Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,623 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 13th September 2025

Tower 5 star review on 7th September 2025

Tower 5 star review on 3rd September 2025

Tower 5 star review on 1st September 2025

245

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my replacement air fryer after waiting 3 weeks! I was so excited to use it and I can’t because the power cord is a lot shorter than the old one and no longer reaches to the plug I have to use it :( please could you tell me if it is safe to use a extension cord with a air fryer?”

Helpful Report

Posted 5 months ago

Hello Nikita Many thanks for your kind words. I was so pleased to read your replacement Air Fryer has been safely received. I have arranged for one of our Customer Services Team to contact you very soon to answer your question. Keith - Group Customer Services Manager

Posted 5 months ago

“Have been trying to return a Airfryer. I have been trying for over a 2 weeks. I have had no success. Not responding to any of my emails.”

Helpful Report

Posted 5 months ago

Hello Thanks for your review regarding your request to return your Air Fryer to us. I was sorry to learn you wished to return your Air Fryer to us as it failed to meet your expectations. One of our Team Managers has contacted you today to provide full details of how to return your Air Fryer to us. It only leaves me to thank you for your patience shown during this busy time after the Easter Holiday period, during our Air Fryer Recall Programme and as a result of the phenomenal interest in our products. Keith - Group Customer Services Manager

Posted 5 months ago

“Great appliance 3 in one”

Helpful Report

Posted 5 months ago

Hello Michael Many thanks for your 5 star review of your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Bought a product as price was good, website suggested creating an account to track delivery. So i did and my account doesnt show any orders. No notifications and nothing arrived. Contacted Tower through customer service3 and they promise to respond to my email within 3 days...... Literally prehistoric timekeeping. Unhappy customer who will literally never buy from them again.”

Helpful Report

Posted 5 months ago

Hello Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn of the lack of tracking information for your recent order. Due to the size of the product ordered (Kamado BBQ) this requires a specialised courier to contact you and arrange a specified delivery time. One of my Team Managers has reached out to you to manage your expectations of timescales to ensure safe delivery and acceptance of your parcel. Keith - Group Customer Services Manager

Posted 5 months ago

“Fabulous product and absolutely love the latte colour”

Helpful Report

Posted 5 months ago

Hello Melina Many thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for your valuable order - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Delighted with my Tower air fryer but unfortunately they used Evri to deliver it. Nightmare!”

Helpful Report

Posted 5 months ago

Hello Thanks for your valuable comments. We were delighted to read your comments about how much you enjoy your Air Fryer. Our courier partners EVRi work very hard to ensure to ensure thousands of our customers receive their orders safely and on time. Keith - Group Customer Services Manager

Posted 5 months ago

“I bought some knives a few years ago but the paint wore off and they became blunt and unfit for purpose. I tried claiming under Tower's 5 year guarantee but unfortunately they were not willing to honour this despite me providing original proof of purchase. Apparently I was supposed to 'register the appliance'. (For knives?) They weren't expensive but other knives I own have stayed sharp for many years. So beware. Product guarantees provided by Tower may not be worth the paper they are written on.”

Helpful Report

Posted 5 months ago

Hello Thanks for your review which is always welcomed at Tower. Customer reviews allow us to review and wherever required improve upon the products and services we provide. Customer reviews also allow us to leave a balanced response to the original review left. Here at Tower we are proud of our quality products and their supporting warranty programme. The warranty of each product is for a period of 12 months - we do offer our customers the option of extending their warranty free of charge for a set period of time. Sadly after your purchase you did not extend your products warranty and the 12 month warranty period for your knife set expired some 3 years ago. One of my Team Managers will be reaching out to you to explain this further and to conclude your enquiry. Keith - Group Customer Services Manager.

Posted 5 months ago

“Brand New air fryer, great for multiple cooking purposes. Brilliant for all different foods to air fry.”

Helpful Report

Posted 5 months ago

Hello Emmanuel Many thanks for your 5 star review and indeed your valuable order. I hope you enjoy using your Air Fryer - if we can help with any enquiry you may have about your product please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“Brought a sensor 58 litre bin in black chrome finish came out the box scratches on and dent on the top of it.”

Helpful Report

Posted 5 months ago

Hello Thanks for your review regarding the delivery of your Sensor Bin. Our courier partners delivery thousands of parcels safely every day for our customers so I was surprised to read about your delivery experiences. Rest assured we hold close relationships with our courier partners and we will be investigating your experiences with them. One of our Customer Services Team have contacted you to manage your expectations as to how to return your parcel to us for a refund. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 5 months ago

“Fast boil exactly like stated”

Helpful Report

Posted 5 months ago

Hello Many thanks for your kind words. I was delighted to read your kettle was as expected. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Ordered toaster and kettle package in replacement for recalled air fryer paid extra for next day delivery and advised that I would receive email and shipping details,still waiting for advice and order very poor customer service and will request repayment of delivery charge”

Helpful Report

Posted 5 months ago

Dear Paul, Many thanks for taking the time to leave your valuable feedback. I was sorry to learn of the delay in processing your order during what has been a busy time for our warehouse teams due to the popularity of our products. Here at Tower we would not expect our customers to pay any delivery charges should an order be delayed. Rest assured your delivery charge has been refunded and your order is on its way to you. It only leaves me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 5 months ago

“Digital microwave air fryer. Initial problem, it marks our quartz worktop badly, had to fit additional feet. Little info on it's use, tried the auto air fry mode for oven chips, hopeless. Will retry manually. The free download recipe book not suitable for this device so useless. Still think it is a good buy though.”

Helpful Report

Posted 5 months ago

Hello Alan Many thanks for your valuable comments. Here at Tower our customers comments and feedback are so important to us as they allow us as an organisation to review and improve the products and services we offer. rest assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 5 months ago

“Disappointed as had to get rid of previous air fryer due to finding out it was a fire hazard. Replacement is the same air fryer just different model number. Due to the inconvenience I would have thought an upgraded model should have been sent as good customer service.”

Helpful Report

Posted 5 months ago

Hi Thanks for your comments. Here at Tower we always welcome our customers feedback. Your review came as a surprise to us as from our records we have received no previous contact from you. I was sorry to read about your expectations of an upgraded Air Fryer. Under the terms of our warranty process and the Recall Project approved and supported by our partners in Trading Standards we were delighted to provide a replacement like for like model. One of our Customer Services Team will be contacting you to offer an explanation. Keith - Group Customer Services Manager.

Posted 5 months ago

“Have received quickly a replacement for the recall of my Tower. The temperature control does not turn to 200 . It stops at 180. I wonder about the accuracy of the temperature.”

Helpful Report

Posted 5 months ago

Hello Thanks for your 5 star comments. I was sorry to read about the enquiry relating to your temperature setting. One of our Team will be in contact with you very soon to see how we can help. Keith - Group Customer Services Manager

Posted 5 months ago

“Tower Grey 3.8 Litre Air Fryer was received on 22/04/25 to replace the Faulty Air Fryer that was in a news article two weeks ago, Emails were exchanged between myself & customer service, completely free due to the Faulty Air Fryer in article, I am very happy with the new Air Fryer”

Helpful Report

Posted 5 months ago

Hello Julie I was delighted to read your valuable comments about the smooth exchange for your Air Fryer. If we can assist with any further enquiries please feel free to contact us Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Lovely air fryer cook brilliant”

Helpful Report

Posted 5 months ago

Hello Nicole Thanks for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Never received my order Emailed tower to be told that Evia had lost it but looking on the tracking they never received it Now the item is out of stock again I believe it was already out of stock and not posted!!”

Helpful Report

Posted 5 months ago

Hello Susan Thanks for your review. Here at Tower we always welcome our customers feedback as this allows us to review and improve upon the products we offer. I was sorry to read about your recent experience - rest assured as a reputable organisation we would never accept a customers order if the item was out of stock. Your order was processed in full and entered our courier partners network. Our courier partners handle millions of customers parcels every year - on rare occasions items may go astray and sadly your parcel went astray. When we were made aware of your enquiry we did engage with our courier partners to conduct a detailed investigation to locate your parcel It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 5 months ago

“Lovely design and I like the way it cooks thank you”

Helpful Report

Posted 5 months ago

Hello Steven Thanks for taking the time to leave your 5 star comments about your product from Tower. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Have just received our Tower replacement air fryer, this has replaced a recall product. Thank you Tower for your swift service and support from recall to replacement and delivery. A wonderful upgrade. Highly recommended.”

Helpful Report

Posted 5 months ago

Hello Many thanks for your wonderful comments about your replacement Air Fryer. I was delighted to read how smoothly the replacement process was. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I was unlucky enough to have purchased a Tower Compact Air Fryer which has recently been part of a recall. The process for getting a replacement was quick and easy with the replacement air fryer arriving promptly. I was a little suspicious of the packaging as the item had clearly been opened before. Guess what - the replacement does not work and causes my electricity circuit to trip off! Come on Tower, this is completely unacceptable! Totally lost faith in you as a company.”

Helpful Report

Posted 5 months ago

Hello Ceri Thanks for taking the time to leave your valuable comments. Your review came as a surprise to us - now we are aware of your enquiry we can help you. I was sorry to read about the condition of your replacement Air Fryer - rest assured we never sell any returned or used products. One of our Customer Services Managers will be contacting you very soon to resolve your enquiry. Please accept my personal and sincere apologies for any inconvenience caused. Keith- Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,623 reviews