Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,456 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice replacement item delivered 7 days after despatch many thanks”

Helpful Report

Posted 1 week ago

Hi Marilyn Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us and it was so pleasing to read about the delivery experience for your replacement product. Keith - Group Customer Services Manager

Posted 1 week ago

“Found out on Saturday that my air fryer was being recalled.It was easy to apply for a new one.My replacement arrived today, Tuesday, very quick service,thank you.”

Helpful Report

Posted 1 week ago

Hello June It was wonderful to read about your quick and efficient experience with Tower. If we can help with any enquiry in the future we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Excellent customer service from Ezmie when my air fryer malfunctioned.”

Helpful Report

Posted 1 week ago

Hello Linda, Many thanks for taking the time to leave your 5 star comments. I was delighted to tread how Ezmie from our Customer Services Team helped with your recent enquiry. Ezmie is one of the many stars we have hereat Tower who love helping our customers with their enquiries. Keith - Group Customer Services Manager

Posted 1 week ago

“It’s really good and cooks food really nicely. It took me a while to learn how to use it but it’s all good now. I still don’t know what setting for some foods that are not options on tab but I still really love this airfyer”

Helpful Report

Posted 1 week ago

Hello Thanks for your valuable comments about your Air Fryer. Here at Tower we understand on occasions new products may take a little time to get accustomed to - that's why our Customer Services Team are always available to help whenever needed. If we can help with anything please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“There were surface scratches on one side of the airfryer which was disappointing”

Helpful Report

Posted 1 week ago

Hello Steven, Thanks for your very valuable feedback. I was sorry to learn of the rare issue with your Air Fryer. One of our Customer Services Team will be in contact very soon to see how we can help with your enquiry. Keith - Group Customer Services Manager

Posted 1 week ago

“Very fast replacement and good service happy with the new one”

Helpful Report

Posted 1 week ago

Hello Ellie Thanks for your kind words about your Tower product. We were delighted to read how happy you were with your product. Keith - Group Customer Services Manager

Posted 1 week ago

“Quick replacement of the recalled model, a upgrade we'll appreciated.”

Helpful Report

Posted 1 week ago

Hello William Thanks for your 5 star comments about your replacement Air Fryer. If we can help in anyway in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Reliable and efficient. Follow set up instructions and enjoy the benefit. Happy with the product.”

Helpful Report

Posted 1 week ago

Hi Kenny Thanks for your kind words. If we can assist with any enquiry you may have in the future please feel free to drop us a line. Keith - Group Customer Services Manager

Posted 1 week ago

“After hearing my air fryer was being recalled for safety reasons, I received a replacement model within 2 days. Thank you so much for the prompt service”

Helpful Report

Posted 1 week ago

Hello Thanks for taking the time to leave your 5 star comments about your recent contact with Tower Customer Services. Here at Tower our customers comments and feedback are so important to us. Keith - Group Customer Services Manager

Posted 1 week ago

“I love my Halogen oven you can see it a top quality product that with care will last years. The Halogen oven was very well priced, making affordable for most people and ideal for those with large families. The oven is also a great way to lower bills. I am absolutely delighted with the product”

Helpful Report

Posted 1 week ago

Hello Toby What a wonderful review to receive about your Halogen Oven - thankyou !!! We hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Had a product recall. Replacement came very quickly. Excellent service 👏”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your kind review about your recent experience with Tower. If we can assist in anyway in the future please feel free to drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“My wife purchased a tower cordless iron ,fantastic smooth and easy to use even for a male like myself.”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your wonderful comments about your cordless Steam Iron from Tower. We hope you visit our website again very soon to checkout our great range of products and services. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Amazing. Got it for Mother's Day. Simple and easy to operate. Really impressed”

Helpful Report

Posted 2 weeks ago

Hello Elizabeth Thanks for your 5 star comments about your Tower product. I was delighted to read how impressed you were with your product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Brilliant company and service!.”

Helpful Report

Posted 3 weeks ago

Hello Joel Many thanks for your kind words about Tower and the service you have recently received from us. Our Customer Services Team are always available so if we can assist with anything in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Brilliant!!”

Helpful Report

Posted 3 weeks ago

Hello Thanks for your brilliant comments about your Tower product. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 3 weeks ago

“Im so happy for choosing tower 😙😙🫀”

Helpful Report

Posted 3 weeks ago

Hello Thanks for your wonderful 5 star comments. Here at Tower we love reading our customers comments and feedback. Your valuable order was greatly appreciated by everyone at Tower HQ Keith - Group Customer Services Manager

Posted 3 weeks ago

“Love my tower panini press but no scraper for the grill inside”

Helpful Report

Posted 3 weeks ago

Hello Thanks for your kind words about your Panini Grill. I have arranged for one of our Team to contact you to discuss the scraper. Best wishes Keith - Group Customer Services Manager

Posted 3 weeks ago

“Took me ages to be persuaded to buy one. All were telling me of the benefits, but am not tecno age. Relented a few month ago, and was so hooked, and shocked myself how easy mine is to use. So good I now have two!”

Helpful Report

Posted 3 weeks ago

Hello Jackie Many thanks for your kind words about your Tower product. It was great to read that you were hooked that much with your Tower product that you purchased a second product. Best wishes Keith - Group Customer Services Manager

Posted 3 weeks ago

“Bought this of Amazon and I have carers and they have all commented on how good it is and how easy it is to use and clean.”

Helpful Report

Posted 3 weeks ago

Hello Lyn Thanks for your great comments and indeed your valuable order. We were delighted to read your comments about how good your Tower product is. If you need any help in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 3 weeks ago

“Disappointed, as after feeling like ripped off. I failed to receive part of me order. 1st of all why do separate items for what you can't do without the base grill trays”

Helpful Report

Posted 3 weeks ago

Hello Christopher Thanks for your valuable comments which came as a surprise to us. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn of the rare issue of the missing part for your product. When we were made aware of your missing part we took the speedy corrective action to dispatch the required part to you. This was dispatched prior to your comments being received. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 weeks ago

Tower is rated 4.2 based on 5,456 reviews