Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,994 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,994 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice mirowave once I had learnt how it worked but does the job”

Helpful Report

Posted 2 months ago

Hi Christopher Many thanks for your 5 star comments about your Tower Microwave. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 2 months ago

“I bought this air fryer for use in my new refurbished kitchen. Looking forward to it becoming everyday appliance.”

Helpful Report

Posted 2 months ago

Hello Linda, Thanks for your 5 star review and indeed your valuable order from Tower. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 2 months ago

“Great website. Delivered on time.”

Helpful Report

Posted 2 months ago

Hello Lynne, Many thanks for your 5 star comments about our website and the delivery of your order. It was great to read your navigation of the website and ordering process was a smooth one. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“Item delivered damaged and it has been the most long winded process to get a return, had to send multiple pics to multiple different customer service people as well as proof of purchase (even though item was purchased direct) ...do yourselves a favour and use a more reputable brand”

Helpful Report

Posted 2 months ago

Hi Ryan, Thanks for taking the time to leave your valuable comments about your recent experience with Tower. Here at Tower we welcome our customers feedback and recommendations - I was sorry your recent experience was not a smooth one. I was pleased to leave one of the Team have contacted your to fully understand and resolve your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“After I received the product, I discovered that the accessories were defective. I sent you an email to let you know but I still haven't received a reply. It has been 10 working days.”

Helpful Report

Posted 2 months ago

Hi Mickey, Many thanks for your valuable comments. I was sorry we have taken slightly longer than normal to get to your enquiry. Chloe from our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“Ordered and it arrived fairly quick I love it it runs ok however on one of the draws there is a loud clanking sound that doesn’t seem to stop tried contact customer service as I have 3 year warranty and still waiting for a reply 4 weeks later”

Helpful Report

Posted 2 months ago

Hello Charlie Thanks for your valuable comments - we were delighted to read how much you love your Air Fryer. I have arranged for one of our Customer Services Team to contact you very soon regarding your enquiry Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Hi this is the second tower air fryer oven the first broke as the fan gave up. Needless to say I really rate your product and bought another. This is a fantastic product. I am a retired chef and colouring this product achieves is second to none”

Helpful Report

Posted 2 months ago

Hi Many thanks for your 5 star comments and for being such a loyal customer of Tower. Should you have any enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“I found the Tower website very easy to navigate, with a great selection of products and models. Ordering was simple and delivery was prompt with excellent tracking information Thank you Tower.”

Helpful Report

Posted 2 months ago

Hello Lee, Many thanks for your kind feedback about the Tower website. I was delighted you found the website easy to navigate - we hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“Excellent product , no issues so far 👌”

Helpful Report

Posted 2 months ago

Hi Lucas, Thanks for your 5 star comments about your Tower product. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 months ago

“Good quitlty and easy to use”

Helpful Report

Posted 2 months ago

Hello Joanne, Many thanks for your kind words and your valuable review. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Good quality and speedy delivery.”

Helpful Report

Posted 2 months ago

Hello Carol, It was great to read that your order and delivery experience from Tower was a smooth one. Thanks for choosing Tower for the purchase of your product. Keith - Group Customer Services Manager

Posted 2 months ago

“I got sent a digital air fryer instead of the manual one that I ordered. I am now stuck with it because it was too complicated and inconvenient to send it back. Fortunately it works well so far.”

Helpful Report

Posted 2 months ago

Hi Bron, Thanks for taking the time to leave your valuable comments. We were sorry to read your comments when you mentioned you received the incorrect Air Fryer. In a bid to understand your enquiry further one of our Customer Services Team has messaged you directly. Keith - Group Customer Services Manager

Posted 2 months ago

“Very satisfied”

Helpful Report

Posted 2 months ago

Hi We were delighted to read how satisfied you were with your Tower product. Please feel free to visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Absolutely thrilled with my air fryer. I actually enjoy cooking now and find it easier and less fussy than my oven. Food is tasting great and not so much fat or oil in it. Very pleased I treated myself to this.”

Helpful Report

Posted 2 months ago

Hello Lin, Thanks so much for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Fantastic really happy with purchase. Item as described”

Helpful Report

Posted 2 months ago

Hi Thanks for your comments. It was great to read how your Tower product was as expected. Keith - Group Customer Services Manager

Posted 2 months ago

“I purchased a tower kettle from Boyes in warsop mansfield 8 days ago and am very very disappointed as it leaks near the on/ off switch and the handle gets very hot which can be dangerous”

Helpful Report

Posted 2 months ago

Hi Thanks for your review regarding the issue with your Tower kettle. Your review came as a surprise to us as we have had no previous contact from you. Arrangements have been made for one of our Customer Services Team to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Rubbish. Didn't work. Wasted a lot of ingredients trying different recipes. None worked. Returned. Still awaiting refund”

Helpful Report

Posted 2 months ago

“I've only cooked chips , seeing as I've only had it 2 days, I'm absolutely thrilled with it ! Spot on . Thank you tower”

Helpful Report

Posted 2 months ago

Hi It was wonderful to read your 5 star comments about your Tower product. Thank you for your valuable order - its greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“The pans are a good weight and are performing very well. The only criticism is that the metal rimmed glass lids have trapped water that I can't remove.”

Helpful Report

Posted 2 months ago

Hi Daniel, Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we love hearing our customers feedback and recommendations. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“It is priceless with all these savings in oil washing and presouc time enabled me do other things like baking my own bread in my own designed double hot plate i wish you consider developing my bread making oven for a very soecial cerealunkniwn to millions”

Helpful Report

Posted 2 months ago

Hi Many thanks for your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 4,994 reviews