Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,976 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,976 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 31/2 litres Tower slow cooker this product is well made and very well packaged, it is simple to use and cleans very easily after use. Comes with a 3 year warranty for peace of mind, delighted with this product. Thank you”

Helpful Report

Posted 2 months ago

Hi RJ, We were delighted to read your 5 star comments about your Tower Slow Cooker. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“It's smaller than I thought it would be but still ok. It's harder to clear than the single drawer one I already have. I can cook more than one thing in it. Early days yet still learning how to cook things in it.”

Helpful Report

Posted 2 months ago

Hello Pauline Many thanks for your review about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Great. Serves its purpose”

Helpful Report

Posted 2 months ago

Hello Judith Thanks for your 5 star comments and indeed your valuable order for your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Great air fryer, best one I've had great price too. Highly recommend”

Helpful Report

Posted 2 months ago

Hi Abby Thanks for your 5 star comments and kind recommendation for your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Air fryer stopped working on first go, heated for 2-3 mins then died. Replaced the fuse, still nothing. Very disappointed.”

Helpful Report

Posted 2 months ago

“I'm new to Air fryers. I am delighted with the Air fryer,I would highly recommend them to family and friends.The only downside to Air fryer is that the tuch buttons you have to press it a couple of times to get it to work I am getting the hang of it.”

Helpful Report

Posted 2 months ago

Hello Kenneth Many thanks for your kind words about your Tower Air Fryer. It was great to see how your Air Fryer has made a fantastic addition to your kitchen. Should you have any enquiries about the operation of your Air Fryer please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Working very well big enough for my family i recommend this air fryer”

Helpful Report

Posted 2 months ago

Hello Many thanks for your review and your recommendation of your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“The air fryer is good, the customer service and support from Tower is atrocious. I would not recommend the company or products to anyone.”

Helpful Report

Posted 2 months ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments as this allows us to review the products and services we provide. Customer reviews also allow us to revisit the original enquiry to see what we could do better. I was delighted our Customer Services Team revisited your enquiry and have resolved your enquiry. It only leaves me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 2 months ago

“Absolutely brilliant, love it. Everything cooks so quick & having the dual baskets, which arrange for different foods to be ready at the same time, is just fantastic. My Mam has since bought one, after me telling her how good it is & she loves hers just as much as me.”

Helpful Report

Posted 2 months ago

Hello Nicola, Many thanks for your 5 star comments about your Tower product. I was delighted to read about your mam's purchase Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manasger

Posted 2 months ago

“First sort fryer I have bought and up to now has been on excellent Just trying new foods every day”

Helpful Report

Posted 2 months ago

Hello Barbara Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get used to so if there are enquiries rest assured our Customer Services Team are readily available to help Keith - Group Customer Services Manager

Posted 2 months ago

“Really please with my new Air fryer”

Helpful Report

Posted 2 months ago

Hi Laura We were delighted to read your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Bought a omlette maker love it great for lunch etc quick no mess”

Helpful Report

Posted 2 months ago

Hello Ann It was great to read your comments about your Omelette Maker. You cant beat an omelettes for lunch !!!! Regards Keith - Group Customer Services Manager

Posted 2 months ago

“I bought my mum a VL30 Plus vacuum, and to be fair it's performing well at the moment. But (and it's a BIG but), there are no spare filters available (the VL30 has two paper filters that need to be changed every few months). In fact, Tower has NO spares for ANY of its vacuums (just have a look at the 'Spares' section on the website). You can't get the filters anywhere else, either – trust me, I've Googled the hell out of it. So there's no point in buying a Tower-branded vacuum because you won't be able to maintain it properly. To top it all, customer services failed to respond to my email about this. Hopeless.”

Helpful Report

Posted 2 months ago

Hi Rob, It was disappointing to read your comments about the difficulties you have encountered with your Tower product. Here at Tower we readily welcome our customers feedback and comments. One of our Customer Services Team have contacted you in a bid to understand and resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“Great oven, super easy to use. The huge volume of its alert beeps is the only negative!”

Helpful Report

Posted 2 months ago

Hello Margaret Thanks for your valuable comments about your Tower product. Rest assured should you have any enquiries please feel free contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 2 months ago

“Tower window vacuum failed within three years of purchase and Tower are refusing to honour the three year guarantee on the basis that it should have been registered within 28 days of purchase. The original box that I still have flags the three warranty. The item clearly should have lasted for more than three years and Tower are side stepping their responsibility on this technicality. Poor show of customer service.”

Helpful Report

Posted 2 months ago

Hi I was sorry to read your comments about your Tower Window Vacuum. All of our products are supported by a robust warranty scheme and customers have the opportunity to extend their products warranty up to a period of three years free of charge. This must be done within 28 days of your purchase and is mentioned within your products Instruction Manual. I was sorry that you felt we as an organisation are side stepping our responsibilities - this is not the case. Indeed one of our Customer Services Team have been in contact with you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“It hasn't arrived yet and I'm waiting for confirmation of where it is. Yodel tells me it is still with you.”

Helpful Report

Posted 2 months ago

Hi Claire I was sorry to read your comments about your delivery experience. Our courier partners work hard to ensure our customers receive their orders on time - on rare occasions an item may go astray within our courier partners network. To resolve your enquiry one of our Customer Services Team have contacted you - it only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“This was such good value couldn't pass it by . Even my best friend got one on my recommendation. This fabulous”

Helpful Report

Posted 2 months ago

Hi Jackie Thanks for you (and your good friend !!) for your valuable orders. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 months ago

“It's brilliant”

Helpful Report

Posted 2 months ago

Hello Valerie, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 months ago

“Really amazing set of knives. Very good price would recommend”

Helpful Report

Posted 2 months ago

Hello David It was wonderful to read your 5 star comments about your Tower Knife Set. Thanks for your kind recommendation - we do hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“Absolutely love it. My daughter bought this for me as its waist high on worktop as i find difficulty in bending down to an oven at floor level. Very practical to use. Thankyou.”

Helpful Report

Posted 2 months ago

Hello Sue, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your product meets your individuals circumstances. Regards Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 4,976 reviews