Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,634 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Ceraglide 3100W Steam Iron , no problem with iron but find the cord is not long enough . I have problems reaching end of ironing board , so very disappointed with it x Such a shame as no problems otherwise .x”

Helpful Report

Posted 2 weeks ago

Hello Lorraine Thanks for your valuable feedback regarding your Ceraglide Steam Iron. Here at Tower our customers comments are very valuable to us as they allow us to review and wherever required improve upon the products and services we offer. Rest assured your comments have been passed across to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Too early for full review so far good”

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Posted 2 weeks ago

Hello Dave Thanks for your comments regarding your Tower product. We understand new products may take a little while to get accustomed to. If you do have any enquires please be assured our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Clean lines and clear digital display makes the unit fit well in our kitchen. The preset cooking options have so far been spot on, pizzas, chips, toast etc have all come out perfect. Only criticism really, is not sure why they have reduced the size of the rotating basket from our much smaller Tower 11lt air fryer, same diameter basket but shorter in length with a much wider cavity to put it in, a few inches of wasted space in my opinion, and it would allow a greater area for crisping, instead of cramming food items inside rather than having to do multiple batches. The unit does emit very hot air, and although I have the minimum distance above, the cupboards can get quite hot. We had the 11lt 5in1 air fryer, it was our main oven for 4 years,but unfortunately it started to turn off part way through cooking and the display disappeared when it got up to temperature. The display on the Vortex is larger and clearer, and is much easier to use and clean. I can honestly say we are very happy having made the change.”

Helpful Report

Posted 2 weeks ago

Hello Steve Many thanks for taking the time to leave your very valuable comments. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. If we can help with any enquiry please feel free to drop us a message -we'd love top hear from you. Keith - Group Customer Services Manager

Posted 2 weeks ago

“N/A n/a n/a n/a”

Helpful Report

Posted 3 weeks ago

Hi Many thanks for your valuable order and for being a great customer of Tower. Keith- Group Customer Services Manager

Posted 3 weeks ago

“Used for first time and impressed with the results, only moan is removing the grill trays for cleaning”

Helpful Report

Posted 3 weeks ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. Keith - Group Customer Services Manager

Posted 3 weeks ago

“Very big and useful but slightly difficult it will take some time to get used to but it is a big upgrade from my old one.I Would recommend it to people who cook a lot at a time.”

Helpful Report

Posted 3 weeks ago

Hello Many thanks for taking the time to leave your kind words about your Air Fryer from Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 weeks ago

“Lighter than other irons Smooth running”

Helpful Report

Posted 4 weeks ago

Hello Thanks for your wonderful comments. Here at Tower we love reading our customers comments and feedback. I was so pleased to read about your Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 weeks ago

“Great item just a little bigger than expected”

Helpful Report

Posted 1 month ago

Hello Marisha Many thanks for your kind words about your Tower Air Fryer. Please be assured our Customer Services Team are always available to help should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 4 weeks ago

“Excellent product. Works well.”

Helpful Report

Posted 1 month ago

Hello Many thanks for your kind words and indeed your valuable purchase. We hope you visit our website again very soon to check out our great range of products. Kind regards Keith - Group Customer Services Manager

Posted 1 month ago

“Ease of use. Efficient and reliable.”

Helpful Report

Posted 1 month ago

Hello John Many thanks for your kind words about your Tower product. Our Customer Services Team are always available to help - if you have any enquiries please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“Good kettle though doesn't boil as quick as advertised and a little loader than expected. Hope it lasts 🙏”

Helpful Report

Posted 1 month ago

Hello Julie Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Rest assured your kettle is supported by a warranty programme so in the rare event that a fault does occur with your kettle our customer services team are always available to help. Kind regards Keith - Group Customer Services Manager.

Posted 1 month ago

“This is a good cooker, the Rotisserie was at its max with a 1.5kg chicken so maybe the recommended 1.3 should be stuck to. The drip tray is a bit shallow and fiddly,also difficult to extract as the bottom elements are too close. The brief instructions that come with it are inadequate & do not specify that you should probably use Roast for the Rotisserie function they leave you in the dark. As this is a new cooker, hopefully Tower will produce some online videos soon.”

Helpful Report

Posted 1 month ago

Hello Andy Many thanks for your valuable comments Here at Tower we love hearing from our customers as your feedback helps us review and improve upon the products and services we offer. Our Customer Services Team are always available to help with any enquiry you may have - so feel free to drop us a message at any point - we'd love to hear from you. Kith - Group Customer Services Manager

Posted 1 month ago

“Fantastic 4.2 L manual air fryer able to cook decent meals on site helping to feed the workforce with fresh healthy food!”

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Posted 2 months ago

Hello PRP Security Many thanks for your kind words about your Tower Air Fryer. Its great to hear how you are using your Air Fryer and your workforce are happy with their healthy meals. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Bought a air fryer VIZION T17072 LAST YEAR ,like it very much .just one problem as all the rubber feet that hold the food shelf have broken off and are now scratching the bottom when I remove it to clean .I rang for replacements months ago and was promised 4 new ones when in stock unfortunately I'm still waiting .yes it's a small problem that can be easily be rectified but every use it's scratching side of fryer .”

Helpful Report

Posted 2 months ago

Hello Jean Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback. Rest assured one of our Team will be in contact very soon to help - in the meantime thanks for your patience. Keith -Group Customer Services Manager

Posted 2 months ago

“Would of definitely been 5 stars if the interior light didn’t keep going off and there’s nothing on troubleshooting about that.otherwise love this great way of cooking in a smart looking air fryer.”

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Posted 3 months ago

Hello Thanks for taking the time to leave your feedback. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact very soon to see how we can help. Thanks again Keith - Group Customer Services Manager

Posted 3 months ago

“Unfortunately not used it”

Helpful Report

Posted 3 months ago

Hello Bashir Thanks for your comments and indeed your valuable order. Whilst you haven't used your Tower product yet if you do have any enquiries regarding its use please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 3 months ago

“The instructions are worse than useless. I nearly took it back as I could not get it to work. I had to go on youtube to find how to operate it. Hopefully it will perform better than the instruction book.”

Helpful Report

Posted 3 months ago

Hello Tania Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments and feedback are so important to us. Rest assured our Customer Services Team are just a message away and we'd love to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 3 months ago

“Overall happy with my new air fryer. However, not sure why the door sticks and needs a little force to open fully.”

Helpful Report

Posted 3 months ago

Hello Thanks for your valuable comments regarding your Air Fryer. Here at Tower our Customer Services Team love helping our customers so one of our Team will be in contact very soon to help with your enquiry. Best wishes Keith - Group Customer Services Managre

Posted 3 months ago

“Great size for older people”

Helpful Report

Posted 3 months ago

Hello Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Following product recall, my Tower air fryer has been replaced. Very impressed with the whole process & speed of receiving the replacement. However, all my kitchen gadgets are black & silver. As was my air fryer. The replacement is an awful taupe colour. As it is so different , it would just have been nice to be asked if this was acceptable rather than just sending it.”

Helpful Report

Posted 3 months ago

Hello Caz, Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn your Air Fryer was one of the products subject to our recent voluntary Air Fryer Recall Programme. Tower always place the safety of our customers at the heart of everything we do. I have arranged for one of our Team to contact you to discuss your upgraded model of Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 5,634 reviews