Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,990 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,990 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just brought one today am going to try it the last one I brought fell to bits no joke so this is a big step for ya product”

Helpful Report

Posted 1 week ago

Hi Thanks for taking the time to leave your comments. We were surprised to read your review as, from the details received, we have no record of any previous contact from you. One of our Customer Services Team will be contacting you very soon to understand your review in a bid to offer any assistance you may need. Keith - Group Customer Services Manager

Posted 4 days ago

“I loved my new air fryer I brought this model on 14th July 2023. Within 2 months the light had gone. In it I did contact tower who told me to return it to Argos. But I decided I liked it so much I thought it just a light I will use it without the light and it was fine. Did all I need it to do and more haven’t used my over since I got it. The last night while cooking dinner for myself and husband after coming back from a hospital trip where he had a small operation. Just before it had finished it went bang and stopped working. Thinking could be a fuse I change that but no still not working ! As I loved this one so much we bought a replacement one and thought I would take the broken one back to argos where we brought it and they where really helpful and said we could replace it or give us a voucher refund as it was less then a year old so as we had already replaced it we took the refund voucher! I am just hoping and praying the new one we have will last longer then the last one as I am 73 years and was thinking about buying a different make. But decided to stick to the one I know? Argos where really good but tower could have been better as it is the product! And the light seams to be a manger problem. With this model with no way of replacing the light?”

Helpful Report

Posted 1 week ago

Hi Thanks for your review which came as a surprise to us as from the details received on your review we have no previous record of any communication from you. Our Customer Services Team are always available to help. One of our Customer Services Team will be contacting you very soon to understand you comments further. Keith - Group Customer Services Manager

Posted 4 days ago

“Why are the replacement drawers always out of stock”

Helpful Report

Posted 4 weeks ago

Hi Thanks for your comments. We were surprised to read your review as we have received no enquiry from you previously. One of our Customer Services Team have contacted you. Regards Keith - Group Customer Services Manager

Posted 3 weeks ago

“Great value and looks good. Still need to use the microwave more to know if it works as well as my previous one.”

Helpful Report

Posted 1 month ago

Hello Ro Thanks for taking the time to leave your comments. Our Customer Services Team are always available should you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Still getting used to it”

Helpful Report

Posted 1 month ago

Hi Thomas, Thanks for your comments. Here at Tower we understand that new products may take a little time to get accustomed to. That's why our Customer Services Team are always on hand to help if needed. Keith - Group Customer Services Manager

Posted 1 month ago

“Haven't used it yet🤔”

Helpful Report

Posted 1 month ago

HI Thanks for your comments. Should you require any assistance with your product from Tower please be assured our Customer Services Team are always on hand to help. Keith - Group Customer Services Manager

Posted 1 month ago

“Love it can’t work it”

Helpful Report

Posted 1 month ago

Hi Emily, Thanks for taking the time to leave your comments. Your review confirming 'cant work it' came as a surprise to us as we have no record of any previous contact from you. Our Customer Services Team are always available to help you - one of our Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Rather disappointed in this. I've had Tower air fryer before, so was happy to buy this larger one. I find it very difficult yo read the icons on the machine. They are quite small and very dull, the back-light is just not bright enough. Because I find it very difficult to read I don't use it. Fir me it was a waste of money. Its just sat on the kitchen counter. I keep going back to it ftom time to time hoping I can get use to it but it hasn't happened in the past 4 months I've had it. So this model a 2600w dual basket air fryer model T17100 9liter is a no no.”

Helpful Report

Posted 1 month ago

Hi Thanks for taking the time to leave your comments. It was disappointing to read how our very popular Air Fryer did not meet your expectations. In a bid to understand and resolve your enquiry one of our Customer Services Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Price reasonable good cooker but missing a recipe book in the pack which it shows on internet a bit disappointed”

Helpful Report

Posted 1 month ago

Hi James, Many thanks for taking the time to leave your comments about your Cooker. I was sorry to read about the missing Recipe Book. One of our Customer Services Team will be in contact very soon - it only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 month ago

“Excellent Quality”

Helpful Report

Posted 2 months ago

Hi Thanks for your review about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“My daughter bought me an Air Fryer for Christmas. Overall it works well, however the small black protectors on the grill plate do not. They fall off and already one has split. Is it possible to get replacements.”

Helpful Report

Posted 2 months ago

Hi Kathleen, Thanks for your kind words about your Tower Air Fryer. I was sorry to learn about the rubber feet for your grill plates. rest assured one of our Customer Services Team will be in touch very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“When buy hope it be better. Material looks cheap. The basket sometimes not close properly.”

Helpful Report

Posted 2 months ago

Hi Thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to read your perception of your product - at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. To this one of our Customer Services Team will attempt to contact you to address your comments. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Ordered and it arrived fairly quick I love it it runs ok however on one of the draws there is a loud clanking sound that doesn’t seem to stop tried contact customer service as I have 3 year warranty and still waiting for a reply 4 weeks later”

Helpful Report

Posted 2 months ago

Hello Charlie Thanks for your valuable comments - we were delighted to read how much you love your Air Fryer. I have arranged for one of our Customer Services Team to contact you very soon regarding your enquiry Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Areo crisper Came dented, so it wasnt sitting right in the fryer, i managed to knock it out and it popped out as it should of been, now sits right and works as it should, i love it”

Helpful Report

Posted 3 months ago

Hello April, Thanks for taking the time to leave your valuable comments I was sorry to learn of the condition of your Tower product upon its arrival. Rest assured our customer services team are always available to help with any enquiries you may have. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Delivery should be available to a shop. Took over a week to finally get my product delivered. Would have been better if I could collect from a shop instead.”

Helpful Report

Posted 3 months ago

Hi Many thanks for your valuable comments about the delivery of your recent order. I was sorry to learn of the delays - rest assured this will be addressed with our courier partners. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Very basic & perfect for a 93 year old to use, warms tinned soup up well,thank you. We paid Tower for next day delivery which unhappily we did not receive. Its wrong to charge for a service that you can not fulfil.”

Helpful Report

Posted 3 months ago

Hi We were sorry to read about the rare delays with the delivery of your parcel. Our courier partners work extremely hard especially at this time of year to ensure our customers parcels are delivered safely. Rest assured one of our Team will be in contact with you very soon to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Not happy with the timer dial. Inaccurate and I wish they had chosen digital.”

Helpful Report

Posted 3 months ago

Hi Paul, Thanks for taking the time to leave your valuable comments. I was sorry to learn your Tower product didnt meet your expectations. I have arranged for one of our Team to contact you very soon to understand your enquiry and to see how we can help. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Well I was really looking forward to this but unfortunately it was far to big there I had to return it well that was not easy at all eventually I managed to find the customer service number and after a couple of goes finally got them to arrange a pick up now I'm wondering how long I will have to wait for my refund Tower appliances are good but unfortunately it is difficult to get spares”

Helpful Report

Posted 3 months ago

Hi Anne, Many thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to learn about the delay with your refund - rest assured one of our Leadership team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 3 months ago

“tower has not made me happy instructions are terrible on how to use this air fryer being pensioners and not computer savvy my son is writing this why no paper booklet to read on using this item”

Helpful Report

Posted 3 months ago

Hi John, I was sorry to read your comments about the Instruction Manual for your Air Fryer. Rest assured your comments have been noted. Our Customer Services Team are always available to help Regards Keith - Group Customer Services Manager

Posted 3 months ago

“After purchasing a towe waffle make a was very pleased with results, I thought I'd give there air fryer a go, read instructions a few times did a trail run, noticed only the top level got hot, had to keep rotating the shelves to get everything cooked which seemed to take a lot longer than my oven, after the cycle had finished and food was cooked, half the food was cold, thought I was doing something wrong, checked reviews and a few had same problems as me, will be returning after xmas”

Helpful Report

Posted 4 months ago

Tower is rated 4.2 based on 4,990 reviews