Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,458 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,458 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my tower air fryer. Disappointed that I only received one grill tray instead of 2. I also had to check out YouTube to understand how it works. Instructions very confusing.”

Helpful Report

Posted 2 months ago

Hello Ray Thanks for your valuable comments. Please be assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 2 months ago

“Our Tower pressure cooker is 40 years old and still works perfectly.”

Helpful Report

Posted 2 months ago

Hello Nalim Thanks for your wonderful comments. We were delighted to read your Tower Pressure Cooker is still going strong after all of these years. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Keith - Group Customer Services Manager

Posted 2 months ago

“Within a week of purchasing a cordless vacuum the accessories holder broke. I telephoned Tower and explained to SOPHIE that I was aware that the retailer would exchange the vacuum. But as the vacuum wasn't faulty and I really only needed such a small spare part "Would it be possible to post the replacement part out to me?" Within an hour and a couple of emails later SOPHIE had organised this. How refreshing to find someone that works in customer service who goes above and beyond. So THANK YOU Sophie, not only did you save your company a great deal of money you saved me a lot of hassle. You're a super star!”

Helpful Report

Posted 2 months ago

Hello Bea C Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. I was delighted this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 2 months ago

“Ideal for even cooking”

Helpful Report

Posted 2 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Excellent piece of kit.”

Helpful Report

Posted 2 months ago

Hello Peter Thanks for your 5 star comments about your Tower product. I was delighted to read your comments - we hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“I haven't actually plugged it in yet because I am not at home currently.”

Helpful Report

Posted 2 months ago

Hello Tony Thanks for your 5 star comments Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 2 months ago

“What will I get for my review ?? , will i be rewarded ? . I will say I was unhappy with the packing and delivery, there was no outer box for extra protection and the box was damages , including holes in 3 places , the box had been opened as the delivery receipt was in the bottom of the box when I unpacked it all , why is that ??, simply tape the receipt to the box , i reported this to the delivery service and had no reply ,Mr C.Shaw.”

Helpful Report

Posted 2 months ago

Hello Chris Many thanks for taking the time to leave your comments about the recent delivery of your order. I was sorry to learn your delivery experience was not as expected - rest assured this will be addressed with our courier partners. I was pleased to learn one of our Team have been in contact with you to resolve your enquiry. It only leaves me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“Cooks well with lots of useful modes However; take care as rubber grommets regularly fall off & have landed in food. Be careful. Also internal screws work loose quite often. Easy to tighten but annoying”

Helpful Report

Posted 2 months ago

Hello Jon Many thanks for your valuable comments. If we can be of any assistance moving forward our Customer Services Team are just a message away. Keith - Group Customer Services Manager

Posted 2 months ago

“easy working and delivery price perfect”

Helpful Report

Posted 2 months ago

Hello Allan Thanks for your wonderful comments about your Tower product. I was delighted to read how your order and delivery experience was a smooth one. I do hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“I spoke to Keileigh regarding an issue and she sorted it immediately. She was very helpful and informative. I consider the service very good.”

Helpful Report

Posted 2 months ago

Hello Many thanks for your five star comments about how Kayleigh from our Customer Services Team helped with your recent enquiry. Kayleigh is one of the many stars we have here at Tower who always look after our customer so well. Keith - Group Customer Services Manager

Posted 2 months ago

“Love my new Air fryer 👍👍👍”

Helpful Report

Posted 2 months ago

Hello Eileen We were thrilled to read your comments about how much you love your new Air Fryer. Thanks from everyone at Tower HQ for choosing us for your valuable purchase. Keith - Group Customer Services Manager.

Posted 2 months ago

“I have recently had a problem with my new kettle ,I sent an Email along with a photograph to customer services, I quickly received a most understanding and friendly reply from a young Lady called Amy,she resolved the issue immediately,her customer care was excellent a credit to The Tower company .many thanks .”

Helpful Report

Posted 2 months ago

Hello Many thanks for taking the time to leave your kind words about Amy from our Customer Services Team. Amy is a real star when it comes to looking after our customers and their enquires. Best wishes Keith -Group Customer Services Manager

Posted 2 months ago

“Every bit as stylish on the kitchen counter as it looks online. I recently purchased the Cavaletto (Black/Rose Gold) package consisting of a microwave, kettle, toaster and 3 x storage canisters. It's immediately given the kitchen a much-needed facelift and it as well as being reasonably priced, all of the appliances perform well. Highly recommend!”

Helpful Report

Posted 2 months ago

Hello Richard Many thanks for your wonderful comments. I was thrilled to read how your Caveletto package made a great addition to your kitchen. Thanks for your very valuable order and for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 2 months ago

“We're thrilled with the size, simplicity and style of the slow cooker for the price, great product”

Helpful Report

Posted 3 months ago

Hello Nicola G Thanks for your wonderful comments about your Slow Cooker. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“I spoke to customer service since my air fryer stopped working and their service and availability was great. They replied and solved my problem quickly and offered to replace my device with a new one.”

Helpful Report

Posted 3 months ago

Hello Emanuela, Many thanks for your 5 star comments about your recent enquiry with our Customer Services Team. Here at Tower we believe the service we offer to our customers is different to that of other organisations. I was delighted this was the case with your enquiry. Keith - Group Customer Services Manager

Posted 3 months ago

“So chuffed with my tower air fryer I would give it a 10 so good”

Helpful Report

Posted 3 months ago

Hello Thanks for your kind words about your Tower Air Fryer. We were delighted to read about your 10 out of10 score for your Air Fryer. Keith - Group Customer Services Manager

Posted 3 months ago

“Tower toastie maker, deep fill. Great purchase. Follow the instructions on conditioning and cleaning and you can’t go wrong. Cooking time of course depends on fillings used but our first ever cheese and onion was spot on. Don’t worry about size of bread, ours is home made and turns out slightly smaller than a regular loaf but it really doesn’t matter 5*.”

Helpful Report

Posted 3 months ago

Hello Pierre Thanks for your wonderful and detailed comments about your Tower Toastie Maker. Nothing beats a cheese and onion toastie. Keith - Group Customer Services Manager

Posted 3 months ago

“Excellent all round service.very quick delivery. great value for money, its a nice kettle.boils quickly and quietly.pours well. highly recommend”

Helpful Report

Posted 3 months ago

Hello It was wonderful to read about your recent quick order and delivery experience for your kettle from Tower. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“I am very happy with my 4.3lt Rose Gold air fryer. What I'm not happy with is how it was described. I was told it would grill, bake, roast aswell as airfry. What I was not told was that I needed to buy accessories to do this! Had I been told, I would have bought the grill necessary accessories and had them delivered at the same time therefore avoiding delivery costs”

Helpful Report

Posted 3 months ago

Hello Lizzie Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Whilst it was pleasing to read you are happy with your I was sorry to learn about the accessories for your product. One of our Customer Services Team will be in contact very soon. Keith -Group Customer Services Manager

Posted 3 months ago

“Happy with my colourful tower kettle”

Helpful Report

Posted 3 months ago

Hello Thanks for your 5 star comments about your Tower Kettle. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 5,458 reviews