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Tower Reviews

4.2 Rating 5,629 Reviews
80 %
of reviewers recommend Tower
4.2
Based on 5,629 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 74%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Tower 5 star review on 10th October 2025
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Tower 5 star review on 10th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 9th October 2025
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Tower 5 star review on 7th October 2025
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252
Anonymous
Anonymous  // 01/01/2019
Really pleased with it
Helpful Report
Posted 1 year ago
Hi Thanks for your 5 star comments We were delighted to read how pleased you were with your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager
Posted 1 year ago
I'm very pleased there is lots of room in large basket. Easy to use and does a lovley job at cooking any food. Even poached fish. Had bought a big expensive one but there was an awful metal smell for days, so I returned it and bought this tower airfryer
Helpful Report
Posted 1 year ago
Hi Netta, Many thanks for your wonderful comments about your Air Fryer from Tower. Should you have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Ive returned it and still waiting for a respose and refund,shocking customer service
Helpful Report
Posted 1 year ago
Hi Margaret, Many thanks for your valuable feedback. I was sorry to learn of the delays in processing your refund. Having had the opportunity to investigate your enquiry I was pleased to see your refund has been processed. It only leaves me to offer my sincere and personal apologies for the delays incurred in what is a busy time of the year for our organisation. Keith - Group Customer Services Manager
Posted 1 year ago
Item arrived smashed to bits and nobody seems to reply to my email
Helpful Report
Posted 1 year ago
Hi Sarunas I was sorry to see the condition in which your recent order was received. This is not the normal standards we expect from our courier partners. Rest assured one of our Customer Services Team will be in contact within the next 24 hours. It only leaves me to sincerely and personally apologise for the inconvenience caused. Keith - Group Customer Services Manager
Posted 1 year ago
I got mine for Christmas, I love it.thankyou
Helpful Report
Posted 1 year ago
Hello Christine Thanks for your 5 star comments about your Tower product Keith - Group Customer Services Manager
Posted 1 year ago
Easy to use and good value 👍👍
Helpful Report
Posted 1 year ago
Hi Patrick Thanks for your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager
Posted 1 year ago
I am happy with it but T17038001 Rotisserie fork spare got one missing
Helpful Report
Posted 1 year ago
Hi Thanks for your review - I was delighted to read how happy you were with your Air Fryer. One of our Customer Services Team have been in contact with you to address the Rotisserie fork. It only leaves me to apologise for any inconvenience caused Kind regards Keith - Group Customer Services Manager
Posted 1 year ago
I can cook more stuff it’s really good
Helpful Report
Posted 1 year ago
Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured if you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager
Posted 1 year ago
I bought the slow cooker in grey and gold I’m overly impressed with the design and the size Are there any recipes that you recommend and/or show?!. Thank you I LOVE my new slow cooker
Helpful Report
Posted 1 year ago
Hi Deborah Many thanks for your 5 star comments about your Slow Cooker. I was delighted to read how happy you were with your Slow Cooker. We would recommend such internet sites as BBC Good Food or indeed our Customer Services Team could assist with any enquiry you may have. Keith - Group Customer Services Manager
Posted 1 year ago
This Tower Manual Microwave is an excellent product for the price it does everything that I want it to do and would certainly recommend this product to anyone.
Helpful Report
Posted 1 year ago
Hello William, Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
our air fryer has failed and we have tried to contact Tower twice , still no response, maybe they hope we will give up and go away?
Helpful Report
Posted 1 year ago
Hi Robert Many thanks for your valuable comments. I was sorry to learn of the fault with your Air Fryer. Rest assured one of our Team will be in contact to help with your enquiry very soon. Keith - Group Customer Services Manager
Posted 1 year ago
Not used it yet how do I use the grilling feature on mine
Helpful Report
Posted 1 year ago
Hi Paul, Thanks for your 5 star comments about your Tower product. Should you have any enquiries about your product our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager
Posted 1 year ago
I love my product that I bought and. đź’Ż Happy with it healthy cooking
Helpful Report
Posted 1 year ago
Hello Marie It was great to read how much you love your Tower product. Enjoy the healthy cooking Keith - Group Customer Services Manager
Posted 1 year ago
When I purchased the 8 Piece Air Fryer accessories set the website didn’t have the measurements page that it now has – even if it did have the page, I would have had to return the items as I have done because they didn’t fit the Vortx 4L Manual Air Fryer that I had purchased from Argos ( I have just returned this as well) Square peg in a round whole – the grill trays are just too big to fit as the cooking tray on the Vortx is curved and the trays aren’t so be careful how you measure your cook draw! It would be helpful if they listed on their site what air fryers they fit! Customer services wise it took a while but I got through to Amy who was most helpful and helped me with my returns
Helpful Report
Posted 1 year ago
Hi Rich, Many thanks for your valuable comments. I was sorry to learn we fell short of our normal service with the information against our product listings. Rest assured we will address these. I was pleased Amy took ownership of your enquiry and assisted with your return. It only leaves me to once again apologise for any inconvenience caused. Keith - Group Customer Services Manager
Posted 1 year ago
very good and an excellent way of using the space in the air fryer
Helpful Report
Posted 1 year ago
Hello Derek, Thanks for your valuable comments about your Tower Air Fryer Regards Keith - Group Customer Services Manager
Posted 1 year ago
Good product and fast delivery. Just wish your instruction are clearer that it can't go in the dishwasher. Better still that your product changes so I can go in the dishwasher
Helpful Report
Posted 1 year ago
Hi Many thanks for your valuable comments regarding your Tower product. Here at Tower we love reading our customers comments and recommendations. Rest assured our Customer Services Team are always available to help. Keith - Group Customer Services Manager
Posted 1 year ago
Really pleased with our Tower slow cooker, excellent value and it looks well made, stylish and has worked great with the 3 different heat settings to adjust. We have had a few Tower appliances now and really rate them. Hard to find decent made stuff these days!
Helpful Report
Posted 1 year ago
Hello Laura What a wonderful review to receive. We were delighted to read about your Slow Cooker. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Quicker, cuts down time, tastier, easy !
Helpful Report
Posted 1 year ago
Hi Thanks for taking the time to leave your 5 star comments about your Tower product Keith - Group Customer Services Manager
Posted 1 year ago
Areo crisper Came dented, so it wasnt sitting right in the fryer, i managed to knock it out and it popped out as it should of been, now sits right and works as it should, i love it
Helpful Report
Posted 1 year ago
Hello April, Thanks for taking the time to leave your valuable comments I was sorry to learn of the condition of your Tower product upon its arrival. Rest assured our customer services team are always available to help with any enquiries you may have. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Very pleased with this kitchen bin, love colour, size and automated opening and closing. Quick delivery and customer experience.
Helpful Report
Posted 1 year ago
Hi Margaret Thanks for your 5 star comments. We were delighted to learn how much you love your kitchen bin. Thanks for choosing Tower for your valuable order Keith - Group Customer Services Manager
Posted 1 year ago
Tower is rated 4.2 based on 5,629 reviews