Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,623 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 13th September 2025

Tower 5 star review on 7th September 2025

Tower 5 star review on 3rd September 2025

Tower 5 star review on 1st September 2025

245

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant!!”

Helpful Report

Posted 6 months ago

Hello Thanks for your brilliant comments about your Tower product. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“Im so happy for choosing tower 😙😙🫀”

Helpful Report

Posted 6 months ago

Hello Thanks for your wonderful 5 star comments. Here at Tower we love reading our customers comments and feedback. Your valuable order was greatly appreciated by everyone at Tower HQ Keith - Group Customer Services Manager

Posted 6 months ago

“Love my tower panini press but no scraper for the grill inside”

Helpful Report

Posted 6 months ago

Hello Thanks for your kind words about your Panini Grill. I have arranged for one of our Team to contact you to discuss the scraper. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Took me ages to be persuaded to buy one. All were telling me of the benefits, but am not tecno age. Relented a few month ago, and was so hooked, and shocked myself how easy mine is to use. So good I now have two!”

Helpful Report

Posted 6 months ago

Hello Jackie Many thanks for your kind words about your Tower product. It was great to read that you were hooked that much with your Tower product that you purchased a second product. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Bought this of Amazon and I have carers and they have all commented on how good it is and how easy it is to use and clean.”

Helpful Report

Posted 6 months ago

Hello Lyn Thanks for your great comments and indeed your valuable order. We were delighted to read your comments about how good your Tower product is. If you need any help in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 6 months ago

“Disappointed, as after feeling like ripped off. I failed to receive part of me order. 1st of all why do separate items for what you can't do without the base grill trays”

Helpful Report

Posted 6 months ago

Hello Christopher Thanks for your valuable comments which came as a surprise to us. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn of the rare issue of the missing part for your product. When we were made aware of your missing part we took the speedy corrective action to dispatch the required part to you. This was dispatched prior to your comments being received. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 6 months ago

“Easy to clean and user friendly”

Helpful Report

Posted 6 months ago

Hello CMJ Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“It's the best iron I've had”

Helpful Report

Posted 6 months ago

Hello Dominic Thanks for your 5 star review and indeed your valuable purchase of your Tower Iron. Keith - Group Customer Services Manager

Posted 6 months ago

“Looks like ET !! Love the long and slightly wider trays Gill, Hull”

Helpful Report

Posted 6 months ago

Hello Many thanks for taking the time to leave your 5 star review. Rest assured our Customer Services Team are always available to help with any enquiry you may have about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“I am very impressed with the way Tower dealt with an air fryer product recall. I had no knowledge of a possible fault. I was e-mailed a product number to establish a possible fault on Monday and on Friday I received a replacement. I’d been using my air fryer daily for at least 6 months but still got a completely free of charge replacement. All I had to do was e-mail a photo showing the part number.”

Helpful Report

Posted 6 months ago

Hello Iris Thanks for taking the time to leave your kind words about how our Customer Services Team helped with your recent enquiry. Kindregards Keith - Group Customer Services Manager

Posted 6 months ago

“Received a replacement air fryer today following a recall of my original fryer. Brilliant service within 5 days”

Helpful Report

Posted 6 months ago

Hello Jean It was wonderful to read your 5 star comments. I was so pleased to read your kind words about our Customer Services Team. Keith - Group Customer Services Manager

Posted 6 months ago

“Love the product efficient on delivery”

Helpful Report

Posted 6 months ago

Hello John Thanks for your kind words regarding your Tower product. We hope you visit our Tower website very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“Morning As an air fryer user of some years and budding chef I have to say the difference they make to the whole cooking experience is fantastic! Its such an easy and enjoyable task! Weather it’s a quick Ginsters Pasty after work or a more Cordon Bleu effort the Tower Air fryer is the best option on the high street for me. Id go as far as to say id be lost without it,this latest models so sleek too! A great addition to any kitchen weather youre a beginner or have experience at a price you can afford! On the whole it’s a 10/10!”

Helpful Report

Posted 6 months ago

Hello Wayne Thanks for taking the time to leave your wonderful comments. Here at Tower our customers comments are so important to us and we love reading how our customers comments about how they use our products. If we can assist in anyway in the future please feel free to drop us a line - in the meantime Happy Cooking !!! Keith - Group Customer Services Manager

Posted 6 months ago

“I love my Tower Air fryer! Brilliant, simple to use and very efficient. Best £42 I’ve spent i ages. That’s Tesco price btw. I’m happy!!🤗”

Helpful Report

Posted 6 months ago

Hello Dave the Rave, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read how much you love your product. Keith - Group Customer Services Manager

Posted 6 months ago

“cooks very well top rated item”

Helpful Report

Posted 6 months ago

Hi Terry Thanks for your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“control brilliant first tray is good not second tray yet”

Helpful Report

Posted 6 months ago

Hello Alistair Thanks for your valuable review about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Excellent product”

Helpful Report

Posted 6 months ago

Hello Thanks for your excellent comments about your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“I’ve never had a rotisserie before, I’m amazed at how quickly and energy efficient my new Tower Rotisserie is, I ordered it on the very website as I could pay for it in three instalments interest free, the Chicken is perfectly cooked in less time than a conventional oven. Today I’ve ordered the Rotisserie basket for chips and popcorn, and other extras on the towerhousewares website, the details came with my air fryers, I’ve previously also bought the Tower 8 litre Duel basket air fryer from Very, I can now cook complete meals at the same time. Can’t wait for the extras to arrive, Thank you Tower.”

Helpful Report

Posted 6 months ago

Hello Thanks for your kind words and indeed your valuable order from Tower. I hope you enjoy using your product -if we can help with any enquiry you may have please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“The Tower Smart Start 30cm Ultra Forged Frying Pan is a standout addition to any kitchen. The Frying Pan heats up automatically and turns red at the perfect temperature—no guesswork, just perfect results every time! Plus, its non-stick surface means you need little to no oil for healthier, effortless cooking 🍳✨, in love with ours, highly recommend it.”

Helpful Report

Posted 6 months ago

Hello Vina Many thanks for your kind words about your Tower Smart Start Frying Pan. We were delighted to read how in love with your Pan you were. Happy cooking !!! Keith - Group Customer Services Manager

Posted 6 months ago

“The smart start is the best pan ever! Heats up quicker than standard pans so uses less electric and the red tick turns dark red to indicate the pan is the correct temperature.Completely non stick and uses less oil so is much more healthier for you. 5*****”

Helpful Report

Posted 6 months ago

Hello Pamela, Thanks for your wonderful comments about your Tower Smart Start Frying pan. Everyone here at Tower HQ were delighted to read your kind words -and the pancakes look mouth-watering !!!! Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

Tower is rated 4.2 based on 5,623 reviews