1 month ago

Hello Steve Many thanks for your review. Here at Tower our customers comments are always welcomed as they allow us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response from our perspective. I was sorry to learn of your perception that we ignore customer messages - sadly this is not the case. When a customer contacts us we always acknowledge safe receipt of the message and we provide a timescale as to when you can expect a response from us. We also make a polite request to avoid sending chaser messages as this impacts on our ability to reply in the shortest possible time. Having reviewed your communications I can confirm we replied to your communication and indeed your chaser message within the timescales we quote. One of our Team remain in contact with your regarding your recent order which unfortunately is out of stock Regards Keith - Group Customer Services Manager.

Posted 1 month ago

“I ordered an electric bbq grill on the 7th of July at checkout it said 3-5 working days it’s now the 20th of July and still not received my item. It was intended for this weekend for a birthday party. I have messaged a few times through the customer service email, but no response at all. I’ve looked and looked on website but no telephone number. Evri have been waiting for it since Tuesday 8th July, still saying expecting it soon on evri.”

Helpful Report

Posted 1 month ago

Dear Jen Many thanks for your valuable review. At Tower we always welcome our customers feedback as this allows us to review and wherever needed improve upon the products and services we provide. I was sorry to learn of your delivery experience. Our courier partners work extremely hard to ensure our customers receive their orders safely. On rare occasions a parcel may go astray within our courier partners network-sadly this occurred with your parcel. One of our Customer Services Leadership Team have been in contact with you in a bid to resolve your enquiry and to acknowledge your concerns. It only leaves me to offer my sincere and personal apologies for the inconvenience you have experienced. Keith - Group Customer Services Manager.

Posted 1 month ago

“I would love go review it but I haven't received it nor have I had any response from tower where my order is or when it is arriving”

Helpful Report

Posted 1 month ago

Hello Noreen I was sorry to read your comments about the delays with receiving your order. At Tower our customers feedback is so important to us as it allows us to review and wherever required improve upon the products and services we offer. I was delighted to read one of pour Team have resolved your enquiry in full with a replacement product being dispatched to you. Once again please accept my sincere and personal apologies for the inconvenience you have experienced. Keith - Group Customer Services Manager

Posted 1 month ago

“When it got delivered the box was destroyed and the air fryer hard scratch at the bottom and the customer service is taking too long to sort things out”

Helpful Report

Posted 2 months ago

Dear Peter Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of the unacceptable condition in which your Air Fryer was delivered - rest assured we will be addressing your poor delivery experience with our courier partners. Having reviewed your enquiry I was pleased to learn your enquiry has now been concluded to your satisfaction. It only leaves me to offer my personal and sincere apologies for your recent experience. Keith - Group Customer Services Manager

Posted 1 month ago

“My air fryer was recalled and the recall process was easy and straight forward and dealt with quickly. However the replacement that turned up I can only imagine is a product that wouldn’t sell!! I think they call the colour ‘latte’ but it’s basically beige!! I contacted tower and basically got told tough luck and they’ve met the terms of recall!! And the alternative option of an £80 wouldn’t have got an air fryer to the same spec!! Not happy!!”

Helpful Report

Posted 2 months ago

Dear Amanda, Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are very important to us as they allow us to review and wherever required improve upon the products and services we offer. I was sorry to learn your Air Fryer was one of those products impacted by our voluntary Recall programme - at Tower the safety of our customers is of paramount importance to us. Replacement Air Fryers are based upon the specification of a customers existing Air Fryer - indeed many of our customers have been delighted to receive an upgraded model of Air Fryer. Our Customer Services Team are always available to help our customers and having reviewed your communications with our Team have we have not responded to your enquiry with 'tough luck' One of our Team will be contacting you very soon to clarify your comments and also to establish how we can help further. Kith - Group Customer Services Manager.

Posted 1 month ago

“The customer service response time is inadequate. I sent an email three days ago and have not received any reply. At this rate, I might not get a response until next month. Additionally, the website needs updating to improve its efficiency. Orders cannot be modified or canceled without contacting customer service, which also does not respond. It takes several days to prepare orders, and items I ordered are still pending after four days. If the online service is not functioning properly, it would be better to shut it down.”

Helpful Report

Posted 2 months ago

Hi Thanks for taking the time to leave your comments. Customer comments allow us to review and wherever required improve upon the products and services required - comments also allow us as a business to provide a balanced and accurate response to the original comments left. When a customer contacts our Customer Services Team we always acknowledge safe receipt of their message as well as providing a timescale as to when a response will be provided - having reviewed your communication we responded to your messages well within the timescales quoted. Our website is used by thousands of customers everyday to view our products and place orders with ourselves - we always request our customers take care to avoid having to cancel an order immediately after it is placed - sadly you wished to cancel your order shortly after it was placed. One of our Team remain in contact with you to establish what you wish to happen with your order and we await your reply. Keith - Group Customer Services Manager.

Posted 1 month ago

“The cooking set is advertised as non scratch and durable but clearly being in a boy was enough to scratch it. Product was received with scratch on one of the pans. I did not bother unwrapping the rest of the product.Very disappointing!”

Helpful Report

Posted 5 months ago

“My Tower Air Fryer was recalled back in April due to it being a fire hazard. I followed the instructions and was advised I would receive a replacement. After waiting over a month I followed up with an email. It was only then I was offered the 7.2L Digital Air Fryer 1650w as what they previously offered was a lower spec and not suitable for me and my family. It is now nearing the end of June and I am still without my Air Fryer as I was required to cut the power cord and send pictures of this as evidence, which I did. The tracking information provided to me shows the parcel keeps getting "lost" or returned to sender, with no explanation. I have chased this up with Evri the delivery service with no luck. They keep telling me to get in touch with the sender. I would greatly appreciate it if somebody at Tower could ensure that my 7.2L Digital Air Fryer 1650W is sent to my Dublin, Ireland address and ensure that it will not be returned to sender. Please can someone at Tower contact me to resolve this very frustrating issue.”

Helpful Report

Posted 2 months ago

Hello Kyle Many thanks for taking the time to leave you valuable comments. I was sorry to learn of the rare issue with your parcels delivery. Rest assured one of our Customer Services Team is working hard with our courier partners to resolve your enquiry and ensure your parcel is delivered safely. In the meantime thanks for the patience you have shown. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Worst steam mop ever! Bought the RSM16 more for a mop than all the other gadgets and it’s awful! So poorly made with so much movement in the handle trying to manoeuvre the mop. The toggles on the pads are such poor quality you can’t tighten it enough to actually stay on as it just loosens and falls off. Wouldn’t waste your time, stick to a regular mop”

Helpful Report

Posted 3 months ago

Hello Many thanks for your review for your Steam Mop. I was sorry to read our popular Steam Mop didn't meet your personal expectations. Here at Tower we are proud of our product range. Did you know that all of our products are supported by a 30 days money back guarantee as well as an initial 12 month warranty? One of our Team will be in contact with you to offer help and support to conclude your enquiry. Keith - Group Customer Services Manager.

Posted 3 months ago

“I bought a tower airfryer in March this year , the non stick tray is no longer ger non stick and the coating is peeling away , I have repeatedly e mailed to complain and request a new tray , it takes 5 working days for tower to get back to me and all I'm told is there is no stock available and keep checking back every 30 days , a worse customer service I've ever experienced, I'll never purchase from them again , stay away from this company would be my advice”

Helpful Report

Posted 3 months ago

Hello Phil, Many thanks for your valuable review regarding the rare issue with your Air Fryer. I was sorry to learn of the rare issue. In a bid to resolve your enquiry we did make an initial request for you to check back within 30days as we were expecting delivery of a spare tray which would have resolved your enquiry. As you contacted us with further details ahead of the 30 day period we moved to resolving your enquiry by providing a full replacement unit I trust this resolution is satisfactory for you and would like to offer my sincere and personal apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“Avoid. Purchased kamado XL. Came without brackets for side tables and handle . Customer service ignoring emails. After 1.5 month got brackets for handle , and 2 brackets for side tables, which are from different sides , and still can't use fully”

Helpful Report

Posted 3 months ago

Hello Tautvis Many thanks for your valuable comments regarding the missing parts for your BBQ. This is certainly a rare issue and I must offer my personal and sincere apologies for this. Rest assured steps are being taken to source the required parts for your BBQ and our Team will be in touch once they are received. Thanks for your patience. Keith - Group Customer Services Manager

Posted 3 months ago

“Mop arrived wet with water dripping out and the mop end was covered in crumbs / dirt. Has been 2 weeks and still haven’t had this issue resolved.”

Helpful Report

Posted 3 months ago

Hello Many thanks for taking the time to leave your valuable comments. I was sorry to learn of the rare condition in which your product was received - this is indeed a very unusual incident as all of our products are brand new. We did acknowledge and write to you with options to resolve your enquiry with us however as of today we are awaiting your response as to the options provided to you. In a bid to avoid any further delays one of our Managers has concluded your enquiry and confirmed the action we have taken. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“Never received lost parcel”

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Posted 3 months ago

“I received a damaged bin and contacted customer services immediately it took a week for them to ask for pictures and offer a tiny refund, still waiting for a response as would like a replacement”

Helpful Report

Posted 3 months ago

Tower is rated 4.2 based on 5,597 reviews