Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,523 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst steam mop ever! Bought the RSM16 more for a mop than all the other gadgets and it’s awful! So poorly made with so much movement in the handle trying to manoeuvre the mop. The toggles on the pads are such poor quality you can’t tighten it enough to actually stay on as it just loosens and falls off. Wouldn’t waste your time, stick to a regular mop”

Helpful Report

Posted 17 hours ago

“Good Vale for money”

Helpful Report

Posted 1 day ago

Hello Sonia Many thanks for your kind words for your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 hours ago

“I bought a tower airfryer in March this year , the non stick tray is no longer ger non stick and the coating is peeling away , I have repeatedly e mailed to complain and request a new tray , it takes 5 working days for tower to get back to me and all I'm told is there is no stock available and keep checking back every 30 days , a worse customer service I've ever experienced, I'll never purchase from them again , stay away from this company would be my advice”

Helpful Report

Posted 2 days ago

“Avoid. Purchased kamado XL. Came without brackets for side tables and handle . Customer service ignoring emails. After 1.5 month got brackets for handle , and 2 brackets for side tables, which are from different sides , and still can't use fully”

Helpful Report

Posted 5 days ago

Hello Tautvis Many thanks for your valuable comments regarding the missing parts for your BBQ. This is certainly a rare issue and I must offer my personal and sincere apologies for this. Rest assured steps are being taken to source the required parts for your BBQ and our Team will be in touch once they are received. Thanks for your patience. Keith - Group Customer Services Manager

Posted 2 days ago

“Easy to use. Made this for the first use. Definitely recommend”

Helpful Report

Posted 5 days ago

Hello Annette Thanks for taking the time to leave your review and photograph of your Tower product. I was so pleased to read how easy to use you were finding your Tower product. If we can help with any enquiry in the future please drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 3 days ago

“Happy so far , easy use , not overly priced works well light and compact would recommend”

Helpful Report

Posted 6 days ago

Hello Kilkenny Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 5 days ago

“I bought the Xpress Steam Generator Iron to replace my Tefal and i can honestly say it makes ironing a pleasure! Fab! Would definitely recommend :)”

Helpful Report

Posted 6 days ago

Hello Susie Thanks for your great comments. I was delighted to read how much of a pleasure ironing is now with our Xpress Steam Generator iron. Keith - Group Customer Services Manager

Posted 5 days ago

“Excellent product wish I had brought one sooner?”

Helpful Report

Posted 1 week ago

Hello Mark Thanks for your 5 star comments and indeed your valuable purchase from Tower. Our Customer Services Team are always on hand to help with any enquiries you may have in the future so if we can help please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 5 days ago

“I wasn’t sure what to expect my Ninja air fryer dies so I went for the tower dues layer air fryer and we are impressed Cooke’s great and has the sync setting allowing two different foods to be ready at the same time really happy”

Helpful Report

Posted 1 week ago

Hello Peter Thanks for taking the time to leave your wonderful comments about your Air Fryer from Tower. Everyone here at Tower HQ was delighted to read your kind words and indeed to receive your valuable order. Keith - Group Customer Services Manager

Posted 1 week ago

“Brought my new air fryer a week ago must say it’s the best item I’ve ever brought very easy to use”

Helpful Report

Posted 1 week ago

Hello Mrs Dudley Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us. I was delighted to read your kind words about your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Mop arrived wet with water dripping out and the mop end was covered in crumbs / dirt. Has been 2 weeks and still haven’t had this issue resolved.”

Helpful Report

Posted 1 week ago

Hello Many thanks for taking the time to leave your valuable comments. I was sorry to learn of the rare condition in which your product was received - this is indeed a very unusual incident as all of our products are brand new. We did acknowledge and write to you with options to resolve your enquiry with us however as of today we are awaiting your response as to the options provided to you. In a bid to avoid any further delays one of our Managers has concluded your enquiry and confirmed the action we have taken. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 days ago

“I recently purchased this small slow cooker, and it has truly transformed my cooking experience! The quality of this appliance is outstanding—sturdy, efficient, and perfectly sized for my needs. As someone with a busy lifestyle, finding time to prepare healthy meals can be a challenge. This slow cooker has been a game-changer for my diet. I can easily toss in fresh ingredients in the morning and come home to a delicious, nutritious meal ready to enjoy. The even cooking ensures that everything is perfectly tender and packed with flavor, without any fuss. I love how it allows me to control the ingredients and portion sizes, making it easier to stick to my dietary goals. If you're looking for a reliable slow cooker that helps simplify meal prep while maintaining the quality of your food, I highly recommend this one! It’s become an essential part of my kitchen and my health journey.”

Helpful Report

Posted 1 week ago

Hello Numan Many thanks for taking the time to leave your 5 star comments about your Slow Cooker from Tower. Here at Tower we love providing quality products at affordable prices which help our customers who we know have busy lifestyles. If we can help with any enquiry in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Out of 7 items in the package only the two lids were undamaged. Each pan and frying pan was severely deformed and do not sit flat. I emailed Tower and also notified them on X but the first thing they have done is ask me to write a review! Unbelievably bad. Avoid. I’m now trying to get my money back!”

Helpful Report

Posted 1 week ago

Hello Suzanne Many thanks for taking the time to leave your valuable comments and image of the condition in which your pan set was received. Rest assured this will prove extremely useful when we address your experience with our courier partners. On behalf of our courier partners please accept my sincere and personal apologise. I was pleased to learn once your enquiry came to light with our Customer Services Team we acted quickly to resolve your enquiry by way of a replacement pan set. Once again please accept my apologies for any inconvenience cased. Keith - Group Customer Services Manager

Posted 3 days ago

“It was a gift . Very nice looking toaster . Works very well”

Helpful Report

Posted 1 week ago

Hello Thanks for your 5 star comments about your Toaster from Tower. If we can help with any enquiry you may have our Customer Services team are always available. Keith - Group Customer Services Manager

Posted 1 week ago

“John sawyer .Hi all just purchased your Air Fryer from Iceland in Sudbury Suffolk ,what A fantastic Appliance and the User Manual is so clear to read the layout off information was So easy To Read,well done to How done the Lay out Thanks ,and Happy Me.”

Helpful Report

Posted 2 weeks ago

Hello John It was wonderful to read your kind words about your Air Fryer and the accompanying Instruction Manual. Thanks for your valuable purchase - we hope you visit our website soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“Fabulous cordless Iron..had bought this last year and made use of it today in Goa India. Still good. M loving it... Proud to have one with me. Everyone at home are amazed. Now they all can press their outfit anywhere in the house. Just charge and press.”

Helpful Report

Posted 2 weeks ago

Hello Ashley Thanks for taking the time to leave your 5 star comments about your cordless iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Simple to use and does the job and really good price 💯 it was a very kind gift off friends and I’m very happy with it”

Helpful Report

Posted 2 weeks ago

Hello Kay It was great to read your 5 star review about your Tower product. Thanks for being such a great customer of Tower Keith - Group Customer Services Manager

Posted 1 week ago

“Neat and light, easy to use and clean, great value!”

Helpful Report

Posted 2 weeks ago

Hello Nicky Thanks for your 5 star review. Here at Tower our customers comments and feedback are so important to us. We hope you visit our Tower website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“Great microwave, it arrived very quickly and works well. The only issue was that the plate they sent with it was too big, it fits inside but at a slant and won't spin”

Helpful Report

Posted 2 weeks ago

Hello Curtis Thanks for taking the time to leave your valuable comments. I was pleased to read your microwave arrived safely and on time Rest assured one of our Team will be in contact with you very soon to help with your microwave plate Keith - Group Customer Services Manager

Posted 1 week ago

“I received a damaged bin and contacted customer services immediately it took a week for them to ask for pictures and offer a tiny refund, still waiting for a response as would like a replacement”

Helpful Report

Posted 2 weeks ago

Tower is rated 4.2 based on 5,523 reviews