Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,006 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,006 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived smashed to bits and nobody seems to reply to my email”

Helpful Report

Posted 3 months ago

Hi Sarunas I was sorry to see the condition in which your recent order was received. This is not the normal standards we expect from our courier partners. Rest assured one of our Customer Services Team will be in contact within the next 24 hours. It only leaves me to sincerely and personally apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“I got mine for Christmas, I love it.thankyou”

Helpful Report

Posted 3 months ago

Hello Christine Thanks for your 5 star comments about your Tower product Keith - Group Customer Services Manager

Posted 3 months ago

“Easy to use and good value 👍👍”

Helpful Report

Posted 3 months ago

Hi Patrick Thanks for your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“I am happy with it but T17038001 Rotisserie fork spare got one missing”

Helpful Report

Posted 3 months ago

Hi Thanks for your review - I was delighted to read how happy you were with your Air Fryer. One of our Customer Services Team have been in contact with you to address the Rotisserie fork. It only leaves me to apologise for any inconvenience caused Kind regards Keith - Group Customer Services Manager

Posted 3 months ago

“I can cook more stuff it’s really good”

Helpful Report

Posted 3 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured if you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“I bought the slow cooker in grey and gold I’m overly impressed with the design and the size Are there any recipes that you recommend and/or show?!. Thank you I LOVE my new slow cooker”

Helpful Report

Posted 3 months ago

Hi Deborah Many thanks for your 5 star comments about your Slow Cooker. I was delighted to read how happy you were with your Slow Cooker. We would recommend such internet sites as BBC Good Food or indeed our Customer Services Team could assist with any enquiry you may have. Keith - Group Customer Services Manager

Posted 3 months ago

“This Tower Manual Microwave is an excellent product for the price it does everything that I want it to do and would certainly recommend this product to anyone.”

Helpful Report

Posted 3 months ago

Hello William, Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“our air fryer has failed and we have tried to contact Tower twice , still no response, maybe they hope we will give up and go away?”

Helpful Report

Posted 3 months ago

Hi Robert Many thanks for your valuable comments. I was sorry to learn of the fault with your Air Fryer. Rest assured one of our Team will be in contact to help with your enquiry very soon. Keith - Group Customer Services Manager

Posted 3 months ago

“Not used it yet how do I use the grilling feature on mine”

Helpful Report

Posted 3 months ago

Hi Paul, Thanks for your 5 star comments about your Tower product. Should you have any enquiries about your product our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 months ago

“I love my product that I bought and. 💯 Happy with it healthy cooking”

Helpful Report

Posted 3 months ago

Hello Marie It was great to read how much you love your Tower product. Enjoy the healthy cooking Keith - Group Customer Services Manager

Posted 3 months ago

“When I purchased the 8 Piece Air Fryer accessories set the website didn’t have the measurements page that it now has – even if it did have the page, I would have had to return the items as I have done because they didn’t fit the Vortx 4L Manual Air Fryer that I had purchased from Argos ( I have just returned this as well) Square peg in a round whole – the grill trays are just too big to fit as the cooking tray on the Vortx is curved and the trays aren’t so be careful how you measure your cook draw! It would be helpful if they listed on their site what air fryers they fit! Customer services wise it took a while but I got through to Amy who was most helpful and helped me with my returns”

Helpful Report

Posted 3 months ago

Hi Rich, Many thanks for your valuable comments. I was sorry to learn we fell short of our normal service with the information against our product listings. Rest assured we will address these. I was pleased Amy took ownership of your enquiry and assisted with your return. It only leaves me to once again apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“very good and an excellent way of using the space in the air fryer”

Helpful Report

Posted 3 months ago

Hello Derek, Thanks for your valuable comments about your Tower Air Fryer Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Good product and fast delivery. Just wish your instruction are clearer that it can't go in the dishwasher. Better still that your product changes so I can go in the dishwasher”

Helpful Report

Posted 3 months ago

Hi Many thanks for your valuable comments regarding your Tower product. Here at Tower we love reading our customers comments and recommendations. Rest assured our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 3 months ago

“Really pleased with our Tower slow cooker, excellent value and it looks well made, stylish and has worked great with the 3 different heat settings to adjust. We have had a few Tower appliances now and really rate them. Hard to find decent made stuff these days!”

Helpful Report

Posted 3 months ago

Hello Laura What a wonderful review to receive. We were delighted to read about your Slow Cooker. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Quicker, cuts down time, tastier, easy !”

Helpful Report

Posted 3 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product Keith - Group Customer Services Manager

Posted 3 months ago

“Areo crisper Came dented, so it wasnt sitting right in the fryer, i managed to knock it out and it popped out as it should of been, now sits right and works as it should, i love it”

Helpful Report

Posted 3 months ago

Hello April, Thanks for taking the time to leave your valuable comments I was sorry to learn of the condition of your Tower product upon its arrival. Rest assured our customer services team are always available to help with any enquiries you may have. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Very pleased with this kitchen bin, love colour, size and automated opening and closing. Quick delivery and customer experience.”

Helpful Report

Posted 3 months ago

Hi Margaret Thanks for your 5 star comments. We were delighted to learn how much you love your kitchen bin. Thanks for choosing Tower for your valuable order Keith - Group Customer Services Manager

Posted 3 months ago

“Very pleased with this microwave, a nice looking item and a very reasonable price. Delivery was good. It fits nicely in the space allocated. I have a small kitchen and limited worktop area. I have a severe sight impairment, so digital items are a big problem but this manual model is great. It sits nicely near my Tower 2L air fryer.”

Helpful Report

Posted 3 months ago

Hi Carole, It was wonderful to read about the smooth order and delivery experience for your Tower Microwave. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Lovely bottle, this is my 2nd one now, arrived promptly”

Helpful Report

Posted 3 months ago

Hi Janice, Many thanks for your 5 star comments regarding your product from Tower. Thanks for being such a loyal customer of ours. best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Really happy with my purchase. Super fast delivery and its brilliant I use it all the time. For chicken breasts and pizza. Frozen fish etc... very good buy.”

Helpful Report

Posted 3 months ago

Hello Cheryl, Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 5,006 reviews