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Tower Reviews

4.2 Rating 5,629 Reviews
80 %
of reviewers recommend Tower
4.2
Based on 5,629 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 74%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Tower 5 star review on 10th October 2025
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Tower 5 star review on 10th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 7th October 2025
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252
Anonymous
Anonymous  // 01/01/2019
When buy hope it be better. Material looks cheap. The basket sometimes not close properly.
Helpful Report
Posted 1 year ago
Hi Thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to read your perception of your product - at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. To this one of our Customer Services Team will attempt to contact you to address your comments. Regards Keith - Group Customer Services Manager
Posted 1 year ago
We ordered our Air fryer on Friday and it arrived on Monday (26th February 2024) I have only used it once but very pleased with my first attempt at potatoe croquettes and fish. Standard delivery was superb. I am looking forward to experimenting in the future. I do think more recipes or ideas in the leaflet would be good, i.e. cooking times from fresh to frozen ( difference in time for frozen chips and frozen jacket potatoes compared to using fresh items,,,suppose I've got to experiment). Many thanks, Alan
Helpful Report
Posted 1 year ago
Hello Alan Many thanks for your 5 star comments about your Air Fryer from Tower. We were all delighted to read your fantastic words. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager
Posted 1 year ago
Love my new airfryer simple to use and easy clean up
Helpful Report
Posted 1 year ago
Hi Thanks for taking the time to leave your 5 star comments about your Air Fryer Here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager
Posted 1 year ago
Brilliant arrived on time and thanks
Helpful Report
Posted 1 year ago
HI Thanks for your 5 star review and indeed your valuable order. We were delighted your order was delivered on time by our courier partners. Keith - Group Customer Services Manager
Posted 1 year ago
Great iron
Helpful Report
Posted 1 year ago
Hi Gary Thanks for your 5 star comments about your Tower Iron. We hope you visit our website again very soon. Keith - Group Customer Services Manager
Posted 1 year ago
Brilliant air fryer. Best thing for cooking we ever bought. Simple, quick, economical and so easy to use.
Helpful Report
Posted 1 year ago
Hello George It was wonderful to read your 5 star comments about your Air Fryer. Here at Tower we love our Air Fryers too !!!! Keith - Group Customer Services Manager
Posted 1 year ago
It's neat, operates well and in my opinion outstrips it's rival for value for money. Both my wife and I love the option to placed the baskets at different levels. We are very happy with our purchase.
Helpful Report
Posted 1 year ago
Hi Ray Thanks for taking the time to leave your comments about your Tower product. We hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager
Posted 1 year ago
We just got a twin tower Airfryer at the weekend, we have used it loads since...so far so good 👍 My other Airfryer died on us we had it for 7yrs, & it was used everyday, fingers crossed this one stays with us for a long time, great price...would definitely recommend
Helpful Report
Posted 1 year ago
Hi Many thanks for your 5 star comments about your Air Fryer from Tower. We were delighted to read your Air Fryer is working well - should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Our sensor lid kitchen bin developed a fault. Customer Sevice response was excellent. It is unusual in modern times to have this level of customer care. I would thoroughly recommend this company .
Helpful Report
Posted 1 year ago
Hello Peter, Thanks for your wonderful review. Here at Tower we always endeavour to place our customers at the heart of everything we do and your comments have demonstrated we achieved this with your enquiry. With our best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Just purchased my first Air fryer, I can't wait to try it out. After looking at so many products on the market, I decided to go for the Tower dual basket air fryer. I was exceptionally pleased with the price and the turnaround from ordering to delivery was first class. I could spend ages writing a lot more but I've got loads of cooking to be getting on with....Very Happy Customer.
Helpful Report
Posted 1 year ago
Hello Lee, We love reading our customers comments especially when our products make them so happy. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service - if there are any enquiries in the future please feel free to drop us a message. Regards Keith - Group Customer Services Manager
Posted 1 year ago
I purchased this stand mixer after my Kenwood which had been handed down from my mother broke and the repairs were costly. I have now done several bakes using this mixer and i would say that it does the job, cakes are light and fluffy as they should be. The only negative is that it is a bit louder than my Kenwood was on the highest setting. Delivery was brilliant as it was delivered within 48hrs of ordering.
Helpful Report
Posted 1 year ago
Hello Shazia, What a wonderful review to receive about your Stand Mixer from Tower. The cakes you have made using your Stand Mixer sound delicious Regards Keith - Group Customer Services Manager
Posted 1 year ago
Very pleased with this product
Helpful Report
Posted 1 year ago
Hi Thanks for your 5 star comments about your Tower product. Your valuable order was appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager
Posted 1 year ago
As we're new to air fryers it took a bit of working out. We've only used it a few times but getting the hang of it now. Ideal for two/four people, cuts down cooking time, not too messy (best to wash after each use). We've been putting off getting one for a good while but now feel it has a place in our kitchen, though not totally replacing our oven.
Helpful Report
Posted 1 year ago
Hello Michael, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand new products may take some time to get accustomed to - that's why our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Bought a 31/2 litres Tower slow cooker this product is well made and very well packaged, it is simple to use and cleans very easily after use. Comes with a 3 year warranty for peace of mind, delighted with this product. Thank you
Helpful Report
Posted 1 year ago
Hi RJ, We were delighted to read your 5 star comments about your Tower Slow Cooker. Regards Keith - Group Customer Services Manager
Posted 1 year ago
It's smaller than I thought it would be but still ok. It's harder to clear than the single drawer one I already have. I can cook more than one thing in it. Early days yet still learning how to cook things in it.
Helpful Report
Posted 1 year ago
Hello Pauline Many thanks for your review about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Great. Serves its purpose
Helpful Report
Posted 1 year ago
Hello Judith Thanks for your 5 star comments and indeed your valuable order for your Tower product. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Great air fryer, best one I've had great price too. Highly recommend
Helpful Report
Posted 1 year ago
Hi Abby Thanks for your 5 star comments and kind recommendation for your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Air fryer stopped working on first go, heated for 2-3 mins then died. Replaced the fuse, still nothing. Very disappointed.
Helpful Report
Posted 1 year ago
I'm new to Air fryers. I am delighted with the Air fryer,I would highly recommend them to family and friends.The only downside to Air fryer is that the tuch buttons you have to press it a couple of times to get it to work I am getting the hang of it.
Helpful Report
Posted 1 year ago
Hello Kenneth Many thanks for your kind words about your Tower Air Fryer. It was great to see how your Air Fryer has made a fantastic addition to your kitchen. Should you have any enquiries about the operation of your Air Fryer please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Working very well big enough for my family i recommend this air fryer
Helpful Report
Posted 1 year ago
Hello Many thanks for your review and your recommendation of your Tower Air Fryer. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Tower is rated 4.2 based on 5,629 reviews