Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,629 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and it arrived fairly quick I love it it runs ok however on one of the draws there is a loud clanking sound that doesn’t seem to stop tried contact customer service as I have 3 year warranty and still waiting for a reply 4 weeks later”

Helpful Report

Posted 1 year ago

Hello Charlie Thanks for your valuable comments - we were delighted to read how much you love your Air Fryer. I have arranged for one of our Customer Services Team to contact you very soon regarding your enquiry Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Hi this is the second tower air fryer oven the first broke as the fan gave up. Needless to say I really rate your product and bought another. This is a fantastic product. I am a retired chef and colouring this product achieves is second to none”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments and for being such a loyal customer of Tower. Should you have any enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I found the Tower website very easy to navigate, with a great selection of products and models. Ordering was simple and delivery was prompt with excellent tracking information Thank you Tower.”

Helpful Report

Posted 1 year ago

Hello Lee, Many thanks for your kind feedback about the Tower website. I was delighted you found the website easy to navigate - we hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product , no issues so far 👌”

Helpful Report

Posted 1 year ago

Hi Lucas, Thanks for your 5 star comments about your Tower product. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Good quitlty and easy to use”

Helpful Report

Posted 1 year ago

Hello Joanne, Many thanks for your kind words and your valuable review. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality and speedy delivery.”

Helpful Report

Posted 1 year ago

Hello Carol, It was great to read that your order and delivery experience from Tower was a smooth one. Thanks for choosing Tower for the purchase of your product. Keith - Group Customer Services Manager

Posted 1 year ago

“I got sent a digital air fryer instead of the manual one that I ordered. I am now stuck with it because it was too complicated and inconvenient to send it back. Fortunately it works well so far.”

Helpful Report

Posted 1 year ago

Hi Bron, Thanks for taking the time to leave your valuable comments. We were sorry to read your comments when you mentioned you received the incorrect Air Fryer. In a bid to understand your enquiry further one of our Customer Services Team has messaged you directly. Keith - Group Customer Services Manager

Posted 1 year ago

“Very satisfied”

Helpful Report

Posted 1 year ago

Hi We were delighted to read how satisfied you were with your Tower product. Please feel free to visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely thrilled with my air fryer. I actually enjoy cooking now and find it easier and less fussy than my oven. Food is tasting great and not so much fat or oil in it. Very pleased I treated myself to this.”

Helpful Report

Posted 1 year ago

Hello Lin, Thanks so much for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic really happy with purchase. Item as described”

Helpful Report

Posted 1 year ago

Hi Thanks for your comments. It was great to read how your Tower product was as expected. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased a tower kettle from Boyes in warsop mansfield 8 days ago and am very very disappointed as it leaks near the on/ off switch and the handle gets very hot which can be dangerous”

Helpful Report

Posted 1 year ago

Hi Thanks for your review regarding the issue with your Tower kettle. Your review came as a surprise to us as we have had no previous contact from you. Arrangements have been made for one of our Customer Services Team to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Rubbish. Didn't work. Wasted a lot of ingredients trying different recipes. None worked. Returned. Still awaiting refund”

Helpful Report

Posted 1 year ago

“I've only cooked chips , seeing as I've only had it 2 days, I'm absolutely thrilled with it ! Spot on . Thank you tower”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your 5 star comments about your Tower product. Thank you for your valuable order - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The pans are a good weight and are performing very well. The only criticism is that the metal rimmed glass lids have trapped water that I can't remove.”

Helpful Report

Posted 1 year ago

Hi Daniel, Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we love hearing our customers feedback and recommendations. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It is priceless with all these savings in oil washing and presouc time enabled me do other things like baking my own bread in my own designed double hot plate i wish you consider developing my bread making oven for a very soecial cerealunkniwn to millions”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with the customer care”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review. Here at Tower we love providing quality products at affordable prices supported by great customer care. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Had a problem to get it to start. Once we sorted that out NO PROBLEMS. Ideal for the 2 of us.”

Helpful Report

Posted 1 year ago

Hello Karen Thanks for taking the time to leave your 5 star comments. I was pleased to read your Tower product is up and running problem free. rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent easy to use”

Helpful Report

Posted 1 year ago

Hello Chris, Many thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions. Keith - Group Customer Services Manager

Posted 1 year ago

“Looks more attractive than my last window vac. Works well. Great for condensation on windows, clearing up a wet bathroom and washing windows. 3 year warranty a big plus.”

Helpful Report

Posted 1 year ago

Hi Clare Many thanks for your comments and indeed your valuable order for your window vac from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love this airfryer, best thing I brought, so easy to use, would highly recommend it.”

Helpful Report

Posted 1 year ago

Hi Sue It was wonderful to read how much you love your Air Fryer. Here at Tower HQ we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,629 reviews