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Tower Reviews

4.2 Rating 4,977 Reviews

79 %

of reviewers recommend Tower

Company Reviews

Product Reviews

4.2

Based on 4,977 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 9th April 2024

Tower 5 star review on 6th April 2024

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Tower 5 star review on 2nd April 2024

Tower 5 star review on 2nd April 2024

Tower 5 star review on 1st April 2024

159

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Black Tower kettle model T10015BLL - stylish and still functioning perfectly after a number of years. We live in a hard water area so, not surprisingly, the spout filter clogs up and needs occasional cleaning. It has just started to fray and I can’t find anyone with a replacement part in stock. Could anyone at Tower direct me to a spare parts supplier with one in stock please? Many thanks, great kettle.”

Posted 4 hours ago

“I purchased 2 Sensor Bins in March 2022 at a cost of £49.99 each. They have both given up being any form of sensor, and just stoped working ! I thought that they just needed new batteries - they have been lasting for about 8 weeks. I replaced their 3 batteries three times, thinking perhaps the batteries were faulty - but no. Just the mechanisms have stop working and they just make a strange noise. I gave this review 2 stars, because they look nice, but I shall now have to go out and buy two £12.99 plastic pedal bins. Let’s hope my spend of £25.98 for bins, will last longer than the £99.98 Tower ones.”

Posted 1 day ago

“I purchased this from a reputable company at a very reasonable price. I’ve not had an Air Fryer before so this way of cooking is new to me. I have a small kitchen and find the size ideal for me. So far so good. However I would like to see a mark closer to the bottom of the dials to get a more accurate positioning for both the temperature and the time.”

Posted 1 day ago

Hello CVW Thanks for taking the time to leave your very valuable comments. Here at Tower we always welcome our customers feedback and suggestions. rest assured your recommendation has been noted - if there is anything we can assist with in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 day ago

“Ordering was easy and communication was very good.”

Posted 1 day ago

Hi Cath, It was great to read about your positive order and delivery experience. Should you have any enquiries in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 day ago

“I absolutely love it 🙌🏽Perfect for my little family, cooks brilliant and healthy”

Posted 2 days ago

Hi Abbey It was great to see how your Tower Air Fryer has made a great addition to your kitchen. Thanks for choosing Tower for your valuable order. best wishes Keith - Group Customer Services Manager

Posted 1 day ago

“Great product good healthy food and efficient”

Posted 2 days ago

Hello Kevin Thanks for taking the time to leave your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 day ago

“Great little airfryer, simple to use, so far works very well. The only problem is the timer mechanism is clockwork, and if you put too long a time when "programming" it you can't change or cancel that time.”

Posted 3 days ago

Hi Many thanks for your very valuable comments. Here at Tower we always welcome our customers feedback as it allows us to improve the products and services we provide. Your comments regarding the manual timer has been noted. Should you have any future enquiries our Customer Services Team are always free to help. Best wishes Keith - Group Customer Services Manager

Posted 2 days ago

“Well just starting to use my airfryer, as I was having a new kitchen. I have only just started to use it. But it's early days yet. But so far so good. I'm still just experimenting.”

Posted 3 days ago

Hello Many thanks for your 5 star comments about your Air Fryer from Tower. Rest assured if you ever need any help our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 3 days ago

“Fantastic product, great price and so easy to use. A dinner which would have taken close to 60 minutes to cook, took just 25 minutes. The food had more flavour too. Would absolutely recommend this air fryer to anyone who wants great tasting food at a fraction of the time. 😊”

Posted 3 days ago

Hello Abbey It was wonderful to read your comments about your Tower Air Fryer. We were delighted to read about the positive results you have seen by using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 days ago

“Amazing and lovely bin going to get another as really good and service fantastic”

Posted 3 days ago

Hi Kate Many thanks for taking the time to leave your 5 star comments about your Bin from Tower. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 days ago

“Happy with the fryer. I get alot for the money.”

Posted 3 days ago

Hello Many thanks for your 5 star comments about your Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 3 days ago

“Absolutely disgusted with this company. Ordered over 6 weeks ago and still not received my order. Emailed them and they offered 2 options 1. A refund 2. They would re-send my order out as they think the first one was sent back to them via courier. But I am still awaiting my order emailed again and now no answer!!!!!”

Posted 3 days ago

“Tower lightweight kettle..press button quite stiff, base ATTRACTS limescale, wire used to raise lid appears to be very lightweight. Very few models of lightweight to choose from. Need more in order to save energy, and more elderly in population.”

Posted 3 days ago

Hi Thanks for taking the time to leave your valuable comments about your Tower kettle. Should you have any enquiries moving forward our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 3 days ago

“very good service”

Posted 3 days ago

Hello Thanks for your 5 star review. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 3 days ago

“Excellent iron really pleased with it, ironing is much better and easier with this new iron Would definitely recommend this”

Posted 4 days ago

Hello Brenda, Many thanks for your 5 star comments about your Steam Iron. Everyone here at Tower was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 days ago

“Having had to replace our microwave was surprised to find this Tower T24042 800W 20L one in ASDA when doing our weekly shop priced at just £45! Have used it a couple of times already & performs well. Basic functions but we used cooker etc for main meals but ideal for what we require.”

Posted 6 days ago

Hello Malcolm It was wonderful to read your 5star comments about your Tower Microwave. Regards Keith - Group Customer Services Manager

Posted 4 days ago

“New to this equipment so far ok Disappointed that there is no recipe book apart from a few recipes in the back of the user manual. I feel I will have to try and experiment with different ways of cooking now. I just hope I have not made a mistake in buying this tower xpress pro I am 85 years old and used to having clear recipe books for me. This would’ve been a great help.”

Posted 1 week ago

Hi Rosalind, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand at times using a new piece of kitchen equipment can be a little daunting - that's why our Customer Services Team are always on hand to help. One of our Team will be in contact very soon. Keith - Group Customer Services Manager

Posted 1 week ago

“Bought today will update”

Posted 1 week ago

Hi Thanks for choosing Tower for your valuable order. Rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 1 week ago

“I purchased the 2400w cord cordless steam iron. I've only had it two months as it was bought in Feb 2024. The steam button has broke, for a new iron I would not expect something like this to happen. I am within. My 1 yearwarrenty and have tryed to call the customer service line and every time I call it's closed. Plz can u help with sorting this issue out as I don't a proper functioning iron.”

Posted 1 week ago

“Love it 😍😍”

Posted 1 week ago

HI Thanks for your 5 star comments about your Tower product. We love our products too !!!! Keith - Group Customer Services Manager

Posted 1 week ago

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Tower is rated 4.2 based on 4,977 reviews