Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,541 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following product recall, my Tower air fryer has been replaced. Very impressed with the whole process & speed of receiving the replacement. However, all my kitchen gadgets are black & silver. As was my air fryer. The replacement is an awful taupe colour. As it is so different , it would just have been nice to be asked if this was acceptable rather than just sending it.”

Helpful Report

Posted 17 hours ago

“Received a voucher to use on site due to recalled air fryer. Ordered a new microwave and paid for next day delivery. The microwave was badly damaged but no damage to box or packaging which seems like damaged before packaging! Contacted Tower who arranged a new one on Wednesday to be sent by fastest delivery option which got delivered Saturday! I asked for my next day postage to be reimbursed, which they did as all in all the product took 9 days in total. This microwave is very nice to look at, works fine plus 3 year warranty.”

Helpful Report

Posted 17 hours ago

“The customer service response time is inadequate. I sent an email three days ago and have not received any reply. At this rate, I might not get a response until next month. Additionally, the website needs updating to improve its efficiency. Orders cannot be modified or canceled without contacting customer service, which also does not respond. It takes several days to prepare orders, and items I ordered are still pending after four days. If the online service is not functioning properly, it would be better to shut it down.”

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Posted 17 hours ago

“My new Tower Air Fryer 8 L is superb it cooks the food very quickly, and all The family enjoyed it. It saves money and time.👍 I am just sad that the Brand name is removed from the Air Fryer”

Helpful Report

Posted 1 day ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. I was so pleased to read how you and your family enjoy using your Air Fryer. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 day ago

“Great service from Sophie at Tower new aifryer arrived very promptly after my old one had packed up”

Helpful Report

Posted 2 days ago

Hello Andrew Many thanks for taking the time to leave your 5 star review. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 1 day ago

“Really impressed with the recyclable (and probably already recycled) packaging materials in the steam generator iron. Even the plug pins cap! Well done, a pleasant surprise.”

Helpful Report

Posted 3 days ago

Hi Iain Thanks for your kind words about Tower. Here at Tower we recognise the importance of protecting our environment and this is reflected in allof our packaging within our products, Best wishes Keith - Group Customer Services Manager

Posted 1 day ago

“Great product, works well but suited more for a family amount of ironing than a single person.”

Helpful Report

Posted 4 days ago

Hello Many thanks for taking the time to leave your kind words about your Tower product. Rest assured our Customer Services Team are always available to support with any enquiries you may have. Keith - Group Customer Services Manager

Posted 1 day ago

“Seems ok at the moment make great smoothies, that’s all I’ve done in it at the moment”

Helpful Report

Posted 1 week ago

Hello Pam Many thanks for your 5 star comments. I was delighted to read how you are using your Tower product. If we can help in anyway our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 week ago

“My Tower Air Fryer was recalled back in April due to it being a fire hazard. I followed the instructions and was advised I would receive a replacement. After waiting over a month I followed up with an email. It was only then I was offered the 7.2L Digital Air Fryer 1650w as what they previously offered was a lower spec and not suitable for me and my family. It is now nearing the end of June and I am still without my Air Fryer as I was required to cut the power cord and send pictures of this as evidence, which I did. The tracking information provided to me shows the parcel keeps getting "lost" or returned to sender, with no explanation. I have chased this up with Evri the delivery service with no luck. They keep telling me to get in touch with the sender. I would greatly appreciate it if somebody at Tower could ensure that my 7.2L Digital Air Fryer 1650W is sent to my Dublin, Ireland address and ensure that it will not be returned to sender. Please can someone at Tower contact me to resolve this very frustrating issue.”

Helpful Report

Posted 1 week ago

Hello Kyle Many thanks for taking the time to leave you valuable comments. I was sorry to learn of the rare issue with your parcels delivery. Rest assured one of our Customer Services Team is working hard with our courier partners to resolve your enquiry and ensure your parcel is delivered safely. In the meantime thanks for the patience you have shown. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Excellent product recommend to anyone does exactly what it says”

Helpful Report

Posted 1 week ago

Hello Many thanks for taking the time to leave your 5 star review. I was delighted to read how your expectations have been met with your Tower product Keith - Group Customer Services Manager

Posted 1 week ago

“Reasonable ‘ish,’ price for a white plastic 1 litre kettle. I bought it as I live alone and I don’t need it any bigger. I really don’t know why they can’t be made in different colours, especially given the cost of it!?”

Helpful Report

Posted 1 week ago

Hello Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback and we have passed your recommendations to our Buying Team. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Just tried my steamer for the first time and it was brilliant. Will save me loads of time and no need to wrestle with the ironing board”

Helpful Report

Posted 1 week ago

Hello Joan Thanks for your wonderful comments about your Garment Steamer from Tower. Everyone at Tower HQ was delighted to read your kind words and appreciates your valuable order. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“Great product, does what it says on the tin 😉😁”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your 5 star comments about your Tower product. I was pleased to read your Tower product meets your expectations. If we can help with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Good Quality And Fast Delivery”

Helpful Report

Posted 2 weeks ago

Hello Melvin Many thanks for taking the time to leave your 5 star review. I was so pleased to read about the smooth order and delivery experience for your Tower product. Rest assured our customer service team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Lovely sir fryer at good value.”

Helpful Report

Posted 3 weeks ago

Hello Sara Thanks for your wonderful comments about your Tower Air Fryer. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 weeks ago

“The price was competitive. The air fryer was easy to use. Very pleased.”

Helpful Report

Posted 3 weeks ago

Hello Many thanks for your 5 star review Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 3 weeks ago

“Very good product would amend”

Helpful Report

Posted 3 weeks ago

Hi Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 3 weeks ago

“Worst steam mop ever! Bought the RSM16 more for a mop than all the other gadgets and it’s awful! So poorly made with so much movement in the handle trying to manoeuvre the mop. The toggles on the pads are such poor quality you can’t tighten it enough to actually stay on as it just loosens and falls off. Wouldn’t waste your time, stick to a regular mop”

Helpful Report

Posted 3 weeks ago

Hello Many thanks for your review for your Steam Mop. I was sorry to read our popular Steam Mop didn't meet your personal expectations. Here at Tower we are proud of our product range. Did you know that all of our products are supported by a 30 days money back guarantee as well as an initial 12 month warranty? One of our Team will be in contact with you to offer help and support to conclude your enquiry. Keith - Group Customer Services Manager.

Posted 3 weeks ago

“Good Vale for money”

Helpful Report

Posted 3 weeks ago

Hello Sonia Many thanks for your kind words for your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 weeks ago

“I bought a tower airfryer in March this year , the non stick tray is no longer ger non stick and the coating is peeling away , I have repeatedly e mailed to complain and request a new tray , it takes 5 working days for tower to get back to me and all I'm told is there is no stock available and keep checking back every 30 days , a worse customer service I've ever experienced, I'll never purchase from them again , stay away from this company would be my advice”

Helpful Report

Posted 3 weeks ago

Hello Phil, Many thanks for your valuable review regarding the rare issue with your Air Fryer. I was sorry to learn of the rare issue. In a bid to resolve your enquiry we did make an initial request for you to check back within 30days as we were expecting delivery of a spare tray which would have resolved your enquiry. As you contacted us with further details ahead of the 30 day period we moved to resolving your enquiry by providing a full replacement unit I trust this resolution is satisfactory for you and would like to offer my sincere and personal apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 weeks ago

Tower is rated 4.2 based on 5,541 reviews