Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,456 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this cord/cordless iron in black and gold. This is the second one I have bought as it is such a good iron and pleasure to use.”

Helpful Report

Posted 2 months ago

Hello I was delighted to read how much you love your Cordless Steam iron. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Very happy with Tower products”

Helpful Report

Posted 2 months ago

Hello Pete Thanks for your wonderful comments and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“I have a Tower dual basket 8 litre airfryer and love it. I love the presets to save guessing on times. We bought it on sale in B and M, and use it everyday. Makes it so much easier to cook meals in minutes and very tasty too.”

Helpful Report

Posted 2 months ago

Hello Many thanks for your 5 star review about your Tower Air Fryer. We were delighted to read how you are using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Still waiting to receive it”

Helpful Report

Posted 2 months ago

Hello Paul Thanks for your valuable feedback. I was sorry to learn of the delay with delivering your parcel to you. Our courier partners work extremely hard to ensure thousands of our customers receive their deliveries safely and on time. On rare occasions a parcel may go astray and when this does occur we act quickly to arrange for a replacement parcel to be dispatched. I was pleased to learn your replacement parcel is heading to you. Finally please accept my personal and sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“I had cause to report a problem with a Salt and Papper Mill that had stopped working, Esmie at Tower dealt with the problem with very rapid responses and excellent service, I now have a new Mill that works perfectly well. I only wish all customer service personnel were as good and professional.”

Helpful Report

Posted 2 months ago

Hello Mark Thanks for your wonderful comments. Here at Tower we are very proud of our Customer Services Team and how they look after our customers and their enquiries so well. Ezmie from our Team was delighted to read your kind review. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Hi Just bought a microwave. One problem I noticed straight away is the timer knob does not have a marker indicating what the minute setting is. What is needed is a white line or ridge.”

Helpful Report

Posted 2 months ago

Hello Thanks for your valuable comments and feedback. Here at Tower we always welcome our customers feedback as this allows us to review and improve upon the products and services we offer. Rest assured your comments have been passed across to our Product development Team. In addition if we can help in anyway in the future our Customer Services Team are always available. Keith - Group Customer Services Manager

Posted 2 months ago

“2 litre air fryer.This wonderful piece of kit is perfect for one or two people and saves using the oven.So far I have used it for cooking chicken drumsticks,sausages and chips”

Helpful Report

Posted 2 months ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Wow! Amazing! Am so proud of every loaf of bread that I create using the Tower bread maker! It’s so easy to use and is exciting to watch the doughs progress through the viewing window. I love it.”

Helpful Report

Posted 2 months ago

Hello Tracey Thanks for your wonderful comments about your Bread Maker from Tower. Nothing beats fresh home made bread !!! Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Really brilliant air fryer large basket takes up little space on counter top have now bought a second one for our static caravan love it”

Helpful Report

Posted 2 months ago

Hello Lindad Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read how happy you were with your Air Fryer that you purchased a second Air Fryer for your static caravan. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 2 months ago

“Brilliant oven. Rotisserie chicken lovely. Today's experience is on hydration using Banana slices.”

Helpful Report

Posted 2 months ago

Hello Mary Thanks for your kind words about your Tower Air Fryer. The rotisserie chicken sounds mouth watering. Keith - Group Customer Services Manager

Posted 2 months ago

“I don’t know - it was a Christmas present.”

Helpful Report

Posted 2 months ago

Hello Laura Thanks for your 5 star comments about your Tower product. When you do come to use your Tower product if we can assist in anyway we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 months ago

“Delighted with our Tower Vizion great product.”

Helpful Report

Posted 2 months ago

Hello We were delighted to read your 5 star comments about your Tower Air Fryer. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“A fantastic oven best I’ve ever bought definitely recommended .”

Helpful Report

Posted 2 months ago

Hi Gareth It was great to read your 5 star comments about your Tower Oven. Thanks for your kind recommendation for Tower. Keith - Group Customer Services Manager

Posted 2 months ago

“Well. Super”

Helpful Report

Posted 2 months ago

Hello Normunds, Thanks for taking the time to leave your 5 star comments about Tower and your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 2 months ago

“I am so happy to have been able to replace my much loved air fryer with exactly the same model. The original has been used constantly since 2020 and it was perfect for our use. The best part for me is the inner basket that makes serving your food so much easier.”

Helpful Report

Posted 2 months ago

Hello Kate Thanks for your great comments about Tower and your Tower Air Fryer. We were delighted to read your returned to Tower for your replacement Air Fryer - thanks for being such a loyal customer. Keith - Group Customer Services Manager

Posted 2 months ago

“I like it I wanna make food”

Helpful Report

Posted 2 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 2 months ago

“Ordered and paid for in stock items 3 weeks ago. Still at Evri. No action from customer service or carrier. Would give 0 star review if I could”

Helpful Report

Posted 2 months ago

Hello Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as this allows us to review and improve upon the products we offer. I was sorry to learn of your poor delivery experience. Rest assured we hold close links with our courier partners and your delivery experience will be addressed with them at our next service review. I was pleased to learn a member of our Team have been in contact with you and have resolved your enquiry. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager.

Posted 2 months ago

“Absolutely love my tower air fryer top marks from me”

Helpful Report

Posted 2 months ago

Hello Thanks for giving your Tower Air Fryer top marks in your kind review. Here at Tower our customers comments are so important to us. Best wishes Keith- Group Customer Services Manager

Posted 2 months ago

“Love my tower air fryer. Disappointed that I only received one grill tray instead of 2. I also had to check out YouTube to understand how it works. Instructions very confusing.”

Helpful Report

Posted 2 months ago

Hello Ray Thanks for your valuable comments. Please be assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 2 months ago

“Our Tower pressure cooker is 40 years old and still works perfectly.”

Helpful Report

Posted 2 months ago

Hello Nalim Thanks for your wonderful comments. We were delighted to read your Tower Pressure Cooker is still going strong after all of these years. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 5,456 reviews