Tower Reviews - Read 1,905 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Tower 5 star review on 28th September 2020

Tower 5 star review on 27th September 2020

Tower 5 star review on 2nd September 2020

T Cave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Tower kettle from you in May 2020 and it is broken. I have emailed countless times and all I get is auto responses and one actual response asking me to respond? How can I respond to nothing? It is two weeks now since I tried contacting you for a replacement and I cant get any sensible response. Your phone lines are closed and you dont respond to email. Filling in the warranty claim form just generates auto responses. I would advise anyone NOT to buy from this company”

Posted 11 hours ago

“I bought a rotating mesh frying basket two days ago and paid for next day delivery. I'm still waiting for it to be delivered. To date, I still haven't received a courtesy text or an email letting me know when I will be getting them. Customer Service isn't great as they haven't replied to any of my emails.”

Posted 1 day ago

“Microwave brought 12th April 2021.Problem extending
my guarantee on website.”

Posted 3 days ago

“Products are fine , such a shame that like most other websites finding your way around them are a nightmare. I want to extend my warranty, but no directions as how to do this. Do we just have to guess?. Please get someone with COMMON SENSE to sort this.”

Posted 3 days ago

“Absolutely rubbish. I order an air fryer over a week ago for next day delivery. Well I can tell you the chicken has grown feathers waiting for it to be delivered. Contacting Tower is a joke the phone number jsut tells you they can't answer the phone due to covid and the email says someone will get back to you. The live chat just tells you message sent they will get back to you. Well Covid does not seem to have stopped any other company from answering the phones. I have to complain before the product has even arrived. Customer service is rubbish”

Posted 5 days ago

Jacqui, that is how we want yours chickens to be. I will get one of the team to contact you now on email (I don;t have your mobile). Thanks DJ

Posted 5 days ago

“BE careful purchasing products from this company. I purchased an Air Fryer which only lasted 6 months and used only a handful of times but the main problem came when I tried to arrange for it to be returned or refunded. I kept getting email after email saying the exact same thing and never answering my questions, 2 weeks later the same emails were still going back and forth so I gave up and have demanded a refund so I can purchase an Air Fryer from s company with good customer service and one that is willing to help when issues arise - unlike Tower! Extremely disappointed.”

Posted 1 week ago

“Just bought a carpet washer Great
It would be even better if I could register it but the problem is it does not recognise it after I put in all the information
Hope the carpet washer works better than your warranty web site or this is going back to the shop”

Posted 1 week ago

“Accurate gasket and very helpful customer service.”

Posted 1 week ago

“the phenolic handles are not suitable for purpose, they break very easily if dropped by accident or knocked they more or less shatter, because it is so delicate. need stronger and sturdier materials.”

Posted 1 week ago

“I cannot comment on the fryer as i bought is as a gift for a friend. she said she likes it but i'm not sure whether she has used it”

Posted 1 week ago

“I ordered the brushed steel version, & got black! Adding insult to injury, when I registered the guarantee, entering the model number gave me a pic of the brushed steel version that I didn't actually get. Tried entering the only other number on the base (no "serial number" shown) but that wasn't accepted. And as if that wasn't enough, enclosed paperwork offered a FREE extended guarantee, but on registering, got just the standard.

I will never buy a Tower product again. Especially as it was only when I turned it upside down to try & find the (non-existent) serial number, I found it was made in China. I haven't knowingly bought Chinese-made products for 40+ years & think that where your products are made should be obviously stated on your website. There was also no free delivery, as promised when I started the order.

VERY disappointed customer.”

Posted 2 weeks ago

“Very disappointed by electric knife and Tower customer service. Knife Supplied with cable 0.8m long which limits use and not 1.2m as specified. Customer Services say spec. is wrongly advertised - Appalling”

Posted 2 weeks ago

“Great to cook with but delicate finish soon wears off
Reviewed in the United Kingdom on 30 March 2021
Brilliant non stick easy to use pan hugely let down by a fragile exterior coating worn through to bare metal after less than three months. Tower had absolutely no interest of addressing the problem only to say they do not give any warranty for external finish. Pan was used on a gas hob. Worth noting that some of the additional pans purchased at the same time are now showing bare metal near the base.”

Posted 2 weeks ago

“Cheap build quality. Cavaleta coffee machine simply does not work. If you want to spend hours fiddling about emptying the vessel refilling trying again etc. then buy a Tower. If you want a coffee buy a different brand.

Also, how can the call centre STILL be closed due to covid. It's over a year. Your inability to take a call matches your inability to produce a decent quality product.”

Posted 3 weeks ago

“Really disappointed and let down!
I bought a Tower Ice Diamond 28cm Non Stick and after ONE weeks worth of use the coating is bubbling off and Tower will do nothing about it, saying I have used something abrasive on it which I definitely have not, unless silicon is abrasive. I feel totally let down and after spending over £200 on new saucepans I feel I have been robbed!”

Posted 3 weeks ago

“Please do not buy Tower, they are very lightweight and the kettle broke within months.

Customer service is a joke , they took a month to action then said we were outside the 6 month time frame and had some evidence of scale inside .

Total rubbish

I now have to buy all new kitchen Wear to have it matching.”

Posted 3 weeks ago

“We bought a Tower 58ml bin in September 2029. When swiping to open the flap not only opened but flew off its hinge. I sent a request for help to Tower sending pictures and invoice. The response from Louise was shocking. Basically, nothing to do with us, made. Go back to your supplier.
We have lots of Tower products at home. After this experience be assured I'll never buy Tower ever again.”

Posted 3 weeks ago

“I ordered a basket for a air fryer 17021, but I have received the drawer that the basket fits into , I have sent an email notification to tower but I have received no reply.”

Posted 3 weeks ago

“Where is the five year guarentee?”

Posted 4 weeks ago

If you go to https://registermywarranty.co.uk/ and register your product, then you will get the 5 year warranty if it applies. I can not see what product you have bought.

Posted 4 weeks ago

“Great product does all cooking products perfectly easy to experiment with items saves electric”

Posted 1 month ago

Tower is rated 4.20 based on 1,905 reviews